Donaven Pierce

I’ve purchased my cars here for 25 years, that speaks volumes and would again volumes and would again More

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I dislike leaving one star reviews, it means something went very wrong - Full disclosure, I should have demanded everything stated n conversations be in writing. I also thought I was dealing with a repu went very wrong - Full disclosure, I should have demanded everything stated n conversations be in writing. I also thought I was dealing with a reputable BMW dealership, not a used car place. I located a CPO BMW at this dealership that was fairly priced. I am 500 miles from this dealer. Speaking with the salesperson I confirmed option packages and condition of the car, I received the CPO inspection report as well. I was trading in a car, we agreed to a fair price based on condition and photos. We went back and forth on financing. I was concerned with brakes and tires - Salesperson confirmed the tires were new non-run flat, the brakes are fine as per the CPO report. We both agreed, there is no way you can buy a CPO BMW, drive it 500 miles home and need service. Well the car did in fact have non-run flat performance tires, they are Pirelli, the car originally came with Michelins. Both are non-run flat tires, but the Michelins are almost twice the price. Now the brakes - The pad wear was within tolerance by BMW. However on the way home I did notice brake pulsation - turns out the pads are now at replacement wear, and the rotors are warped. So much for you cant buy a CPO BMW from this dealer and not have a service bill immediately. Financing - I asked about the BMW prefered rate - did not qualify with a high score - ok. I told the salesman there is no- deal at the rate offered. Lower the car price or the rate. HE came back with a rate, and a conversation the was recorded with a finace person. After a drive out there, 4 hours i the dealershp waiting for them, they present a different rate. Now I wored all day, drive all night, got the run around for 4 hours at the dealer when I thought I was just signing and picking up a car. Then the rate has changed, the salesperson then says we may need to revisit the trade in value. Now this is high pressure, used car sales tactics. I was told - but I have no proof. I did sign, with the statement that within 24 hours we can review if there is a problem. Again, words. Exhausted, left the dealer and found a place to sleep for a couple of hours. Reviewing the day, realizing all that had gone wrong. Also realizing how stuck I am, and feeling very taking advantage of. Manipulated by lack of documentation and they knew I was going to be tired when I came in. I took the car to my local BMW dealer - The ( circle BMW freehold NJ) understand their dealership is part of the BMW brand. They made the car correct mechanically. Yes, they did have to charge me for some parts, but took car of warped rotors, rebalancing tires, resetting personalized setting back to factory, a lot of little thing that should have been done prior to delivery to a customer. As far as the financing: I have my notes, I called and stated they did not honor the deal. They asked me for proof - well my bad. They stated they have calls recorded - Great. That was about two weeks ago. They don't return my calls. You can see, I dd not get everything documented prior to my starting the drive to them - That was my failure. They did not document things to me, funny how that works in their favor. I would expect better from a dealership in the BMW brand, you should. More

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Unfortunately I was scammed here. I was rather expecting a more pleasant experience but they really have a smooth con going here so it was hard to detect and will cost me for years to come and right after t a more pleasant experience but they really have a smooth con going here so it was hard to detect and will cost me for years to come and right after the birth of my first child when money is getting tight. Please don't go here but be careful if you do. More

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Always love the service. Super friendly, love Sammy! Came in for a routine oil change and got a rental, couldn’t have been more convenient in for a routine oil change and got a rental, couldn’t have been more convenient More

by DEEWARD07 Verified Customer Verified Customer

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Best purchase experience ever. Steve Messinger & Scott Moewe were fantastic. Kyle, Ed (Tech) & Teresa in parts were awesome. BMW Of Toledo is 5 Stars for sure!!! Moewe were fantastic. Kyle, Ed (Tech) & Teresa in parts were awesome. BMW Of Toledo is 5 Stars for sure!!! More

by tim.eltschlager Verified Customer Verified Customer

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Salesmen was excellent and helpful. Guy writing up my car sale needs more training. had to make extra trip to get my papers. Glen went out of his way to make me happy. Love my car you all did a great job. sale needs more training. had to make extra trip to get my papers. Glen went out of his way to make me happy. Love my car you all did a great job. More

by S1ROCHE Verified Customer Verified Customer

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We turned in our lease car and bought a used car, Great used car very happy with sales and finance team!!! Thank you all so much for working with us! The Toedter’s used car very happy with sales and finance team!!! Thank you all so much for working with us! The Toedter’s More

by WHTOEDTER Verified Customer Verified Customer

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The team at Yark BMW of Toledo is incredible and treats me like family. This is my 9th purchase from them and they never disappoint. The service team is always amazing as well. Highly recommend! me like family. This is my 9th purchase from them and they never disappoint. The service team is always amazing as well. Highly recommend! More

by DonY Verified Customer Verified Customer

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Sammy was great. Our purchase and follow up by Sammy was outstanding. Bailey spent time with us to learn about all the electronics. She was great at getting us started on using our 2019 330i x-drive. Foll outstanding. Bailey spent time with us to learn about all the electronics. She was great at getting us started on using our 2019 330i x-drive. Follow up visit as also great. More

by RFMICHAEL1951 Verified Customer Verified Customer

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We found a van online that we really loved. Our grandfather has always spoken so highly of BMW of Toledo. We could not have been more disappointed. Although our salesman was kind and polite, our ex grandfather has always spoken so highly of BMW of Toledo. We could not have been more disappointed. Although our salesman was kind and polite, our experience was poor. There was absolutely no budging in the price. We were not able to negotiate the listing price, even by $1! We were given only one key. To have a second key made, costs $300 at another dealership. I was not told about the single key, until I had already paid for the car and was walking out. Our salesman said he would clean the car for us because I had told him there was old food splattered inside. He said he would clean the car and fill up the gas tank. The gas tank was filled to half way, and I spent a few hours of the next day cleaning dried, old, moldy food out of the car. After I arrived home, I realized that they had sold me a car without ever verifying my drivers license. I was asked a day or so later to text a picture of my drivers license to the finance guy. i am not comfortable doing that, so I did not. I also asked for a paper with info on the current tires, brakes, etc. I never received that. We will never return to this store. More

by Meghan Verified Customer Verified Customer

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