Doug Rice | Page 23

Brought car in for oil change, warranty repair, and recall service. Both Doug and Lynn were very professional yet friendliness in their customer service. The works were completed for two out of three s recall service. Both Doug and Lynn were very professional yet friendliness in their customer service. The works were completed for two out of three since the part for the warranty work was wrong in its order. Lynn had the service technician (I think it was Steve) explained thoroughly the reason of unable to do the warranty work. The service technician temporarily repaired the item so I can use it until the new part arrive for the work. New part was ordered the same day and Lynn informed me that she would call when it is ready. The price of the oil change was comparable to other establishments. More

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Very pleased. Customer service rep got me in and out quickly. He fully explained everything and was very friendly and professional. He made it a very enjoyable experience. quickly. He fully explained everything and was very friendly and professional. He made it a very enjoyable experience. More

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We have been customers of Jenkins Nissan/Frederick Nissan for at least 20 years and have always received EXCELLENT service, either for sales or repairs. They always work with us, the customer. Even the rec for at least 20 years and have always received EXCELLENT service, either for sales or repairs. They always work with us, the customer. Even the receptionist offered to take a message from me when the service department was busy and couldn't take my call to schedule my appointment for tire replacement, rather than have me "inconvienced" to call back. I always recommend Frederick Nissan! More

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My car needed regular service oil change tire rotation, etc. The service team said service would take about an hour wich it did. My car also needed to have rear brakes after being checked by technicians. etc. The service team said service would take about an hour wich it did. My car also needed to have rear brakes after being checked by technicians. I didnt have time to stay and wait but they gladly offered me a rental car for a few hours. More

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Great experience (as it always is.) I had an appointment for an oil change at 5 PM. I arrived at 4:58 and my car was completed and ready to go in no more than 25 minutes. That is NOTHING compared to the som for an oil change at 5 PM. I arrived at 4:58 and my car was completed and ready to go in no more than 25 minutes. That is NOTHING compared to the sometimes 90+ minute I have at the old place where I used to get my oil changed. Great service. Great experience. Great timing. More

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Came in. Greeted warmly. Information taken fast. An explanation of what to expect was given. Directed to waiting room stocked with munchies, coffee and wifi. Waiting time was reasonable even on a bus explanation of what to expect was given. Directed to waiting room stocked with munchies, coffee and wifi. Waiting time was reasonable even on a busy morning. An explanation of what was found and what was recommended was given. More

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I called for a quote to have my radio installed. I spoke with Doug was very helpful and patient in answering my questions and got back to me fast. The day of the installation I was helped in a timely manne with Doug was very helpful and patient in answering my questions and got back to me fast. The day of the installation I was helped in a timely manner and had great service. I am diffently looking forward to make next visit. More

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Doug was very helpful and patient in answering my questions and explaining to me what was going to be done. I felt like a shareholder from the manner in which I was treated by him. I would recommend questions and explaining to me what was going to be done. I felt like a shareholder from the manner in which I was treated by him. I would recommend this dealer to any of my friends and relatives and have them ask about Doug Rice More

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My experience was better than previous visits. One service that I had agreed to costing $169.00 was determined to be not necessary. I appreciated their honest assessment. Service time was much quick service that I had agreed to costing $169.00 was determined to be not necessary. I appreciated their honest assessment. Service time was much quicker than expected. Doug also was able offset one of the other costs. More

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The service department at Frederick Nissan is the BEST! Marty and Doug are wonderful to work with and easy to talk to. They always explain what work is needed and what will be done. I have to send my pra Marty and Doug are wonderful to work with and easy to talk to. They always explain what work is needed and what will be done. I have to send my praises (very delayed) to Marty and the service department. Two or three winters ago, I heard a noise that I thought was related to a belt. It was actually the timing chain and it ended up that my Quest needed to have the engine rebuilt. This process took about 2-3 weeks to diagnose and repair. Marty kept me informed and was often apologetic as to how long it was taking. This Quest is now going on 7 years. We have been Nissan customers since the mid-1980's and plan to continue to be. The quality and dependability of your cars is outstanding. Our first was the Stanza wagon and I'm on my 4th or 5th Quest (only because I wanted new features, not because they "wore out"). It has been the rare occasion (such as with my Quest) that we have had to come in for unscheduled service. I always know that I can depend on my Nissan and the service department to be there for me. More

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