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Doug MacAdam

Overview Reviews (527) Inventory (337)

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Doug MacAdam

Doug MacAdam | Page 10

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

I have over forty years of service here at Smythe Volvo. The complete level of comfort in knowing all the employees and customers very well is definitely the best part about working here. My favorite Volvo is the Cross Country Wagon. It's an AWD utility vehicle but still more like a car than a truck. It also has a good track record mechanically, performs and handles well. When I'm away from work, spending time with my family is my number one priority, especially with my two grandsons.

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4.9

527 Reviews

Overview Reviews (527) Inventory (337)

Dealership Experience

42 yrs, 4 mos

Industry Experience

42 yrs, 4 mos

4.9

527 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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527 Reviews of Doug MacAdam

January 12, 2026

Dealership Rating

Employee Rating

Smythe service is superb Staff is always good and accommodating knowledgeable and helpful Terrific staff and work Product accommodating knowledgeable and helpful Terrific staff and work Product More

by Madisonuser

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam

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Jan 13, 2026 -

Smythe Volvo Cars responded

It's great to hear that our team at Smythe Volvo provided you with superb service and assistance. We appreciate your kind words about our staff and work product. Thank you for sharing your experience.

January 12, 2026

Dealership Rating

Employee Rating

Kyle Jackson is a professional and a pleasure to work with. This is my third Volvo he helped me purchase. Smythe Bolvo is great. Doug McAdams and Tom Coward in service are always helpful. What a great te with. This is my third Volvo he helped me purchase. Smythe Bolvo is great. Doug McAdams and Tom Coward in service are always helpful. What a great team. More

by Eddie Locks

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Tom Coward, Scott Jackson, Kyle Jackson, Mark Terry, Henry Zhu

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Jan 12, 2026 -

Smythe Volvo Cars responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Enjoy!

January 09, 2026

Dealership Rating

Employee Rating

Jessica, Mark, Ryan, and Regina, went above and beyond to get my car repaired. They keep me in the loop informing me of what had to be done and explaining why it was necessary. Luckily I had an extended war get my car repaired. They keep me in the loop informing me of what had to be done and explaining why it was necessary. Luckily I had an extended warranty and prepaid maintenance covering my car for 10 years of ownership so it was nice to walk away with a $0 repair bill. The Service department at Smythe Volvo is always a pleasure, courteous, polite, and easy to work with. More

by XC40 OSD

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kevin Flanagan, Tom Coward, Tina Dewald, Regina Krauza, Mark Terry, David Ferrence, Billy Shannon, Jessica Hermida, Patrick Mclaughlin

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Jan 09, 2026 -

Smythe Volvo Cars responded

Thanks for sharing your thoughts about your experience with Smythe Volvo Cars. We appreciate your business and hope to see you again soon! Enjoy!

January 09, 2026

Dealership Rating

Employee Rating

Outstanding service, expertise, customer focus, professionalism, thoroughness, and friendliness. Always top notch and consistently provides the best in all areas. That's why I have been a highly sa professionalism, thoroughness, and friendliness. Always top notch and consistently provides the best in all areas. That's why I have been a highly satisfied customer for nearing 45 years. Great culture! More

by Loyal customer

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam

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Jan 09, 2026 -

Smythe Volvo Cars responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Smythe Volvo Cars. Enjoy!

January 09, 2026

Dealership Rating

Employee Rating

As usual, everyone was courteous and efficient. Thanks for your kindness. God bless your new year with health and happiness. Thanks for your kindness. God bless your new year with health and happiness. More

by Fstravinskas

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam

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Jan 09, 2026 -

Smythe Volvo Cars responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Enjoy!

January 07, 2026

Dealership Rating

Employee Rating

Experience was excellent Enjoyed the experience Everything went very well We enjoyed our Volvo experience Everything went very well We enjoyed our Volvo experience More

by Mark

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam

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Jan 07, 2026 -

Smythe Volvo Cars responded

Thank you for choosing Smythe Volvo Cars. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Enjoy!

January 05, 2026

Dealership Rating

Employee Rating

Doug is the best. Prompt, responsive, knowledgeable. Doug is the go-to guy for Volvo service. Prompt, responsive, knowledgeable. Doug is the go-to guy for Volvo service. More

by GOLDSTEINERICM

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam

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Jan 05, 2026 -

Smythe Volvo Cars responded

Glad to hear that our team provided prompt and knowledgeable service. Smythe Volvo appreciates the feedback.

January 04, 2026

Dealership Rating

Employee Rating

Efficient & Reliable. I always know that Doug will take great care of my car. I always know that Doug will take great care of my car. More

by rrosenbaum

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam

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Jan 05, 2026 -

Smythe Volvo Cars responded

Thank you for trusting Smythe Volvo Cars with your vehicle. We're glad our team consistently meets your expectations. Let us know if you need anything else.

Jan 05, 2026 -

rrosenbaum responded

I am very pleased with the service team at Smythe.

January 04, 2026

Dealership Rating

Employee Rating

Good Dealership is good, '23 XC40 is okay Three years without major problem Just some minor irritations without major problem Just some minor irritations More

by Cini

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam

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Jan 05, 2026 -

Smythe Volvo Cars responded

Thank you for your review of Smythe Volvo. We're glad to hear about your overall satisfaction with the '23 XC40. If there's anything specific regarding those minor irritations you'd like assistance with, please feel free to contact us anytime.

January 03, 2026

Dealership Rating

Employee Rating

I think Doug is wonderful. He is always very nice to me and takes good care of me for several years and several Volvos. He is always very nice to me and takes good care of me for several years and several Volvos. More

by Susan

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam

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Jan 04, 2026 -

Smythe Volvo Cars responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Smythe Volvo Cars, we look forward to having you as a valued customer for many years to come! Enjoy!

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