Donna Feliciano | Page 20

3 hours for an oil filter lube and safety check We arrived at 1000 for our service on my 2017 G80 with 10,000. It took over 3 hours to complete. The map system could not be updated, the TPS Reading We arrived at 1000 for our service on my 2017 G80 with 10,000. It took over 3 hours to complete. The map system could not be updated, the TPS Reading was flashing 29 front and 29psi rear when we arrived and was flashing when we left, I did not discover that till I was on Rt. 202 South Bound too late to return. No valet car was offered !!.. When I purchased this vehicle I paid up front for these services OFL/Safety check Valet Service and Map up date. 3 Years 36,000 miles. With the TPS flashing I now wonder If all or any serves were done and done properly. Car Wash. My vehicle sat outside while a new Sonata was being detailed adding to the wait time, later I observe that vehicle was placed on the showroom and reviewed by the sales associated and information was given out(11 Items were added to the 2020 does anyone know what they could be.) Training is good, however Dealer over Customer is a poor business practice. More

by WET.1 Verified Customer Verified Customer

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Great Service as Usual! I have been coming here for 14 years and I know I can always rely on the service center to take great care of us. They are honest, friendly, and reli I have been coming here for 14 years and I know I can always rely on the service center to take great care of us. They are honest, friendly, and reliable. More

by KShields Verified Customer Verified Customer

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Great and pleasurable They are great, thorough and always looking out for the best interest of the customer. Tell you about everything they find big or small. They give you They are great, thorough and always looking out for the best interest of the customer. Tell you about everything they find big or small. They give you a choice as to whether you want to fix it then or schedule another time. They are not pushy about anything. I am a very satisfied customer. More

by collinsg2465 Verified Customer Verified Customer

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Good dealership My car was ready sooner than expected. The service person called as soon as it was done so my whole day was not a waste. My car was ready sooner than expected. The service person called as soon as it was done so my whole day was not a waste. More

by MBRANCA17 Verified Customer Verified Customer

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Disappointed this time Basically went for lube and oil change. While there Elias said I needed an alignment asap although he had done one just about 3000 miles previously. Basically went for lube and oil change. While there Elias said I needed an alignment asap although he had done one just about 3000 miles previously. When presented with that information, Elias changed his mind about the tire wear which he then said was now minimal. This did shake my confidence in the ability/honesty of Elias who represents the service department. Other than this incident, I have been pleased with Colonial Hyundai. More

by felice Verified Customer Verified Customer

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Excellent Service Dept. Had the 15k service done on my Genesis. They never disappoint. Everything was great. I would highly recommend this dealership for sales and especially Had the 15k service done on my Genesis. They never disappoint. Everything was great. I would highly recommend this dealership for sales and especially service. More

by cangink Verified Customer Verified Customer

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Another Amazing Service Experience I was in for my 60,000 mile service and it was certainly another amazing service experience. The Service Advisor paid attention to every detail on my I was in for my 60,000 mile service and it was certainly another amazing service experience. The Service Advisor paid attention to every detail on my list. Thanks More

by Dave Verified Customer Verified Customer

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excellent customer service Donna is the best service rep! always knowledgeable, and friendly. she helps me get the best value for the money spent, and suggests what we need to d Donna is the best service rep! always knowledgeable, and friendly. she helps me get the best value for the money spent, and suggests what we need to do in the near future. More

by RACERASR Verified Customer Verified Customer

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Great service I love the online scheduling. I went on a Saturday and stated I would take a shuttle. Unfortunately on Saturdays they do not have a shuttle but they w I love the online scheduling. I went on a Saturday and stated I would take a shuttle. Unfortunately on Saturdays they do not have a shuttle but they were willing to give me a loaner car for the short time that they would need my vehicle. They told me that my vehicle will be ready after noon time and well were they on target. I got a phone call about 1215 and was able to pick up my car shortly after. I have just bought this vehicle back in August and I was doing the first ever service requiredBy the vehicle. When I got there my car was right up front and I was able to leave quickly and easily More

by ekeevill Verified Customer Verified Customer

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Service Was a pleasure working with Donna Feliciano. Would recommend her to anyone .Donna helped me get my tire with the inc,show worked hard to get everythin Was a pleasure working with Donna Feliciano. Would recommend her to anyone .Donna helped me get my tire with the inc,show worked hard to get everything just right ,she also informed me of a recal I didn’t know I had More

by DTOMLIN1988 Verified Customer Verified Customer

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