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Doug MacAdam

Overview Reviews (533) Inventory (364)

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Doug MacAdam

Doug MacAdam | Page 11

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

I have over forty years of service here at Smythe Volvo. The complete level of comfort in knowing all the employees and customers very well is definitely the best part about working here. My favorite Volvo is the Cross Country Wagon. It's an AWD utility vehicle but still more like a car than a truck. It also has a good track record mechanically, performs and handles well. When I'm away from work, spending time with my family is my number one priority, especially with my two grandsons.

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4.9

533 Reviews

Overview Reviews (533) Inventory (364)

Dealership Experience

42 yrs, 8 mos

Industry Experience

42 yrs, 8 mos

4.9

533 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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533 Reviews of Doug MacAdam

January 09, 2026

Dealership Rating

Employee Rating

As usual, everyone was courteous and efficient. Thanks for your kindness. God bless your new year with health and happiness. Thanks for your kindness. God bless your new year with health and happiness. More

by Fstravinskas

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam

Jan 09, 2026 -

Smythe Volvo Cars responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Enjoy!

January 07, 2026

Dealership Rating

Employee Rating

Experience was excellent Enjoyed the experience Everything went very well We enjoyed our Volvo experience Everything went very well We enjoyed our Volvo experience More

by Mark

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam

Jan 07, 2026 -

Smythe Volvo Cars responded

Thank you for choosing Smythe Volvo Cars. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Enjoy!

January 05, 2026

Dealership Rating

Employee Rating

Doug is the best. Prompt, responsive, knowledgeable. Doug is the go-to guy for Volvo service. Prompt, responsive, knowledgeable. Doug is the go-to guy for Volvo service. More

by GOLDSTEINERICM

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam

Jan 05, 2026 -

Smythe Volvo Cars responded

Glad to hear that our team provided prompt and knowledgeable service. Smythe Volvo appreciates the feedback.

January 04, 2026

Dealership Rating

Employee Rating

Efficient & Reliable. I always know that Doug will take great care of my car. I always know that Doug will take great care of my car. More

by rrosenbaum

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam

Jan 05, 2026 -

Smythe Volvo Cars responded

Thank you for trusting Smythe Volvo Cars with your vehicle. We're glad our team consistently meets your expectations. Let us know if you need anything else.

Jan 05, 2026 -

rrosenbaum responded

I am very pleased with the service team at Smythe.

January 04, 2026

Dealership Rating

Employee Rating

Good Dealership is good, '23 XC40 is okay Three years without major problem Just some minor irritations without major problem Just some minor irritations More

by Cini

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam

Jan 05, 2026 -

Smythe Volvo Cars responded

Thank you for your review of Smythe Volvo. We're glad to hear about your overall satisfaction with the '23 XC40. If there's anything specific regarding those minor irritations you'd like assistance with, please feel free to contact us anytime.

January 03, 2026

Dealership Rating

Employee Rating

I think Doug is wonderful. He is always very nice to me and takes good care of me for several years and several Volvos. He is always very nice to me and takes good care of me for several years and several Volvos. More

by Susan

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam

Jan 04, 2026 -

Smythe Volvo Cars responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Smythe Volvo Cars, we look forward to having you as a valued customer for many years to come! Enjoy!

January 03, 2026

Dealership Rating

Employee Rating

Everyone is always very nice and accommodating. Doug is always so kind and polite. Love the video of the assessment of my vehicle Doug is always so kind and polite. Love the video of the assessment of my vehicle More

by diane.rembisz

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam

Jan 04, 2026 -

Smythe Volvo Cars responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Smythe Volvo Cars to be a positive one. Please don't hesitate to reach out if you need anything else. Enjoy!

January 03, 2026

Dealership Rating

Employee Rating

My tire blew out. I dropped it at the dealer that night and it was ready within hours the next day. Smythe Volvo is absolutely best in class. I dropped it at the dealer that night and it was ready within hours the next day. Smythe Volvo is absolutely best in class. More

by SHAUN.CHALK

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam

Jan 03, 2026 -

Smythe Volvo Cars responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Smythe Volvo Cars. Enjoy!

January 03, 2026

Dealership Rating

Employee Rating

Doug was amazing. Top notch advisor and was super transparent about everything. I’m glad I made the switch from my previous Volvo dealer. Top notch advisor and was super transparent about everything. I’m glad I made the switch from my previous Volvo dealer. More

by jkelley

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Basil was also pretty great when I initially called in!

Jan 03, 2026 -

Smythe Volvo Cars responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Enjoy!

January 02, 2026

Dealership Rating

Employee Rating

When I arrived with my XC60 they were ready for me and my vehicle and greeted me in a polite and positive way. My problem was diagnosed promptly and the repairs were completed the same day. I was provided wi vehicle and greeted me in a polite and positive way. My problem was diagnosed promptly and the repairs were completed the same day. I was provided with a loaner vehicle and was able to complete my busy day and got my vehicle back at the end of the day. A good experience no doubt I will return. More

by Braunerb

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tom Coward, Scott Jackson, Tina Dewald, Regina Krauza, Mark Terry, David Ferrence, Billy Shannon, Jessica Hermida, Patrick Mclaughlin

Jan 02, 2026 -

Smythe Volvo Cars responded

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