Dora Norman
Dora Norman at Heritage Honda Parkville
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Dora Norman | Page 2

Customer Relations Coordinator

Heritage Honda Parkville

9213 Harford Rd
Baltimore, MD 21234

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63 Reviews
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63 Reviews

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63 Reviews of Dora Norman

March 16, 2020

Dealership Rating
Employee Rating

Great work as always from Heritage . I was happy with my service as always and Dora handled everything and got the work done i needed done in a timely and efficient manner. More

by howardmd43
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 18, 2020

Heritage Honda Parkville responded

Hi Howardmd, thank you for your kind review, we are happy to pass along your comments to Dora here at Heritage Honda Parkville! If you have any further questions, please give us a call. We're always happy to help!

March 02, 2020

Dealership Rating
Employee Rating

Very helpful, friendly, courteous, and professional. Dropped vehicle off the night before using their drop box; very user friendly. Communication by them to keep me informed throughout the service visit More

by Rick2
Recommend Dealer
Yes
Mar 05, 2020

Heritage Honda Parkville responded

Rick2, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope to be of service to you again in the future. Best wishes, Heritage Honda Parkville

February 24, 2020

Dealership Rating
Employee Rating

The service and customer relations is awesome. I highly recommend Heritage for professionalism and high quality satisfaction to all of their customers. Dora Norman is one of my favorite service advisors. H More

by Haroldajones25
Recommend Dealer
Yes

Other Employees Tagged: Bill Maurath

Feb 25, 2020

Heritage Honda Parkville responded

Thank you for sharing your response to our staff’s outstanding customer service! We value your business and look forward to your next visit! Take care!

February 15, 2020

Dealership Rating
Employee Rating

Bought my second car in 2 years from Gary. Just doing an upgrade. Gary has always been easy and friendly not the pushy sales type. He listens to your needs and works to get you the best deal possible. I’ve More

by Cortese21
Recommend Dealer
Yes

Other Employees Tagged: Gary Burlage , Robert Lee

Feb 17, 2020

Heritage Honda Parkville responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Heritage Honda Parkville! If you have any further questions, please give us a call. We're always happy to help!

February 14, 2020

Dealership Rating
Employee Rating

Easy to get an appointment , fast and reliable service , friendly and courteous , Dora was excellent. One time I had to wait longer than expected, she gave me a courtesy oil change voucher. More

by Cgeist13
Recommend Dealer
Yes
Feb 17, 2020

Heritage Honda Parkville responded

Thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We want all our customers to feel this way when leaving our dealership!

January 31, 2020

Dealership Rating
Employee Rating

There was a dashlight problem. It was diagnosed quickly and I was on my way. Dora Norman was fantastic!! The waiting seats were comfortable and the free wifi was a nice touch More

by Jai001
Recommend Dealer
Yes

Other Employees Tagged: Robert Lee

Feb 03, 2020

Heritage Honda Parkville responded

Thank you for your positive review. We're glad to hear that you found our team here at Heritage Honda Parkville so helpful. Safe travels!

Feb 03, 2020

Heritage Honda Parkville responded

Thank you for your positive review. We're glad to hear that you found our team here at Heritage Honda Parkville so helpful. Safe travels!

January 31, 2020

Dealership Rating
Employee Rating

I had an exceptional experience with Honda Heritage. Don Nixdorff was patient and helpful with explaining everything, esp the electronics on my new CRV EX-L! Everyone was helpful and friendly, a great exper More

by Marneybrent
Recommend Dealer
Yes

Other Employees Tagged: Lee Charles, Don Nixdorff

Feb 03, 2020

Heritage Honda Parkville responded

Marney, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help. Safe travels!

January 25, 2020

Dealership Rating
Employee Rating

Donna was excellent and very patient regarding the services i needed and was such a huge help. I really appreciate very much her assistance and efficiency. More

by Teresa
Recommend Dealer
Yes

January 15, 2020

Dealership Rating
Employee Rating

Ms. Dora Norman is such a great asset to your company ..... excellent customer service with every visit I’ve had at your establishment!!! Kimberly G More

by KimberlyMGough
Recommend Dealer
Yes
Jan 16, 2020

Heritage Honda Parkville responded

Kimberly, thanks for your great review, and for giving our dealership such a high star rating! If you're ever in need of more help, please let us know. Take care.

December 18, 2019

Dealership Rating
Employee Rating

No trouble usually getting in for service. Brian Nobile is great mechanic. The check in with individuals, they are friendly and quickly take care of you More

by Pinky
Recommend Dealer
Yes

Other Employees Tagged: Joe Nagel, Brian Nobile

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