Donnie Graham
Donnie Graham at Metro Ford of OKC

Donnie Graham | Page 5

General Sales Manager

Metro Ford of OKC

2800 West I 44 Service Road
Oklahoma City, OK 73112

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4.4
143 Reviews

Dealership Experience

6 yrs, 4 mos

4.4

143 Reviews

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143 Reviews of Donnie Graham

September 22, 2024

Dealership Rating
Employee Rating

I will never recommend this dealership to anyone. I will actively suggest people not go here. More

by OKC buyer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Shannon Fein, Austin Fitzgerald

Oct 02, 2024

Metro Ford of OKC responded

We're truly sorry to hear about your experience. Your feedback is important to us, and we’d like to understand what went wrong. Please reach out so we can address your concerns and improve our service. Thank you for sharing your thoughts.

September 17, 2024

Dealership Rating
Employee Rating

I originally had a great experience at this dealership. That all ended when I became interested in a warranty. I found that the vehicle I purchased had a warranty on it, and I can transfer that warranty More

by abovne1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Oct 02, 2024

Metro Ford of OKC responded

Thank you for sharing your feedback. We are unable to initiate warranty transfers, as this would be something you would have needed to speak to the warranty company directly about. The documentation you provided with your name, shows to only be a quote for the warranty. We recommend that you speak to the warranty company directly for resolve.

Oct 02, 2024

abovne1 responded

Your response is full of lies, as you know as well as I do that the warranty that I have in hand became active on 5/2/24. Quotes are not active warranties. In addition, the warranty is one that the previous owner purchased, and one you no longer even sell. Your own finance manager confirmed that. So I have a warranty the previous owner purchased, that was transferred to me legally, and became active on 5/2/24. This was confirmed by the warranty company representative in an email. The only issue we’ve now discovered, is that your dealership didn’t submit the appropriate paperwork in time, causing the warranty to be voided. Further proof of gross negligence on your part! As I stated previously as you can now read WHY. AVOID THIS DEALERSHIP AT ALL COSTS. THEY WILL SCREW YOU LIKE THEY SCREWED ME AND MANY OTHERS.

September 07, 2024

Dealership Rating
Employee Rating

We were casually looking for a Bronco Raptor and came across Metro Ford! Chris was extremely friendly, never pushy and got us exactly what we wanted. We can’t thank Chris, the finance department and the More

by kennedy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 09, 2024

Metro Ford of OKC responded

Thank you for your great feedback, Kennedy! We’re delighted to hear that Chris and our team provided you with a fantastic experience and helped you find the perfect Bronco Raptor. Enjoy your new Braptor, and don’t hesitate to reach out if you need anything else!

September 03, 2024

Dealership Rating
Employee Rating

Metro Ford was very helpful and amazing staff. They made the car buying experience amazing. Would recommend to friends and family! More

by cesarcarrillo8359
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Paul Myers , Austin Fitzgerald

Sep 03, 2024

Metro Ford of OKC responded

Thank you so much for your kind words! We're glad to hear you had an amazing car-buying experience with us. We appreciate your recommendation and look forward to serving you, your friends, and your family in the future!

June 29, 2024

Dealership Rating
Employee Rating

All the people who worked with me did a great job . There was no pressure to buy . I’d go back again in future More

by Jonesghost
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Derrick, Vincent Willis , Denise Anderson

Jul 01, 2024

Metro Ford of OKC responded

Thank you for sharing your experience, Jonesghost! We're delighted to hear that you had a positive and pressure-free experience with us. We look forward to welcoming you back in the future!

June 07, 2024

Dealership Rating
Employee Rating

Mr. Chris Derrick and Vincent (finance) are the reason for this review! First off Chris was spectacular, as a fellow sales associate (mattresses) I never once felt pressured, nor did I ever feel any of More

by Davidaswartz2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Derrick, Brian Chan, Vincent Willis , Brian Benson

Jun 07, 2024

Metro Ford of OKC responded

Thank you for your heartfelt review, David! We're thrilled to hear that Chris and Vincent provided you with such exceptional service and made your car-buying experience wonderful. We appreciate your kind words and look forward to serving you in the future. Enjoy your new Ford!!!!

March 14, 2024

Dealership Rating
Employee Rating

Everyone there is super nice and was willing to help in any way they could. More

by Fresh89
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Derrick , Johnny Mahsetky

Mar 18, 2024

Metro Ford of OKC responded

Thank you, Fresh89! We're glad to hear that everyone at our dealership was super nice and willing to help in any way they could. Providing excellent customer service is our priority, and we're here to assist you whenever you need. If you have any further questions or need assistance, feel free to reach out to us.

January 01, 2024

Dealership Rating
Employee Rating

Even though we had a couple of problems (Ford, NOT the dealership), the staff at the dealership really tried to make it the best experience as possible. I would rate this dealership 10/10 More

by KWallerRN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brian Chan, Michael Stone

Jan 02, 2024

Metro Ford of OKC responded

We appreciate your understanding and patience through the challenges. It means a lot that our staff's efforts made your experience as positive as possible. Thank you for the 10/10 rating! If there's anything more we can do for you, please let us know.

November 30, 2023

Dealership Rating
Employee Rating

Super helpful and I will definitely be back to purchase my next car. Thank you! More

by laurenc1714
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brian Chan , Patrick Watson

Dec 01, 2023

Metro Ford of OKC responded

Thank you so much for your kind words, Laurenc1714! We're thrilled to hear about your positive experience. We look forward to welcoming you back for your next car purchase whenever you're ready. If you have any questions or need assistance in the meantime, don't hesitate to reach out. See you soon!

November 12, 2023

Dealership Rating
Employee Rating

They made my experience buying and trading in my old car super easy. Have already recommended them to friends! More

by laurenc1714
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brian Chan , Patrick Watson

Nov 14, 2023

Metro Ford of OKC responded

That's wonderful, Laurenc1714! A smooth buying and trading experience makes all the difference. Thanks for recommending our Metro Ford of OKC team to your friends—word of mouth speaks volumes. Congratulations on your new Ford!

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