Doug Martin

Customer Service ~ Exemplified! ! We were incredibly impressed with our recent windshield replacement service at Lexus of Superstition Springs. The team did a fantastic job from sta ! We were incredibly impressed with our recent windshield replacement service at Lexus of Superstition Springs. The team did a fantastic job from start to finish. After purchasing a beautiful Lexus TX 350 from Lexus of Superstition Springs less than 2 weeks prior, we had the unfortunate experience of a rock impacting our windshield requiring an immediate windshield replacement. We drove our TX 350 directly to the Lexus dealer and Sales manager, Karl Shoneman took the lead from that point. He arranged a 3-way call between the windshield replacement company, our insurance company & my wife & I. That whole process took less than 15 minutes! Nothing else for us to do ~ but allow Lexus of Superstition Springs to go to work. Even more impressive ~ because the windshield had to be brought in the following day ~ Karl arranged for a complimentary Lexus loaner vehicle over the next 2 days. All work was accomplished on site, including the very important re-calibration. Now, 2 days after picking up our vehicle ~ everything works perfectly ~ as though the unfortunate event never happened. Overall, a first rate experience. We are so thankful we chose Lexus of Superstition Springs for our vehicle purchase. After our wonderful customer service experience ~ we have no doubt we made the right choice. More

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Doug Martin & Michael McClure were very helpful in finding the right car, having it shipped to Superstition Springs Lexus and then making the delivery very easy and pleasant. finding the right car, having it shipped to Superstition Springs Lexus and then making the delivery very easy and pleasant. More

by PSaliba55 Verified Customer Verified Customer

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My experience was great. Salma was terrific. She kept me up to date with new stock allocations and contacted me when the vehicle I was looking for was available. She was very Salma was terrific. She kept me up to date with new stock allocations and contacted me when the vehicle I was looking for was available. She was very thoughtful attentive and kind. I definitely felt appreciated at Superstion Springs Lexus. Very easy transaction. I left feeling I received a fair deal. I would highly recommend speaking with Salma if looking to acquire a new GX or any of the Lexus lineup. More

by AZMTOM Verified Customer Verified Customer

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Great experience with the staffing and the treatment was great. Really went out of their way to accommodate us. great. Really went out of their way to accommodate us. More

by docmas42 Verified Customer Verified Customer

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Professional, courteous, and knowledgeable. Would return for another purchase the next time I need to replace a vehicle. Would return for another purchase the next time I need to replace a vehicle. More

by Ed Verified Customer Verified Customer

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Salma was an amazing person, we were blessed my having her as our sales rep. her as our sales rep. More

by yfdiaz82 Verified Customer Verified Customer

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We enjoyed working with Salma! She listed to our specifications for the perfect GX 550 and began searching for it. She showed us any GX550 that came in just in case we wanted to She listed to our specifications for the perfect GX 550 and began searching for it. She showed us any GX550 that came in just in case we wanted to pick a different color, but we wanted incognito only. It finally came in the month of December. She sat in the back seat and explained how the control center worked. We were impressed at how well knew this vehicle. We would highly recommend her to anyone looking for a Lexus or a used car, as she even searched their inventory of used cars for our family friend. More

by glennamgj Verified Customer Verified Customer

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My experience with Superstition Springs Lexus was professional. Everyone was knowledgeable & helpful. I would recommend. professional. Everyone was knowledgeable & helpful. I would recommend. More

by pinckardfam Verified Customer Verified Customer

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Friendly staff ready to greet you as soon as you walk in. Good location for local test drives. Good location for local test drives. More

by NAMTAR223 Verified Customer Verified Customer

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Great experience from start to finish. The customer service was very helpful and we love the new vehicle. The customer service was very helpful and we love the new vehicle. More

by PAYTON_EDWARDS Verified Customer Verified Customer

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