Donna Houlahan | Page 7

I've always had a great, easy and professional time working with Parks Ford in Gainesville working with Parks Ford in Gainesville More

by JESSE.FLORIAN Verified Customer Verified Customer

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Very professional, respectful, always informative. I never feel pressure to buy anything when I am there. I never feel pressure to buy anything when I am there. More

by jeasica.martinez Verified Customer Verified Customer

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I have been interacting with the service department for weeks. I have called 3-4 times to speak with someone about the status of my Santa Fe. I never heard back from any service manager despite leaving m weeks. I have called 3-4 times to speak with someone about the status of my Santa Fe. I never heard back from any service manager despite leaving multiple messages. I donated my car and ended up purchasing a Toyota. Part of my decision to not buy a Hyundai was because of my terrible experience interacting with the service department. More

by JSTAHL10 Verified Customer Verified Customer

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Did what they said needed to be done And got it done To make it right To make it right More

by Mrini Verified Customer Verified Customer

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Really bad customer services! Don’t do business here, stake all my can to Santafe ford in Alachua! Don’t do business here, stake all my can to Santafe ford in Alachua! More

by peredadaniel23 Verified Customer Verified Customer

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Worst experience ever. My car had been at the shop for over 2 weeks with NO results, communication and support My car had been at the shop for over 2 weeks with NO results, communication and support More

by CATHerine.WITT Verified Customer Verified Customer

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Service manager was very courteous and professional. She answered all my questions and kept me informed on the progress of my service and detail. She answered all my questions and kept me informed on the progress of my service and detail. More

by Leif Verified Customer Verified Customer

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Outrageous prices and lousy business ethics. I was quoted a labor price of some $400 to replace the driver side mirror actuator, plus the price of the part. Based on their labor rate of $269 per I was quoted a labor price of some $400 to replace the driver side mirror actuator, plus the price of the part. Based on their labor rate of $269 per hour, it figures at about 1.5 hours. Gave them the car at 11.02 am, got it back at 11.55 am. When I questioned why the bill still shows the $400 plus for labor, I was told that I had approved that price and thus have to pay it. When I argued that I am not willing to pay for 1.5 hours when it only took barely 1, I was offered a conversation with the service manager. He got rather upset at my argument, but finally reduced the labor rate. What a missed opportunity for a great reputation! I am now telling all my friends to never buy at Huyndai car. Obviously, I will never set foot in that place again! Consider the other scenario: the service rep comes up to me to say, great news! We quoted you $400 plus for the labor, but it only took our talented technician 1 hour, so we are only charging you $269 plus tax, congratulations on saving that money. Have a nice day! I would have marveled at the excellent service and ethical behavior of this store and its workers, and would have told all my friends what a wonderful outfit they are. For the store, the outcome is the same financially, but reputation-wise very different. By the way, I believe it is illegal to double-charge. In the half-hour they were going to charge me for, the technician would have been working on someone else’s car, charging another $269 per hour, bringing their total for that half-hour to $538 per hour. More

by gabriele.bullard Verified Customer Verified Customer

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Great guys to work with. Thanks Parks! Great place for service and to buy. You guys are the best! Thanks Parks! Great place for service and to buy. You guys are the best! More

by dedsurf Verified Customer Verified Customer

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This is the most disorganized service department I have ever seen. Need to stick to sales and get rid of service. I will never bring my vehicle back there, even for free oil changes ever seen. Need to stick to sales and get rid of service. I will never bring my vehicle back there, even for free oil changes More

by amygordon711 Verified Customer Verified Customer

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