Don Ballard | Page 4

I purchased my Denali at Royal and received two complimentary oil changes and tire rotations. I took my vehicle in for an oil change and tire rotation and balance only to have the representative pr complimentary oil changes and tire rotations. I took my vehicle in for an oil change and tire rotation and balance only to have the representative present me with a bill for $170+ dollars. At that moment I asked if they were not honoring my second complimentary service? The representative then stated oh yes it looks like the oil change is free but it didn’t cover the balance, which I took as the oil change and rotation were covered. Now first of, if he had records that confirmed that the oil change should have been complimentary, why was I being charge $79 for it. I can only conclude one of two things, either poor record keeping or dishonest business practices, either of with is very disappointing considering I trusted this dealership in purchasing a $70,000 vehicle? I take it the service to my vehicle meet the standards set by GMC? More

Print

Staff was very helpful with meeting our needs in a vehicle. The finance department was very diligent in getting us in and out. Very Satisfied vehicle. The finance department was very diligent in getting us in and out. Very Satisfied More

Print

Carter Ward went above and beyond to get me in the vehicle I wanted! He even came in on his day off! Thanks for a great experience! Will be doing business with carter and Royal for years to come! vehicle I wanted! He even came in on his day off! Thanks for a great experience! Will be doing business with carter and Royal for years to come! More

Print

Another Great Experience at Royal Royal has always given us outstanding treatment! The 4Runner is our third purchase from the dealership and Matt and Don treated us like we were the m Royal has always given us outstanding treatment! The 4Runner is our third purchase from the dealership and Matt and Don treated us like we were the most important customers on the lot. The service department is equally welcoming and makes sure that the work is done with exceptional skill. So often, the "paperwork part" of the purchase is the most laborious and difficult but these folks make it quick and easy! The team at Royal has always helped us find exactly the vehicle that we were seeking. More

Print

Carter was an absolute delight to work with. Knowledgeable and efficient. Would be pleased to work with him the next time we purchase a vehicle. Knowledgeable and efficient. Would be pleased to work with him the next time we purchase a vehicle. More

Print

Royal automotive has always been fair, straightforward and open minded when it comes to personalizing every deal. I’m a returning customer which says a lot. and open minded when it comes to personalizing every deal. I’m a returning customer which says a lot. More

Print