Don Ballard | Page 3

Don was a amazing sales rep! Super nice and provided great customer service. He made the car buying process super easy and seamless. Highly recommend him and Royal car dealership Super nice and provided great customer service. He made the car buying process super easy and seamless. Highly recommend him and Royal car dealership. My car was exactly as pictured online! Perfection. More

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Great experience. Salesman was wonderful to work with. In my opinion he went above and beyond to help and accommodate us. Salesman was wonderful to work with. In my opinion he went above and beyond to help and accommodate us. More

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Don Ballard made this the best car buying experience I’ve ever had. He knows cars, and he knows much more about my car than I do. He answers all my questions and shows me how to get the most out of my car. I ever had. He knows cars, and he knows much more about my car than I do. He answers all my questions and shows me how to get the most out of my car. I could not be happier with him. The dealership is great, too. The financing was simple and far better than I expected, and the car was thoroughly cleaned, gassed up and ready to go. Although I bought a used car, I really feel like I’m in a brand new ride! I would highly them to anyone who needs a car, new or used. More

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Don Ballard was a great help to me and Royal has incredible service! Highly recommend! incredible service! Highly recommend! More

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If you need a car see Carter Ward at Royal. He was so helpful and made buying our car so easy. The entire team was wonderful!!! helpful and made buying our car so easy. The entire team was wonderful!!! More

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Purchased used car. Don was excellent. Answered questions, and readily available. Process was easy and streamlined. No “extra fees” at closing deal. Up front and transparent. questions, and readily available. Process was easy and streamlined. No “extra fees” at closing deal. Up front and transparent. More

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So I had my moms 2004 Volvo station wagon towed here because it stopped on us at the grocery store. Surprisingly, the Volvo service techs questioned my logic for bringing vehicle to them because it’s an because it stopped on us at the grocery store. Surprisingly, the Volvo service techs questioned my logic for bringing vehicle to them because it’s an older car. And when I was deciding whether to trade it in or keep it and get it repaired, they kept calling my salesman and rushing me; even going as far as to tell me to pay the 135.00 for the diagnostics and take it elsewhere. Even the salesperson wouldn't budge off giving 500.00 for the car. ($750.00 would have sealed the deal). So I decided to get the car fixed and 1300.00 dollars later, the car is back rolling.... but I rolled it down to Hendricks Chevrolet and bought a 2019 Impala. Needless to say I'm done with Volvos and done with Royal Volvo.... More

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I purchased my Denali at Royal and received two complimentary oil changes and tire rotations. I took my vehicle in for an oil change and tire rotation and balance only to have the representative pr complimentary oil changes and tire rotations. I took my vehicle in for an oil change and tire rotation and balance only to have the representative present me with a bill for $170+ dollars. At that moment I asked if they were not honoring my second complimentary service? The representative then stated oh yes it looks like the oil change is free but it didn’t cover the balance, which I took as the oil change and rotation were covered. Now first of, if he had records that confirmed that the oil change should have been complimentary, why was I being charge $79 for it. I can only conclude one of two things, either poor record keeping or dishonest business practices, either of with is very disappointing considering I trusted this dealership in purchasing a $70,000 vehicle? I take it the service to my vehicle meet the standards set by GMC? More

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Staff was very helpful with meeting our needs in a vehicle. The finance department was very diligent in getting us in and out. Very Satisfied vehicle. The finance department was very diligent in getting us in and out. Very Satisfied More

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Carter Ward went above and beyond to get me in the vehicle I wanted! He even came in on his day off! Thanks for a great experience! Will be doing business with carter and Royal for years to come! vehicle I wanted! He even came in on his day off! Thanks for a great experience! Will be doing business with carter and Royal for years to come! More

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