Donny Penn | Page 9

Quick and excellent service experience! I arrived at my scheduled time and was immediately greeted by a service representative. He quickly diagnosed my need and spent a few minutes explains I arrived at my scheduled time and was immediately greeted by a service representative. He quickly diagnosed my need and spent a few minutes explains (and demonstrating) how to deal with my GPS issue. I was given the estimated cost and time of completion, and gave my cell phone number for them to call. At approximately the proposed time I received the call that the service had been completed. When I arrived I was immediately greeted and given my bill, The cost was as expected. I waited les than five minutes for my car to be delivered. It was clean and ready-to-go. More

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The Insane High Cost of Auto Repair Took in 2008 Civic Hybrid with 68,000 miles due to a/c knocking. Initial estimate of $700 turned in to $4800 with Gunn saying a/c unit was "contaminat Took in 2008 Civic Hybrid with 68,000 miles due to a/c knocking. Initial estimate of $700 turned in to $4800 with Gunn saying a/c unit was "contaminated". Did not do repair, gave negative feedback thru e-mail to service manager but did not hear from him until I posted a negative review on Dealerrater. I filed complaint of total a/c failure at 68,000 miles with Honda Corporation asking them to cover the $4800 repair. I cited owning 4 Honda's (started buying 2002). The Gunn Service Manager Steve contacted Honda Corporation and got them to cover 50% of the repairs (better than nothing). In the mean time, sensor in hybrid system went out and now told it would cost $2300 for that repair. Service Advisor took $400 off the labor cost, still $1900 to repair. Added it to my complaint with Honda; as a "good will gesture" Honda offered to pay 50% again. Helpful but still looking at over $3000 for 2 repairs. I believe repair costs by all shops are greatly inflated because they all use "the book" that tells them the supposed "average time" to do a repair. If the book says 12 hours, they charge for 12 hours even if it only takes them 6 hours (the theory is if it takes more than 12 hours they only charge you 12 hours but does that ever happen?)...compare the "billed/charged" labor hours in a day to the hours all the mechanics worked and I believe you would be shocked. Gunn service people do as all shops do but they do it with a smile. More

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100K maintenance Dropped my 2008 Civic in for its 100K mile maintenance (A14). I did not make an appointment before hand but Donny was able to work me in. They also fo Dropped my 2008 Civic in for its 100K mile maintenance (A14). I did not make an appointment before hand but Donny was able to work me in. They also found and repaired some minor oil leaks that cropped up due to the age of the vehicle, e.g. valve gasket. All of this was accomplished without having to leave the car overnight which would have been a major pain. I typically use the dealer for everything on the car with the exception of my last set of tires. I know that the prices are a bit higher than an independent repair shop BUT I know that the dealer has the proper tools and parts and people trained to work on my vehicle. I can also get the job fixed if something goes wrong - which has not happened. More

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Always a positive experience Fast,friendly, professional. Well maintained facility, convenient to home and work. I appreciate that my service advisor knows and remembers me and my Fast,friendly, professional. Well maintained facility, convenient to home and work. I appreciate that my service advisor knows and remembers me and my car--feels personal and individualized. More

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Very good experience Excellent service experience, has kept us coming back here over and over, long after the expiration of our extended warranty period. All the staff hav Excellent service experience, has kept us coming back here over and over, long after the expiration of our extended warranty period. All the staff have been courteous, informative, and helpful! More

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Excellent consistent service Gunn Honda service department has always exceeded my expectations. Their staff is always helpful and willing to answer all questions concerning my car Gunn Honda service department has always exceeded my expectations. Their staff is always helpful and willing to answer all questions concerning my car needs. They have always been prompt in notifying me when the service is complete and the vehicle is ready to be picked up. More

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So professional The service department really seemed to care about the problem with my new car and about me as a person. Donny and his team are great. The service department really seemed to care about the problem with my new car and about me as a person. Donny and his team are great. More

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B123 check up I am never disappointed. Donny Penn is very patient and informative. He does not hesitate to explain the plan and outcome. His sense of humor is wel I am never disappointed. Donny Penn is very patient and informative. He does not hesitate to explain the plan and outcome. His sense of humor is welcoming. More

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Recall Sevice for Battery Charging system in CRV Very Quick, convenient and efficient service. Very easy scheduling Pleasant waiting area..I would come back here again. Looked around for my next v Very Quick, convenient and efficient service. Very easy scheduling Pleasant waiting area..I would come back here again. Looked around for my next vehicle purchase. Thank you. More

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General checkup for 25,000 miles The service was friendly and I was treated like a queen. Donny Penn was very helpful and explained all of the service being done. I would recommend The service was friendly and I was treated like a queen. Donny Penn was very helpful and explained all of the service being done. I would recommend Gunn Honda in a heartbeat. More

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