Douglas Curtis | Page 22

Amazing There isn’t a better dealership to deal with . Unbelievably clean . Exceptional and Courteous people . No pressure. No B. S. Just good old fashion eth There isn’t a better dealership to deal with . Unbelievably clean . Exceptional and Courteous people . No pressure. No B. S. Just good old fashion ethics . From the second you walk in , there’s simply a different feeling you get than from other dealers . I honestly think there won’t be anywhere else to get a car from . I may just be a life long customer from here on in .. More

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Carter is great!!! After lengthy research for the Explorer I wanted, Hempstead had it! Metallic with stone interior...fabulous! A phone call, by chance answered by Cart After lengthy research for the Explorer I wanted, Hempstead had it! Metallic with stone interior...fabulous! A phone call, by chance answered by Carter, led to a great experience to secure and lease my first car. Carter offered guidance, explained every step, great sense of humor, (I even offered to buy him "salad" for lunch), shared his personal life, and you just knew what a special man Carter is. The dealership personnel are all friendly and helpful. My husband and son have purchased many cars together and they agreed, this was the best experience ever! We live a hour away but would have no issue traveling to see Carter and dealership family again. Thank you, Carter! More

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Friendly, professional and organized Evan and Hempstead Lincoln was the best new car experience I ever had. He was extremely patient, and easy going. Highly recommend Evan! He carefull Evan and Hempstead Lincoln was the best new car experience I ever had. He was extremely patient, and easy going. Highly recommend Evan! He carefully explained all the car features to us. The dealership is top notch. More

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Angry customer Because I gave poor service review to corporate (which was well deserved) I was told when I arrived for my appointment which I made the week before, t Because I gave poor service review to corporate (which was well deserved) I was told when I arrived for my appointment which I made the week before, that they will not service my car. "They have enough customers so they don't need me." Disgraceful treatment of a customer, stay away! Manager Douglas Curtis didn't even know who I was and why I had complaints in the past. Very condescending and worst customer service treatment I've ever experienced. More

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Mike made this process as easy as possible Thank you Mike for your time and effort with both my daughters and my new car this past weekend. We are certainly happy customers. Thanks again! Thank you Mike for your time and effort with both my daughters and my new car this past weekend. We are certainly happy customers. Thanks again! More

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Karen Wulderlich and Suzanne Kingsley are terrific Karen Wunderlich (service) and Suzanne Kingsley (sales) are terrific! They are both very valuable workers. We lease a 2016 MKX and are looking for Karen Wunderlich (service) and Suzanne Kingsley (sales) are terrific! They are both very valuable workers. We lease a 2016 MKX and are looking forward to leasing our new 2019 Nautilus. More

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motor of convertible, service check up brake inspection They checked my convertible top motor and found it ok. my brakes were fine but added fluid. my car was serviced and i received a full report. They checked my convertible top motor and found it ok. my brakes were fine but added fluid. my car was serviced and i received a full report. More

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Car buying experience Just purchased a 2018 Edge from Hempstead Ford Lincoln from Doug Curtis and Tony Balsamo. My wife and myself stated looking four months ago and must Just purchased a 2018 Edge from Hempstead Ford Lincoln from Doug Curtis and Tony Balsamo. My wife and myself stated looking four months ago and must have went back to see Tony four times over the four months. Each time Tony was as nice as the last time. Because of his knowledge with the car and the friendly atmosphere their we knew this was the place to buy. Have had the Edge for three days now and am very please with the way it handles and the pickup with the ecoboost engine. I would recommend that anyone looking for a new car get an Edge from Tony and Doug. They also have a very good and reliable service department. More

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Making things right I leased my 2017 for Explorer in Oct of 2017 and I am very happy with the vehicle. if it wasn't for Doug Curtis and Karen Wunderlich I would never hav I leased my 2017 for Explorer in Oct of 2017 and I am very happy with the vehicle. if it wasn't for Doug Curtis and Karen Wunderlich I would never have wanted to go back to this dealership again. I hit a few road blocks with a few other employees with phone calls, call backs, follow ups with my paper work but, Doug Curtis was able to expedite what I needed once he knew about the situation. Thank you Doug for Making Things Right! When I dropped my vehicle off last Thursday to be repaired, I met Karen and I was reassured she would take care of everything and there would be different outcomes. So far she has kept her word and I am confident I will get my car back with out any more issues, and my future experiences will be more positive. Thank you Karen for Making Things Right!!!!!!!!!!!!!!!!!! I also want to thank Cathy who is on the meet and greet line of servie for always being so pleasant and helpful. More

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Return Visit There is a reason I returned to HLF....the service from the moment you talk to ANYONE and the clean accommodations. Emilia is sooo cheerful and the sa There is a reason I returned to HLF....the service from the moment you talk to ANYONE and the clean accommodations. Emilia is sooo cheerful and the salesperson I always dealt with, John Berto as well as John and Doug. They don’t pass you around but always ask if they can help. Recommend this dealership to everyone!!! Sue R More

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