"Service with a smile"
We have been purchasing and servicing our vehicles from Klaben for many years and keep coming back!
Don Jacobs our salesperson the sales crew and financing are awesome! Joe Hilliard and the service part of the dealership is great too . You know they are as they are busy but always fit you in and work with your schedule! We are exciy d to give this dealership 5 stars as the people can’t be beat and the quality of the vehicles are top notch!
I have been puchasing cars from Klaben stores for 35 years. I refer my friends to go here first. They certainly set the bar for customer satisfaction and service. I have known Don for a long time and appreciate the hard work he puts in to complete a sale and keep us coming back.
Friendly, professionl staff always greated with a smile. Came in for service left with two brand new cars the folks at Klaben are amazing to work with always keeping your needs in mind. I tell everyone I know looking for a new car, take a ride to Klaben you wouldn't be disappointed.
"Like going to see family"
- E. Dromi
Been going to Klaben for years now. Great team. Great service. Don Jacob's is the man to see about a new vehicle. Thanks Klaben!
Caleb Jacobs was a very helpful and considerate sales person. He made the buying experience as easy as possible. he had excellent product knowledge that helped me make my final decision
"Great Place to get your next car!"
- Julie L
A great easy experience leasing my new Jeep. Don was very helpful in making the decision an easy process and could answer any questions that we had.
We knew the type of car we wanted and Don made it happen.
Picked up the car it was a quick and simple process and Brian Franklin was very efficient on the financial side of the deal.
Super happy with the service I received and would recommend this dealership to anyone!
"Pre-trip check and washer fluid hose replacement"
Dear Klaben Service...
I called Corey Graham about 5 days before my wife, oldest daughter and one of our grandsons planned to take a trip to visit close friends in Virginia. Our Grand Cherokee had an issue with the front windshield washer fluid not spraying + I wanted to get all of the fluid levels, tire pressure, etc., checked for the trip. While Corey told me Service was already booking appointments 3 weeks out, he found an early morning appointment and was able to squeeze the Jeep in.
Since purchasing our Jeep from Don Jacobs back in April 2017, the customer service experience with all of the folks at Klaben has been nothing short of outstanding. With front-line, customer-centric and caring personnel like Corey Graham, I will continue to make the 45 minute drive from Broadview Heights for all of our Jeep needs. Corey could have held his ground and simply stated he just couldn't accommodate the short notice service appointment; however, he realized that with a long trip around the corner it was best to have everything checked out and the sprayer fixed.
Thank you, Corey and thank you to a wonderful Klaben Team!!
I spent considerable time shopping for my new Jeep and gave several dealers the opportunity to win my business. Klaben was by far the best to deal with. They answered all my questions straightforward and promptly. Everything was clearly explained and they had the vehicle I was looking for. The process was smooth and efficient with feeling pressured in my decision.
The help here was phenomenal, really knew what they were talking about and extremely helpful in finding a vehicle that fit the price range I was looking for.
"Great people... Made me feel like family!!!"
They helped us when another dealer was running us through the dirt... The owner even came out to see us and to see if everything is ok... Thanks Jeff and Don and Chris