Don Boros | Page 11

Wonderful people. Always very helpful and take cate of business professionally. Will continue to service my cars through ford and purchase cars with the excellent customer service business professionally. Will continue to service my cars through ford and purchase cars with the excellent customer service More

by elizabeth.londos Verified Customer Verified Customer

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Oil Change at Hawk Ford of Oak Lawn Did not have long to wait for my oil change and they mail me a $10 coupon which help with my bill that was good because I'm on a fixed income Did not have long to wait for my oil change and they mail me a $10 coupon which help with my bill that was good because I'm on a fixed income More

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Oil Change - quick in/out service I stopped in on NYE for a quick oil change, went to the Quick Lane. I was in and out within an hour! Thanks for a great job! I stopped in on NYE for a quick oil change, went to the Quick Lane. I was in and out within an hour! Thanks for a great job! More

by Jae A Verified Customer Verified Customer

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EXCELLENT They helped me on every part of my visit, clearly explaining the situation I was in and why it happened and how they were going to fix the problem. S They helped me on every part of my visit, clearly explaining the situation I was in and why it happened and how they were going to fix the problem. Satisfied More

by Jesp708 Verified Customer Verified Customer

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Fast reliable service My service rep Kathy Buckle was very hands on and stayed in touch about the status of my vehicle and any repairs it may need immediately or could wait My service rep Kathy Buckle was very hands on and stayed in touch about the status of my vehicle and any repairs it may need immediately or could wait. They really put For the best effort in making sure my repairs were done in a timely fashion and even provide a loaner vehicle so that I wouldn’t be out of a car doing my service time. Above and beyond service at Hawk Ford of Oak lawn! More

by angelica Verified Customer Verified Customer

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Great service I would bring my vehicle back. Techs were fast and kept me informed the whole time. The service writers are very nice and cares about the customers I would bring my vehicle back. Techs were fast and kept me informed the whole time. The service writers are very nice and cares about the customers More

by amberstraubing Verified Customer Verified Customer

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Fast and efficient service Looking for quality service go directly to the SALES department or the SALES Representative. Now the service department is a different story, those pe Looking for quality service go directly to the SALES department or the SALES Representative. Now the service department is a different story, those people need to take some notes from the Sales department.... More

by U.Shana Verified Customer Verified Customer

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great experience overall Great place to do business and the salesman was terrific. We have done business here for 25 years and have always had a wonderful experience Great place to do business and the salesman was terrific. We have done business here for 25 years and have always had a wonderful experience More

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Went in for an oil change My visit was a good visit I had a coupon for an oil change which I believe it was a good price 49.00 with the coupon. This was my second visit my firs My visit was a good visit I had a coupon for an oil change which I believe it was a good price 49.00 with the coupon. This was my second visit my first oil change was a complimentary one so it was free. As before the greeter at the sales desk was very courteous and nice. And service was good. Over all I will go back again. unfortunately I don’t recall the gentleman at the front desk name. But for being a busy day on a Saturday he was very nice. (He was wearing a jacket that had A Chicago logo on it if that helps with who he is.) More

by JAMPLOZANO Verified Customer Verified Customer

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Misleading pricing on website I went to Hawk Ford on Saturday 11/9/2020 to buy a 2020 Explorer which I saw listed on Hawk's website. After the test drive, we sat down to talk price I went to Hawk Ford on Saturday 11/9/2020 to buy a 2020 Explorer which I saw listed on Hawk's website. After the test drive, we sat down to talk price. The dealer was offering a price which was higher than the price offered on the website. I cited the Hawk Discount that was advertised online and I was told that I didn't qualify for that discount because that was only for business owners for the base models. I showed the dealer the website, where the exclusion to business owners is never called out nor is there fine print describing any exclusion conditions to the Hawk Discount. Furthermore, I pointed out that the Hawk Discount was being offered online to all models of the 2020 Explorer, not just the base model. At this point the dealer had nothing to say to contest those facts other than saying that I didn't qualify. I expressed my disappointment to the dealer in regards to the false advertisement which ultimately lured me into their agency to look at the vehicle. I told them that I would be fair and give them until the following morning to correct their misleading pricing on their website before I wrote my reviews and reported this to the corresponding consumer protection agencies such as the BBB, FTC, and TINA. Unfortunately, they opted not to make any corrections as of today. The screenshots that I took will show this. Upon reading some of the reviews, this unethical advertising does not surprise me. Hawk's response to negative reviews has become repetitively predictable and lethargically expressive of a lack of concern for the consumer's claim. They will respond to the tune of "We're sorry this happened, please call us to discuss further." They almost seem to copy and paste their responses to negative reviews. Then what? They do nothing about the root cause of the claim. Buyer beware. Before you even look at a vehicle at Hawk, look at the internet price on their website and ask if they will honor their advertised price and discounts. Challenge them as to why not, otherwise they will continue to use this unethical method to lure potential customers onto their lot. Furthermore, do your research on your trade-in. Know the worth of your vehicle. Use the several resources such as KBB and Edmunds.com. Have no doubt, they will lowball you beyond the typical Chicagoland dealer. Hawk Ford does not like dealing with smart and prepared buyers. Their target market is uninformed and easily manipulated. Do your research before you walk onto their lot, because they will do everything to gain an unfair advantage over you. If at all possible, avoid this dealership, as their total disregard for my fair warning did not motivate them to correct their false offers of non-existent discounts. More

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