Doug Spivey | Page 2

The warranty repair on my 2021 GMC 2500 passenger's side auto step motor was fast. Thank you again James Wood service department. auto step motor was fast. Thank you again James Wood service department. More

by STEVENSTJOHN76 Verified Customer Verified Customer

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The GMC service department and team is excellent. They take the time to make sure your vehicle is at 100% road worthy. Also the customer service is on point. Thanks again for the guarantee manager Br They take the time to make sure your vehicle is at 100% road worthy. Also the customer service is on point. Thanks again for the guarantee manager Brandon. More

by STEVENSTJOHN76 Verified Customer Verified Customer

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There is simply no better service experience that with James Wood. Service manager, Doug Spivey, advisor Taylor Adams and assistant Franklin Wood are beyond professional, caring and always in touch. What James Wood. Service manager, Doug Spivey, advisor Taylor Adams and assistant Franklin Wood are beyond professional, caring and always in touch. What a pleasurable experience. Thanks to all. More

by bherwick Verified Customer Verified Customer

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I WOULD NOT RECOMMEND THIS DEALERSHIP. 9 MONTHS HAVING MY VEHICLE, THEY CALL AND SAY ITS READY. I GO TO PICK IT UP AND THE CHECK ENGINE LIGHT IS ON. THE COOLANT PUMP WAS OUT. THIS DEALERSH 9 MONTHS HAVING MY VEHICLE, THEY CALL AND SAY ITS READY. I GO TO PICK IT UP AND THE CHECK ENGINE LIGHT IS ON. THE COOLANT PUMP WAS OUT. THIS DEALERSHIP PUT AN OLD COOLANT PUMP ON A BRAND-NEW MOTOR. I PERSONALLY, WOULD HAVE CALLED THE CUSTOMER TO ASK IF THEY WANTED A NEW PUMP ON A NEW MOTOR. IT WAS A NIGHTMARE. ZERO FOLLOW UP CALLS, THE SERVICE TECH WOULD NOT RETURN CALLS OR ANSWER THE PHONE. ONCE I FINALLY GOT UPSET THE SERVICE MANAGER STEPPED UP (DOUG) THANK YOU.. More

by mikejames0 Verified Customer Verified Customer

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I recently had the pleasure of working with Jarrett Abel in the service department, and I can confidently say he is one of the most knowledgeable and professional advisors I have encountered in recent years in the service department, and I can confidently say he is one of the most knowledgeable and professional advisors I have encountered in recent years. From the moment I arrived for my scheduled appointment, Jarrett was ready to assist. He had a service loaner car waiting for me, anticipating my busy schedule for the day. Not only did he promptly confirm all of my vehicle’s mechanical issues, but he also double-checked my contact information to ensure everything was accurate before I left. Throughout the day, Jarrett kept me informed with clear and timely updates, making sure I knew when my vehicle would be ready. What impressed me the most was how Jarrett balanced communication and affordability. He was able to provide affordable repairs while ensuring everything was done quickly and efficiently. If you’re looking for excellent service, I highly recommend booking your next appointment with Jarrett Abel! More

by kenwmoore Verified Customer Verified Customer

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James Wood AutoPark is one the best dealerships around. The service department is awesome. Way to go guys thanks again. The service department is awesome. Way to go guys thanks again. More

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Rachel always does an absolutely fantastic job when I take my vehicles in for service! take my vehicles in for service! More

by drichey1965 Verified Customer Verified Customer

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Edwin and Doug were excellent at servicing my GMC on a Friday morning with very little wait time. Friday morning with very little wait time. More

by kenwmoore Verified Customer Verified Customer

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Customer waiting area is nice. However, Customer Service is very poor. When you schedule a Service for a specific item. Being told after arriving that the time is for the servic However, Customer Service is very poor. When you schedule a Service for a specific item. Being told after arriving that the time is for the service writer to log in your car and set up the mechanic to do the work. My appointment was for an item that takes less than one hour for completion. I was there 3 hours and left without taking advantage of your. "Free Carwash" because I had already been there 3 HOURS. Please rethink your procedures. MY TIME IS ALSO VALUABLE!!! More

by BCAYBEADS Verified Customer Verified Customer

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Very responsive to email and phone calls. Great followup and help in scheduling hotels for an out of town purchase. We would make the 1000 Mike drive again to purchase from this dealership Great followup and help in scheduling hotels for an out of town purchase. We would make the 1000 Mike drive again to purchase from this dealership and JT More

by sherwood.gwen Verified Customer Verified Customer

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