Donna Lee | Page 68

DONNA'S THE BEST! I purchased a 2014 Chevy Malibu LT. I was assisted by Donna Lee who was absolutely PHENOMENAL!! I told her what features I enjoyed and she was always I purchased a 2014 Chevy Malibu LT. I was assisted by Donna Lee who was absolutely PHENOMENAL!! I told her what features I enjoyed and she was always realistic with me while also staying within my price range. Donna showed me a few cars and I can be difficult to please but she understood me completely. She was determined for me to leave in a vehicle that I would love and always included my mother in the car buying experience as well. I love how her job did not end after passing me off to Paul and Henry as she set up all my features in my car for me, showed me unique features, and even revisited all my warranties and how they work. My new car has everything I wanted and I cannot thank Donna enough for her patience!! Walter Fields truly made sure I was content with my purchase, worked with me to find financing with a good APR and finding the perfect car for me. Walter and Donna are a wonderful team to work with! They really made me feel like family. Everyone at the dealership were beyond helpful throughout the process from helping me print my check stubs (thanks for your help Julian) to Henry and Paul K.(who knew signing my life away could be so fun, haha). Even the person who detailed my car for me made sure he had it spotless and up to my standard. More

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No Stress Car Buying Experience, Promises Kept and Delivered Hi ! I'm Jim O'Brien from Murfreesboro,Tn. I drove 500 miles to Phillips Chevrolet in Lansing, Illinois because they had the best deals. Purc Hi ! I'm Jim O'Brien from Murfreesboro,Tn. I drove 500 miles to Phillips Chevrolet in Lansing, Illinois because they had the best deals. Purchasing a vehicle can be very stressful. I checked on line and visited the dealerships in my area. I got the impression that they do what they can to get you into the dealership then use excuses why you don't qualify for what they advertise and they try to pressure you into something you don't want or need. After talking to Ms. Donna Lee on the phone and then driving to Lansing, Illinois I found Ms. Lee to be very friendly. She actually LISTENED to my concerns in what I was needing and looking for, she actually went out her way to accommodate me. There was absolutely no pressure into trying to sell me something I didn't want like a different color or model or anything. I actually received everything I started out looking for. Above all they delivered on the promises made on the web site and over the phone. Not only did I receive a great price for the Chevrolet Impala 2LT I purchased but the service was very professional, very friendly, and no pressure. By the time I drove out of Phillips Chevrolet I felt like I had just experienced the best car buying experience in my life. Between Ms. Lee and her sales manager Walter you feel like family. Even after I purchased the vehicle I had a few more questions and Ms. Lee had to check and called me back in minutes still with that very friendly accommodating attitude.I would definitely recommend anybody to contact Ms. Donna Lee and her sales manager Walter for the best car buying experience ever. More

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Great and Consistent Service. I'm very happy with my service at Phillips. I did not feel pressured in any way like I was at other dealerships in the area. Although finding a car to I'm very happy with my service at Phillips. I did not feel pressured in any way like I was at other dealerships in the area. Although finding a car took a little bit of time, Chevy kept me informed of any new cars that came into the lot, he also was great at explaining the cars I looked at and was very patient. I purchased a used car and got a great deal, I appreciate the help from Donna at the start of my search, and Mike who made sure I was happy with my purchase. I absolutely recommend this dealership, they are honest and have a great selection of cars. I will be happy to continue to purchase cars from Phillips. More

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Spectacular This Team was outstanding, I would put as the hands down winner of the best customer sales and support award and winner . Keep making people and there This Team was outstanding, I would put as the hands down winner of the best customer sales and support award and winner . Keep making people and there families happy . Maurice C More

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Quick and efficient service. Donna helped me purchase a new car. She was very informative and also helping in getting the deal done on my terms. I would recommend Donna to anybody Donna helped me purchase a new car. She was very informative and also helping in getting the deal done on my terms. I would recommend Donna to anybody looking to buy a car new or used. This was the fastest car buying experience I ever had and I really enjoyed it. It give off the no hassle straight to the point business. I will continue to shop at Phillips for any car purchasing need. More

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purchaser I had the best experience shopping for a vehicle at Phillips . Donna, was great very professional and knowledgeable. Everyone was friendly and had no I had the best experience shopping for a vehicle at Phillips . Donna, was great very professional and knowledgeable. Everyone was friendly and had no problems answering any questions. I will recommend Donna to anyone I know looking to buy a American made union built car. More

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THIS WAS VERY FAST SERVICE....I WAS SATIFIED WITH THE OVERALL EXPERIENCE. I WOULD RECOMMENED THEM TO OTHER PEOPLE FRIENDS AND FAMILY. I LOVE MY CAR OVERALL EXPERIENCE. I WOULD RECOMMENED THEM TO OTHER PEOPLE FRIENDS AND FAMILY. I LOVE MY CAR More

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Donna Lee was very exceptional to my needs, she cared for my safety, if it wasn't for Donna , I probably would have not bought a car today. She is a great person . Thank you! my safety, if it wasn't for Donna , I probably would have not bought a car today. She is a great person . Thank you! More

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Donna Lee was my sales person and she was not only knowledgable about the product but she was helpful and persistent without being too pushy. She went out of her way to make me happy, get me the model knowledgable about the product but she was helpful and persistent without being too pushy. She went out of her way to make me happy, get me the model and color vechile I wanted by driving out of state when it wasn't available here. I really appreciated that. The sales manager Mike Darge was outstanding. He sets a great example for his employees on how to treat a customer and make them feel special. He went above and beyond to not only make the deal work but to make me feel extremely special on my birthday. After the ink was already dry on the paperwork, he purchased a beautiful birthday cake and he and his staff sung happy birthday to me. It almost brought me to tears. This group of people work so well together and really go out of there way for the customer. I've never experienced that and I've purchesed 2 new vechiles in my life time prior to my purchase with them of a 2014 chevy treverse. I will now only take my business to them. I plan to spread the word to all my friends and family because they treat you like gold. In the customer service industry your only as good as your weakest link, and the owner of Lansing Phillip Chevrolet should hold his head up high and be pride of the team he picked. More

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On the day I purchased my car, Donna met me outside, even though it was a cold and somewhat rainy day. I was very impressed by this, and also the way she smiled and greeted me. She was most helpful all dur though it was a cold and somewhat rainy day. I was very impressed by this, and also the way she smiled and greeted me. She was most helpful all during the transaction. She even bought food for me when I told her that I was diabetic and needed food. Prior to that, she had given me fruit to eat. She was very courteous, kind and professional. There was no hard pressure on her part. What I like most about Donna is her spirituality! Thanks, Donna. I hope you have many more sales in the future. God bless you. Agnes Coffey More

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