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Doug Butler
Doug Butler at Corwin Ford of Tri-Cities

Doug Butler

Service Advisor

Corwin Ford of Tri-Cities

1225 Autoplex Way
Pasco, WA 99301

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4.6
159 Reviews
4.6

159 Reviews

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159 Reviews of Doug Butler

November 11, 2025

Dealership Rating
Employee Rating

Very professional and friendly service. Make you feel important and that we are satisfied with their service. Gave it only 4 stars due to unable to reach by phone at times to make appoint More

by JSALAZAR17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Orozco, Kevin Cornejo, Noah Benavides

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Nov 11, 2025

Corwin Ford of Tri-Cities responded

Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, feel free to contact us at your convenience. Angela Hancock, Service Manager

October 25, 2025

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Employee Rating

Doug got my truck in and out in a reasonable time He told what was wrong and what needed to be fixed and it was done ahead of schedule More

by MBODDY18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 25, 2025

Corwin Ford of Tri-Cities responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Angela Hancock, Service Manager

October 25, 2025

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Employee Rating

They got right on it and fixed the problem, the service writer came out and looked at it to explain it to the tech. More

by WORTHINGTONROD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 26, 2025

Corwin Ford of Tri-Cities responded

Thank you for choosing Corwin Ford of Tri-Cities. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Angela Hancock, Service Manager

October 09, 2025

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Employee Rating

I just did my oil change at Corwin Ford Tri-Cities and had a great experience! Everything was quick, smooth, and professional. Noah took great care of me, super friendly, helpful, and made sure my vehicle More

by LAU1AYALAA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jesse Gutierrez, Juan Orozco, Laura Ayala, Kevin Cornejo, Noah Benavides, Josue Alvarez, Journey Dewey, Tina Beaver, Doug Butler

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Oct 09, 2025

Corwin Ford of Tri-Cities responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Corwin Ford of Tri-Cities to be a positive one. Please don't hesitate to reach out if you need anything else. Angela Hancock, Service Manager

September 25, 2025

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Employee Rating

Service department dose great job get you in and out . answer all my question that I had More

by randyadamd514
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josue Alvarez

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Sep 25, 2025

Corwin Ford of Tri-Cities responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Angela Hancock, Service Manager

September 20, 2025

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Employee Rating

The dealership, quick lane lube department. Is a dream to work with they get you in and out fast the text message that you receive about what’s recommended for your vehicle is very much appreci More

by Tylerm1701
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Orozco, Kevin Cornejo, Demetrio Castaneda, Journey Dewey, Tina Beaver

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Sep 20, 2025

Corwin Ford of Tri-Cities responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Angela Hancock, Service Manager

September 19, 2025

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Employee Rating

Great friendly knowing likable appreciated on time professionally done with minimal time and thanks for the service More

by nancybucklin1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jesse Gutierrez, Juan Orozco, Kevin Cornejo, Noah Benavides, Demetrio Castaneda, Josue Alvarez, Journey Dewey, Tina Beaver, Doug Butler

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Sep 19, 2025

Corwin Ford of Tri-Cities responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Angela Hancock, Service Manager

September 17, 2025

Dealership Rating
Employee Rating

They were very helpful and kept me informed on what was going on with my care. More

by Flossie747
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vanessa Lozano

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Sep 17, 2025

Corwin Ford of Tri-Cities responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Angela Hancock, Service Manager

September 12, 2025

Dealership Rating
Employee Rating

Did not see Vanessa, out sick. Very hard time reaching service adviser (more than 4 days), one day repair took 8 days. More

by SBRUCE54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 14, 2025

Corwin Ford of Tri-Cities responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Angela Hancock, Service Manager

August 29, 2025

Dealership Rating
Employee Rating

I appreciated the professionalism from the service advisor Doug Butler. He was helpful and polite. More

by RNJOHNSON123
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 29, 2025

Corwin Ford of Tri-Cities responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Angela Hancock, Service Manager

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