Doug Rice | Page 22

Frankly I was shocked and so was my husband when he got home. First of all we bought the part for our car from Nissan, and by the advice of the dealership (the one in Sterling) they said we could easily p home. First of all we bought the part for our car from Nissan, and by the advice of the dealership (the one in Sterling) they said we could easily put the part on. Once we received the part my husband felt very uncomfortable so we scheduled the appointment with Frederick Nissan since I am there in Frederick more frequently. Anyway we also had a tail light out which we also had the part for. So we took the Quest to get the cup holder installed and the light bulb replaced, and in addition we had our back wiper replaced and ordered a new remote control from the Frederick location. Now they are doing all the items we asked (very happy with that). Now the bill comes not so happy, come on guys you charged me $49,98 to replace a bulb that I bought, another $49.98 to install the cup holder(I do not have a problem with the cup holder price). It is really hard to swollow $50.00 for a light bulb!!! How would you feel?? I might understand if that was all I was having done, but I also purchased the windshield wiper and arm assembly at $58.81, and new remote at $126.00, so I kind of feel I was ripped just a little bit. I did by the way call the Sterling location who told me that they would have charged me for the cup holder install, and the new items I purchased but would have put the bulb in for no cost since my car was getting the rest of the work done. So I walking in the door felt this might be a dealership I would return too, but I truely amd giving second thoughts that maybe Sterling is the way to go since they are a little more economical, have to watch the pocketbook!!! Oh, I did question this to the cashier, she really could not answer for the pricing, she was very nice though. This was my very first negative result from any car dealer I have been too. More

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Doug was very helpful and informative. Dough was very prompt in letting me know when my vehicle would be ready and try to ensure it was ready when I got there. prompt in letting me know when my vehicle would be ready and try to ensure it was ready when I got there. More

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I came in to have service on my car, at the spare of a mintue, and Doug was very helpful and informative, he explained everything to me, took my car in right away. the gentlement who worked on my car was mintue, and Doug was very helpful and informative, he explained everything to me, took my car in right away. the gentlement who worked on my car was great too. Explained what I needed to have done the next time on my visist. More

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I feel very confident that Doug (in the service department)will take good care of me and my car. He always makes sure I know what is done to my car and why. I hope he will be there for a very lon department)will take good care of me and my car. He always makes sure I know what is done to my car and why. I hope he will be there for a very long time. More

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We have a 2004 Nissan Quest. Last July, we had an electrical relay problem that affected out sunroof, power sliding door, power locks, power windows and trunk. We could not use any of these items. electrical relay problem that affected out sunroof, power sliding door, power locks, power windows and trunk. We could not use any of these items. The repair cost $1200. Just today (July 25, 2011) we had it back in for service for the same problem. Frederick Nissan warrants their repairs for 1 year and wouldn't you know it, we were 2 weeks outside that 1 year timeframe. I spoke to Gary Lewis (the Service Manager) who advised to bring it in and they'd look at it for us. I thought to myself, I bet you will and how much will this cost? I dropped the van off at 7AM and it was done and ready at 3PM the same day. It helped that they knew the vehicle repair history, so they knew where to start looking for the problem. Regardless, I was sure this would cost us something, as labor isn't free. When I spoke to Doug he told me that they (Frederick Nissan) were taking care of the bill for me and there was no charge. I was pleasantly surprised, as we are 3 weeks from going on vacation and this surely would have cut into our vacation funds. I want to let the guys at Frederick Nissan know that I appreciate them and their outstanding customer service. We surely didn't have another $1200. to sink into the same repair as last year and most likely, we would have traded the van in. We appreciate all you guys have done for us in the past! More

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I came in for a check on why my "Service needed" light was on, and had aoil change while I was there. I'm not sure my question of why the light was on was answered. It was a vague, "we th needed" light was on, and had aoil change while I was there. I'm not sure my question of why the light was on was answered. It was a vague, "we think it might be" you left your gas cap loose. Which does not explain why my light comes on and goes off of it's own accord.....I suppose time will tell or I'll be in there again soon. More

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Gary, As always, we were totally satisfied with the work you did. The clearcoat that you applied to our new Juke really made it sparkle. The fog lights that you installed makes the front end of the car look you did. The clearcoat that you applied to our new Juke really made it sparkle. The fog lights that you installed makes the front end of the car look sportier and " more aggresive " as my son Matt put it. He couldn't wait to get it back to school to show it off. He took the Juke to a party where everyone was into sporty and fairly highend cars, and the Juke got a lot of oohs and aahhs. It impressed a lot of car enthusiests. The fog lights were important to us, as they get a lot of fog over on Marylands eastern shore. They are a big safety factor. We were pleased to find that you were able to put the switch on the steering column. We thought that we would have a switch on the dash board. You did it just like the factory would have. I should mention that the discount coupon from the Nissan one to one program made it possible to have the lights installed now. It saved us a lot of money. Once again, I want to thank you and Frederick Nissan for your personal help and quality work. The Juke is the 8th car that we have bought from your dealership. I love the Murano that I've been driving for a number of years and I'm pretty sure that another Murano is going to be vehicle number nine. Thanks again for everything, Doug Ventura More

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We are very disappointed in this car dealership from sales all the way to the service department. We purchased a car from this dealer ship about two months ago. They have failed to properly do their job sales all the way to the service department. We purchased a car from this dealer ship about two months ago. They have failed to properly do their job so many times, we have had to make multiple attempts to go back and sort their mistakes. The final straw was when I was taking my car in to get an oil change and repair a scratch that was put on our brand new car interior when we were installing some post manufacturer additions. At that time we were told that it would be repaired when we came in the near future for an oil change and it would be put in the computer that they were responsible for this repair. When I called to make the appointment to get the oil changed and have the scratch repaired. When I was on the phone with the service representative I was told the person was there to fix scratches on Tuesdays, I specifically mentioned to the representative that the scratch was on the interior driver's side door. When I arrived suddenly there was no one there to repair the scratch and all they could do was an oil change. After putting well over a thousand miles on my new car driving back and forth to this dealership I am giving up on all hope that this dealership will ever live up to their promises. Bad experience and I feel like it was a huge mistake buying the car and taking it for repairs to this dealership. More

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Brought my truck (which has had many problems in only 65K miles including replaced transmission, rear axle assembly, front pinion seal and front differential) in for service for an oil change and because my miles including replaced transmission, rear axle assembly, front pinion seal and front differential) in for service for an oil change and because my SLIP light wouldn't turn off. Tech looked at it and said my ABS actuator was bad and had to be replaced to the tune of $1300. I like the dealership very much, but regret buying this truck every day that I drive it. Just waiting for the next thing to go wrong and wipe out my savings AGAIN. The part cost $975 from the dealership, but I have since found it online from a salvage yard for less tha $200. I might try to go that route to save some money. All in all, the dealership is great, but the truck is a lemon (didn't buy it from Frederick Nissan). More

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I am a thirty year customer of first Jenkins and now Frederick Nissan, I do not shop for cars anywhere else and the biggest reason is the service team who are always beyond helpful! Frederick Nissan, I do not shop for cars anywhere else and the biggest reason is the service team who are always beyond helpful! More

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