Don Boros | Page 12

Hawk Ford of Oak Lawn always treats me like family! Sales and service department are outstanding...Eddie Rodriguez used car manager, Don B, Mark G, Paul S and John Sakora are my guys! and service department are outstanding...Eddie Rodriguez used car manager, Don B, Mark G, Paul S and John Sakora are my guys! More

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Flat tire First one in ,first one out-Needed a new tire ,got me the best price and did it all with a smile -will always come here for my service needs First one in ,first one out-Needed a new tire ,got me the best price and did it all with a smile -will always come here for my service needs More

by Pepita Verified Customer Verified Customer

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Customer. Satisfaction First! From my initial contact online through the whole process, Yaz and Ramy were very personable and considerate of my situation in that l needed to purcha From my initial contact online through the whole process, Yaz and Ramy were very personable and considerate of my situation in that l needed to purchase a dependable car at a reasonable price. Dan, the finance man assisted me in selecting much needed protection in the event of unforeseen occurrences. After feeling that overwhelming sense of "buyers' remorse", l am grateful that l returned to Hawk Ford for my replacement car. I trust this dealership because of my prior experience with them. Professional, courteous, considerate, all areas!! More

by Meli Verified Customer Verified Customer

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Maintenance Car fix went well it was a replacement on the gear very happy that I had a warranty on it I was helped very much and content with my service Car fix went well it was a replacement on the gear very happy that I had a warranty on it I was helped very much and content with my service More

by crystaluribe2314 Verified Customer Verified Customer

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Happy Car Owner I went into the service department to get my oil changed along with getting 2 new tires and left purchasing a new car for my wife. I went into the service department to get my oil changed along with getting 2 new tires and left purchasing a new car for my wife. More

by Hey Dude Verified Customer Verified Customer

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Always a pleasure purchasing a new vehicle at Hawk Ford. They understand what it takes to earn business. This is the 14th vehicle I have purchased from Hawk. They understand what it takes to earn business. This is the 14th vehicle I have purchased from Hawk. More

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Awesome Customer Service! Manager Don really helped my situation. I was almost in tears. There must have been a miscommunication when I had scheduled an appointment over the Manager Don really helped my situation. I was almost in tears. There must have been a miscommunication when I had scheduled an appointment over the phone. I went in for a recall and for detailing. Made the appointment for a Thursday but the guy wasn’t there for detailing. So I had to return another day and I couldn’t get a loaner after I was told that I was on the list and I would get one. It took me two months to take in my SUV for service due to my busy schedule of having a newborn. I really couldn’t return the next day so Don helped me with a rental because they were out of loaners. He kept my SUV so the detailing can be done the next day. It was such a relief to me. He is a great manager! He understood everything I was going through and solved the problem without hesitating. Thanks Don! I really appreciate you! More

by vivigraciani Verified Customer Verified Customer

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Price overcharge and service When I asked to get the oil change deluxe for $49.95 And I got home I was charged $52.00 plus tax and also I had to show the service writer that it co When I asked to get the oil change deluxe for $49.95 And I got home I was charged $52.00 plus tax and also I had to show the service writer that it come with up to 6 quarts of oil and the service writer wanted to charge me for a extra quart until I showed her it and then the mechanic said that next time I would need a new air filter but will blow it out instead and also the levels were not check and was not offered a free car wash but had to request. I also noticed the mechanic did not torqued the lug nuts when the tires were rotated. Also my wife and I belong to the Ford Pass Reward and not once I was asked so we can earn points from 2 oil changes. More

by Lucky Verified Customer Verified Customer

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The general manager Don was condescending and patronizing I I would not buy from Hawk Ford ever again done the general manager in Oaklawn is patronizing and condescending. When there's an issue he makes it seem I would not buy from Hawk Ford ever again done the general manager in Oaklawn is patronizing and condescending. When there's an issue he makes it seem like it's your fault but I'm sure most people are secure enough to look Beyond his patronizing attitude when you're giving Hawk Ford money you're the most important person in the world when it's signed you mean nothing do not do business with Hawk Ford I called Don four days ago he's yet to return my call please do not have him call me cuz he's a waste of time More

by Do not contact me Verified Customer Verified Customer

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Simply Awful! Ordered a Transit 250 they had on the lot. I didn't bother to haggle to much, because I needed it and wanted to take delivery ASAP. I purchased some Ordered a Transit 250 they had on the lot. I didn't bother to haggle to much, because I needed it and wanted to take delivery ASAP. I purchased some options for the cargo area, racks, partition etc. It took them about 4 weeks for the van to be ready and when I picked it up the racks were in the wrong place and the partition was incorrect. Their solution was to replace the racks and put a new partition in which would cause even more holes to be drilled in the floor for more access points to water, snow and other elements. Totally unacceptable, so they offered me a new van. This van was delivered with the correct partition and rack, but missing the piece I ordered to store documents, folders, work orders, etc. The replacement van also had a cheap after market bluetooth device screwed into my dashboard, not a stock bluetooth like the original van. You would think the dealer would tell me that, but that apparently slipped their mind. I am not sure if the factory bluetooth has an additional cost to the vehicle, but if it does, I paid for it an never received it. The alarm and remote start that was installed on the original van, was not the same that arrived on the replacement van. Again, very cheap and probably will not last, time will tell. Fast forward to me calling the dealership to speak with a GM about this total chop job and having the receptionist say I was "Unreal". I just wanted to speak with a person and not a machine, forgive me for being unreal. Here is some free advice to whomever is training the folks answering the phone, the big red button means HOLD, have them press that before speaking about customers. This review is a mere summary of the letter sent to corporate. I hope they get their stuff together over there, because my experience was a total joke and this will be the last vehicle purchased through Hawk Ford. More

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