"Polite and Precise Service!!!"
Could not have asked for a better experience!! I drove over 2 hours to see a car that was as advertised on their web site. Don Jacobs was a fair and honest sales person!! Very Personable Dealer! Would go back and deal with them again in a heartbeat!!! Thanks Klaben!!
"Used Wrangler Purchase"
Don was excellent to work with - from his initial contact via phone through the final step of transferring my plates from old to new vehicle. Brian and Kim were easy to work with and made the actual purchasing of the vehicle rather painless. I will not hesitate to work with Klaben in the future.
"New Car purchase "
Don Jacobs was enthusiastic and very helpful about finding the car I wanted. My first concern was third row seating to accommodate my 4 grandchildren and myself. I wanted something smaller than the mini van I had been driving. My next requirement was red paint and cloth seats. A 2018 Didge Journey was brought in from a Bedford dealer. It fit my needs perfectly! However, the next day my 10 yr old grandson discovered the third seat was leather. I am still waiting for that to be resolved. And very surprised that it got out of the factory with mismatched seats. Also surprised that it got through two dealerships without being discovered and chagrined that through my own excitement over a new car, that I accepted the vehicle without noticing it! It took a ten year old sitting back there to notice it!
Tuesday I will make my third trip to service to just get the right seat ordered...
"Easy to work with "
The entire staff was outstanding, easy to work with. Don Jacobs is a great salesman and is also honest, I will continue to buy or lease our vehicles from Don Jacobs and The Klaben family.
Thanks again for all the help Don,
"They were GREAT!"
I went to Klaben with a very difficult situation. Our lease vehicle was WAY over mileage and had a few bumps and bruises, well a little more than that.. I really thought we were stuck and would never be able to afford the repairs and mileage fees on top of getting a new set of wheels. But, Klaben and Don Jacob worked with us and helped us get into another vehicle without costing us an arm and a leg. I appreciate their willingness to go the extra mile and help me get into another car without hesitation. Thank you for the compassion and understanding that life throws uncontrolled curves at all of us from time to time, but yet you still worked with us and was willing to help...OH and I can't forget Brian in finance~he was, like always, on top of things and made the purchase painless and did it with his great sense of humor. Thanks Everyone!
"Experience ordering 2018 Pacifica Limited"
We have used this dealer for a lot years and continue to appreciate their friendliness and apparent professionalism. There was real effort to make the purchase an exciting event.
"Couldn't be happier!"
It is a joy to make my trip to Klaben, especially in my new COMPASS! I love this vehicle, My overall experience was great. Working with Don J and Brian in finance was a pleasure, I couldn't be happier.
Thank you Klaben...you really are closer than you think!!! I am telling anybody and everybody about Klaben- all the time!
Other Employees Tagged:
"Bottom Line Pricing"
John and the rest of the team were excellent across the board. I do a lot of homework before i begin shopping so nothing is better than the Bottom Line Pricing, especially when it matches what you expect to pay for the vehicle. There was no unnecessary haggling. Just the best deal right away that was a very god deal. You cannot beat that kind of customer service.
"Good vehicle good price good salesman"
Good vehicle good price good salesman finally got Sirius with the help of Don Jacobs, but unfortunately it is about two months since I bought the car.
- Rosemary le master
Great service, staff were courteous and friendly. I will definitely go Back! I had a pleasant experience and will recommend klaben in kent to all of my friends and family