Donny Penn | Page 9

100K maintenance Dropped my 2008 Civic in for its 100K mile maintenance (A14). I did not make an appointment before hand but Donny was able to work me in. They also fo Dropped my 2008 Civic in for its 100K mile maintenance (A14). I did not make an appointment before hand but Donny was able to work me in. They also found and repaired some minor oil leaks that cropped up due to the age of the vehicle, e.g. valve gasket. All of this was accomplished without having to leave the car overnight which would have been a major pain. I typically use the dealer for everything on the car with the exception of my last set of tires. I know that the prices are a bit higher than an independent repair shop BUT I know that the dealer has the proper tools and parts and people trained to work on my vehicle. I can also get the job fixed if something goes wrong - which has not happened. More

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Always a positive experience Fast,friendly, professional. Well maintained facility, convenient to home and work. I appreciate that my service advisor knows and remembers me and my Fast,friendly, professional. Well maintained facility, convenient to home and work. I appreciate that my service advisor knows and remembers me and my car--feels personal and individualized. More

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Very good experience Excellent service experience, has kept us coming back here over and over, long after the expiration of our extended warranty period. All the staff hav Excellent service experience, has kept us coming back here over and over, long after the expiration of our extended warranty period. All the staff have been courteous, informative, and helpful! More

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Excellent consistent service Gunn Honda service department has always exceeded my expectations. Their staff is always helpful and willing to answer all questions concerning my car Gunn Honda service department has always exceeded my expectations. Their staff is always helpful and willing to answer all questions concerning my car needs. They have always been prompt in notifying me when the service is complete and the vehicle is ready to be picked up. More

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So professional The service department really seemed to care about the problem with my new car and about me as a person. Donny and his team are great. The service department really seemed to care about the problem with my new car and about me as a person. Donny and his team are great. More

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B123 check up I am never disappointed. Donny Penn is very patient and informative. He does not hesitate to explain the plan and outcome. His sense of humor is wel I am never disappointed. Donny Penn is very patient and informative. He does not hesitate to explain the plan and outcome. His sense of humor is welcoming. More

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Recall Sevice for Battery Charging system in CRV Very Quick, convenient and efficient service. Very easy scheduling Pleasant waiting area..I would come back here again. Looked around for my next v Very Quick, convenient and efficient service. Very easy scheduling Pleasant waiting area..I would come back here again. Looked around for my next vehicle purchase. Thank you. More

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General checkup for 25,000 miles The service was friendly and I was treated like a queen. Donny Penn was very helpful and explained all of the service being done. I would recommend The service was friendly and I was treated like a queen. Donny Penn was very helpful and explained all of the service being done. I would recommend Gunn Honda in a heartbeat. More

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New car purchase. Our experience purchasing a new car was excellent. Mr. Donny Penn went above and beyond. He was patient, honest and extremely knowledgeable. This Our experience purchasing a new car was excellent. Mr. Donny Penn went above and beyond. He was patient, honest and extremely knowledgeable. This is our 3rd Honda and we loved the personal experience Mr. Penn took with us. He stayed late after everyone left and was so positive. More

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Donny is the The Man I have been working on keeping my Honda Accord with 178, 000 miles running for as long as I can. Thankfully, Donny Penn (my usual service adviser) I have been working on keeping my Honda Accord with 178, 000 miles running for as long as I can. Thankfully, Donny Penn (my usual service adviser) and the others at Gunn are very understanding about maintenance and cost and how easy it can add up for a high mileage vehicle. Donny always helps show me "the big issues" that need fixing as soon as possible and what we can afford to wait on for a few months. No pressure. No guilt about saying "not right now". Nice to know Donny's not taking advantage of a customer who could easily be swayed into buying everything recommended. It's the reason I keep coming back. Thanks, Donny! More

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