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Doug MacAdam

Overview Reviews (533) Inventory (364)

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Doug MacAdam

Doug MacAdam | Page 9

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

I have over forty years of service here at Smythe Volvo. The complete level of comfort in knowing all the employees and customers very well is definitely the best part about working here. My favorite Volvo is the Cross Country Wagon. It's an AWD utility vehicle but still more like a car than a truck. It also has a good track record mechanically, performs and handles well. When I'm away from work, spending time with my family is my number one priority, especially with my two grandsons.

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4.9

533 Reviews

Overview Reviews (533) Inventory (364)

Dealership Experience

42 yrs, 8 mos

Industry Experience

42 yrs, 8 mos

4.9

533 Reviews

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533 Reviews of Doug MacAdam

February 11, 2026

Dealership Rating

Employee Rating

Doug represents the best in Smythe Volvo. He is professional, knowledgeable, detailed and cares. Best! He is professional, knowledgeable, detailed and cares. Best! More

by 7MIKULA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Feb 11, 2026 -

Smythe Volvo Cars responded

It’s great to hear Doug’s professionalism, expertise, and attention to detail made your Volvo XC40 service so positive. His genuine care truly stands out. If there’s anything you need in the future, feel free to reach out. Enjoy!

February 11, 2026

Dealership Rating

Employee Rating

They double charged us and I'm now having to work with my bank on the charge bank on the charge More

by rvkenmil

Verified Customer

Recommend Dealer

Other Employees Tagged: Doug MacAdam

Feb 14, 2026 -

Smythe Volvo Cars responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Kevin Flanagan

February 08, 2026

Dealership Rating

Employee Rating

Always easy to make appointments and communication is great Like the videos of the inspections great Like the videos of the inspections More

by douglas.bradley55

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam

Feb 08, 2026 -

Smythe Volvo Cars responded

Thank you for noting how easy it is to schedule appointments and for your feedback on our inspection videos. We’re glad they added clarity during your Volvo XC90 service. Doug and the team appreciate your review and look forward to helping you again.

February 08, 2026

Dealership Rating

Employee Rating

Scheduling an appointment and reserving a loaner car was quick and easy. My service advisor, Doug, has been an absolute pleasure to work with this visit, as well as, year after year. He does his job incredi quick and easy. My service advisor, Doug, has been an absolute pleasure to work with this visit, as well as, year after year. He does his job incredibly well, he's knowledgeable, personable and always works with me to come up with the best plan of maintenance for my vehicle. He's a true gem in the industry and one of the big reasons I continue to buy Volvo's. More

by ALIB123

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam

Feb 08, 2026 -

Smythe Volvo Cars responded

We’re glad scheduling your service appointment and reserving a loaner for your Volvo XC60 was quick and easy. Doug will be thrilled to know his knowledge and personable approach continue to make each visit a pleasure. Thank you for trusting us with your Volvo year after year.

February 07, 2026

Dealership Rating

Employee Rating

Everything was great my car was fixed promptly. I was kept informed all day. I even got a ride home when I dropped off my car. I was kept informed all day. I even got a ride home when I dropped off my car. More

by HJUDNICK624

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam

Feb 08, 2026 -

Smythe Volvo Cars responded

We’re thrilled to hear your Volvo XC60 was repaired promptly and that Doug kept you informed throughout the day. We’re glad the ride home option added convenience. We look forward to helping you with future service needs.

January 31, 2026

Dealership Rating

Employee Rating

Doug is the best. He assesses every problem carefully and won't rest until things are fixed. He assesses every problem carefully and won't rest until things are fixed. More

by GOLDSTEINERICM

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam

Jan 31, 2026 -

Smythe Volvo Cars responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Enjoy!

January 31, 2026

Dealership Rating

Employee Rating

You will always get honest, clear communication from knowledgeable people who embody the epitome of professionalism. Can't say enough good things about Smythe Volvo, their service, and their people. knowledgeable people who embody the epitome of professionalism. Can't say enough good things about Smythe Volvo, their service, and their people. More

by Peter Burgdorff

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tom Coward, Tina Dewald, Regina Krauza, Mark Terry, David Ferrence, Henry Zhu, Billy Shannon, Jessica Hermida, Patrick Mclaughlin

Jan 31, 2026 -

Smythe Volvo Cars responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Smythe Volvo Cars. Enjoy!

January 29, 2026

Dealership Rating

Employee Rating

It is great to still be doing business with a family owned local Volvo Dealership after buying my first Volvo from Smythe some 35 years ago. owned local Volvo Dealership after buying my first Volvo from Smythe some 35 years ago. More

by Peter B L

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam

Jan 29, 2026 -

Smythe Volvo Cars responded

Thanks for sharing about your experience with Smythe Volvo Cars. We appreciate your business and hope to see you again soon! Enjoy!

January 28, 2026

Dealership Rating

Employee Rating

Everything was smooth and simple, they kept me updated and made sure what needed to be done was done. Maybe could have been clearer on what was being done but was very helpful. and made sure what needed to be done was done. Maybe could have been clearer on what was being done but was very helpful. More

by kchristensen88

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam

Jan 29, 2026 -

Smythe Volvo Cars responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Smythe Volvo Cars. Enjoy!

January 27, 2026

Dealership Rating

Employee Rating

Very helpful Doug was considerate and he explained what was necessary at this time. Also I had a very lovely conversation with the lady who set up the appointment. The Volvo is a wonderful car and I apprec was necessary at this time. Also I had a very lovely conversation with the lady who set up the appointment. The Volvo is a wonderful car and I appreciate that everyone was so kind when I explained that my husband passed away very recently and I didn't really know what repair was needed. Thank you. Joan Felker More

by DDUCK62

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam

Jan 27, 2026 -

Smythe Volvo Cars responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Smythe Volvo Cars. Enjoy!

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