Doug Friedman | Page 39

The purchasing process went well. However, my driver's license and insurance card were left on the copier and had to be sent to me. Also, one thing that was very upsetting, was the fact that no one explai license and insurance card were left on the copier and had to be sent to me. Also, one thing that was very upsetting, was the fact that no one explained to me that infant/child car seats can be a real problem to place in the Mercedes GLS 450 due to the headrests on the back seat. I had even mentioned the fact of having two grandchildren who spend time with us. It was close to closing time and the car features were explained to me in a rushed manner. The last statement was, "oh, by the way, the back headrests can be removed." We looked into this, and it seems almost impossible to do. The entire backseat would have to be torn apart to remove them. If this would have been explained to me, we would have never purchased this vehicle. More

by JBECKS0320 Verified Customer Verified Customer

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Doug had an excellent understanding of product and was not pushy during the sales process. Sales process was seamless and the dealership has the inventory to meet your needs. not pushy during the sales process. Sales process was seamless and the dealership has the inventory to meet your needs. More

by MICHAEL.MAZZEO Verified Customer Verified Customer

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Very impressive customer service. In the midle of this car shortage and sellers market, yet they maintained great customer serive. Walking to the place you receive greeting like you own the place. No push car shortage and sellers market, yet they maintained great customer serive. Walking to the place you receive greeting like you own the place. No push sale and staff works with you to place you in your dream car. Very satisfied and highly recommended. I worked with Doug and Mike but the rest of the staff made me feel so welcome and quick with a joke on one hand and an honest advice on the other. Not that many car salesmen you can trust but you can leave that outside the door at Alfa R. In Strongsville More

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Best place to go! Douglas was super amazing! He made the process so quick and easy. I was in and out and I’m super happy I had him as my salesman. process so quick and easy. I was in and out and I’m super happy I had him as my salesman. More

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A real pleasure to buy a car from this dealership! Professional, efficient, friendly employees made the process notable. Having a varied selection of new cars to choose from made the trip worthwhile Professional, efficient, friendly employees made the process notable. Having a varied selection of new cars to choose from made the trip worthwhile; no need to settle for less than what you want. I recommend this group highly! Doug, pictured here, is Alfa through and through, and made the visit more than I would have expected. More

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Doug was great to deal with and made sure that the entire experience was easy. I would recommend Doug if in the market for a new car. experience was easy. I would recommend Doug if in the market for a new car. More

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I contacted Doug late in the buying process and he was highly responsive and knowledgeable about the vehicle I was considering. AR Strongvillle was very supportive and flexible, even to the point of offer highly responsive and knowledgeable about the vehicle I was considering. AR Strongvillle was very supportive and flexible, even to the point of offering free delivery of the car if I wasn’t able to take delivery in person at the dealership. A great team! More

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Professional, efficient and very pleasant to work with. He knows his cars and he makes sure to fit you in the right one. No push sale and goes above and beyond to satisfy the client’s need He knows his cars and he makes sure to fit you in the right one. No push sale and goes above and beyond to satisfy the client’s need More

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being 69 years old and having bought many cars personal and business Doug made our purchase and the dealership made it painless best place I've ever bought a vehicle. and the young man that handled the fin and business Doug made our purchase and the dealership made it painless best place I've ever bought a vehicle. and the young man that handled the financing and the contract work JT Smith what is tremendously professional accurate an honest More

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Doug is the nicest man you'll ever meet. We've sat down, had a friendly discussion about what I could afford and more importantly what I could not afford. We worked out a wonderful deal to the point I was a had a friendly discussion about what I could afford and more importantly what I could not afford. We worked out a wonderful deal to the point I was able to buy something that I didn't expect to buy. We had the absolute nice experience at that dealership from Doug to Joe, the General Manager. Perfect experience!! More

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