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Doug Butler
Doug Butler at Corwin Ford of Tri-Cities

Doug Butler

Service Advisor

Corwin Ford of Tri-Cities

1225 Autoplex Way
Pasco, WA 99301

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4.7
170 Reviews
4.7

170 Reviews

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170 Reviews of Doug Butler

February 08, 2026

Dealership Rating
Employee Rating

They serviced my truck competently. What I like about them is that they did not continue in service that they questioned and actually came back to discuss with me about it(Whipple relat More

by GHINDS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tina Beaver , Heath (manager) and John (Tech?)

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Feb 08, 2026

Corwin Ford of Tri-Cities responded

We’re glad your Ford F-150 received competent care and that our team paused to discuss the Whipple-related concerns with you. Your recognition of that attention to detail means a lot. Thanks for trusting us with your truck.

February 03, 2026

Dealership Rating
Employee Rating

They were kind helpful in answering my questions about the pickup. And they took good care of me More

by jerryheimgartner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Doug Butler

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Feb 04, 2026

Corwin Ford of Tri-Cities responded

Thank you for the five-star rating. We’re glad Doug and the team could answer your questions and take great care of you during your Ford F-150 Hybrid service. We appreciate your feedback.

January 26, 2026

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Employee Rating

I have always been happy with the great service. And will continue to go there More

by RP.STRAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Allan Cardenas, Demetrio Castaneda

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Jan 26, 2026

Corwin Ford of Tri-Cities responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Corwin Ford of Tri-Cities. Angela Hancock, Service Manager

December 18, 2025

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Employee Rating

Great customer service people, just wish there were courtesy vehicles for the out of towners during servicing. More

by rm98823
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
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Dec 18, 2025

Corwin Ford of Tri-Cities responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Corwin Ford of Tri-Cities, we look forward to having you as a valued customer for many years to come! Angela Hancock, Service Manager

December 15, 2025

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Employee Rating

They could not have been more helpful and accommodating. Doug was extremely nice and treated our issue as a top priority! Very, very much appreciated! More

by Josh C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 15, 2025

Corwin Ford of Tri-Cities responded

Thanks for sharing about your experience with Corwin Ford of Tri-Cities. We appreciate your business and hope to see you again soon! Angela Hancock, Service Manager

December 09, 2025

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Employee Rating

Always had a productive experience here. Doug had been fantastic at getting repairs approved thru our extended warranty and fixed quickly. More

by madmacks89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Doug Butler

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Dec 10, 2025

Corwin Ford of Tri-Cities responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Angela Hancock, Service Manager

December 07, 2025

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Employee Rating

Ford finally fixed a Ford. It might have been my own fault. Doug was very patient with me. More

by FAYE.KELLIHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Doug Butler

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Dec 08, 2025

Corwin Ford of Tri-Cities responded

Faye, thank you for taking the time to share your thoughts on working with Doug and our team. We're glad to hear we delivered such a great experience! Angela Hancock, Service Manager

December 03, 2025

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Employee Rating

Service point of contact did a great job. Great communication and answered all my questions More

by JEFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 03, 2025

Corwin Ford of Tri-Cities responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Angela Hancock, Service Manager

December 01, 2025

Dealership Rating
Employee Rating

Their process of doing business is poor. I previously had a Subaru and the experience with them was much smoother. I’ll be purchasing another Subaru in the future based on vehicle safety and More

by erice.rodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Vanessa Lozano

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Dec 02, 2025

Corwin Ford of Tri-Cities responded

Erice, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you, and we will reach out. Angela Hancock, Service Manager

November 27, 2025

Dealership Rating
Employee Rating

Great service, great communication, stands behind their work. This is why I have a Ford truck! More

by imakemud2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Doug Butler

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Nov 27, 2025

Corwin Ford of Tri-Cities responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Corwin Ford of Tri-Cities. Angela Hancock, Service Manager

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