Don Jacobs | Page 74

Another Superb Purchase This is our third vehicle purchased at Klaben Chrysler Jeep Dodge Ram with Don Jacobs as our salesman. As in past purchases, the customer service we This is our third vehicle purchased at Klaben Chrysler Jeep Dodge Ram with Don Jacobs as our salesman. As in past purchases, the customer service we received was superb! Don is always knowledgeable about all of the vehicles we are interested in and helps us decide which one would be a good fit for our family. He has always worked with us on our payments and financing, without the hassle of sitting in the dealership for hours haggling. I would highly recommend Don and the Klaben family for your next vehicle purchase! More

Helpful 0

Report | Print

Lease of 2015 Town and Country We were very impressed with Caleb's working knowledge of the Town and Country Mini Van we were came in to look at. He was pleasant, relaxed and worke We were very impressed with Caleb's working knowledge of the Town and Country Mini Van we were came in to look at. He was pleasant, relaxed and worked well with us even with our two year old grandson in tow. He took the time to find exactly what we wanted and did a great tutorial of all the features in the van when we picked it up. It was nice to have such a good experience purchasing a vehicle when since this is something most of us hate to do. Would definitely look to work with Caleb again and recommend him to friends who are looking for a vehicle. More

Helpful 0

Report | Print

Wonderful experience! This was our second time working with Don & Nick. They've been helpful and accommodating during both experiences. I would recommend them to any of our This was our second time working with Don & Nick. They've been helpful and accommodating during both experiences. I would recommend them to any of our family and friends looking to find a new car without the pressure or hassle that other dealerships bring. We will definitely be back again! More

Helpful 0

Report | Print

Routine Oil Change & Alignment Check Due To NE Ohio Potholes You may be asking, How can someone write a dealer review on a routine oil change? When I visit Klaben Chrysler in Kent Ohio, it is easy to write a rev You may be asking, How can someone write a dealer review on a routine oil change? When I visit Klaben Chrysler in Kent Ohio, it is easy to write a review. My salesman from three years ago still sends me promotional mailings on service discounts, and even called me a few weeks ago to see if my Chrysler Pacifica was a candidate for a trade-in on something newer. When I had the pleasure of purchasing a super clean, certified used vehicle from Don Jacobs a few years ago, what really stood out was how he genuinely wanted to help me with my purchase, as opposed to selling me something. He helped me get a very equitable trade-in value, and I drove home that very evening in a great everyday vehicle. I called my service writer, Justin Stinnett last Friday and made an appointment for my 100,000 mile oil change today (Monday). I arrived and was greeted with a smile and an open ear, as always. Justin offered to arrange a ride over to the new car dealership showroom while I waited. I told him I wanted to get three new Chrysler factory wiper blade assemblies, the oil change I made the appointment for, and asked him to have my alignment checked and corrected if needed. The next thing I knew Justin was showing me the paper work from the service technician who performed the work/repairs on my car, explained to me what was done, and had me on my way inviting me to call back anytime that I had a need or concern. Some of my friends ask me why I drive a half hour from Canton to Kent "for an oil change" that I can get done anywhere. How do I explain that I get far more than just an oil change at Klaben. I am treated like family and pampered around while my vehicle gets top notch service at very reasonable prices from a dealer who would love to sell me my next vehicle when I am ready. No pressure, just results. No muffler bearings, halogen fluid, or winter air needing replaced in the tires, just honest help at honest prices from an honest family dealership. Do yourself a favor. Do what I do. When you are looking for a new or different vehicle, please call Don Jacobs, and if your current vehicle needs a safety inspection, a pot hole recovery clinic, new tires, tune up , or a new transmission, call Justin Stinnett. See if they treat you as well as they treat me and I think that in a world of "where did customer service in America go?" you will be pleasantly surprised - at Klaben Chrysler Jeep Dodge. Happy Customer; - Todd K from Canton OH More

Helpful 0

Report | Print

my sons new car. I have been dealng with Klaben for years now. They have always treated me with respect. Don Jaobs is the best .Hee always gives me two or three option I have been dealng with Klaben for years now. They have always treated me with respect. Don Jaobs is the best .Hee always gives me two or three options on which way to go and what would fit my needs best. I don't want to deal with anyone else. More

Helpful 0

Report | Print

Purchase Vehicle Was overall pleased with my experience. Was given a detailed tutorial of vehicle multiple times, so that I knew what it had to offer. Was assisted in Was overall pleased with my experience. Was given a detailed tutorial of vehicle multiple times, so that I knew what it had to offer. Was assisted in a timely manner and they did everything to make my experience a memorable one. Definitely would recommend them. More

Helpful 0

Report | Print

Great experience, very helpful Don was very patient and helpful with my finding the right vehicle I needed and in the price range I could afford. He remembered my name and my situa Don was very patient and helpful with my finding the right vehicle I needed and in the price range I could afford. He remembered my name and my situation though some time had passed from my first visit to his dealership and that impressed me. I did finally buy a nice car from him when the time was right. I would definitely recommend this dealer and this salesman to friends and co-workers. More

Helpful 0

Report | Print

The best car buying experience we've ever had !! We have looked at cars at other dealerships where the salesmen pressured us to look at something other than what we wanted. Not the case here ! Our We have looked at cars at other dealerships where the salesmen pressured us to look at something other than what we wanted. Not the case here ! Our salesman (Don ) listened to what we were interested in looking at, He was able to answer all of our questions and point us in the right direction to get the car we wanted. We are very impressed with the dealership and sales personnel. More

Helpful 0

Report | Print

Great experience. I had researched vehicles for a couple of months, had been to the auto show, and was ready to buy. The truck I wanted, at least with the features I wa I had researched vehicles for a couple of months, had been to the auto show, and was ready to buy. The truck I wanted, at least with the features I was not willing to compromise on, was not to be found online or at any of the local dealers (within 100 miles of home). I tried a search on Cars.com and as a result Don Jacobs from Klaben sent me an email offering to help. After a brief phone conversation and a few more emails, he had located a truck with all the required features. All but one other dealership I had contact with during my search were only interested in getting me on the lot, even though they didn't have anything for me to look at. Don did the work to understand what I wanted, located it, and got the sale. The entire process, from first conversation through the financing paperwork was respectful of my time, efficient, and stress free. Thanks for a great buying experience. More

Helpful 0

Report | Print

Chrysler 200s Great experience due to the dealership and its staff would recommend to others and will continue to return for future purchases and to tell all of my Great experience due to the dealership and its staff would recommend to others and will continue to return for future purchases and to tell all of my family and friends More

Helpful 0

Report | Print