Douglas Hawsey

One of the best auto purchases in my life. .. Doug was professional and helpful... If you're looking for a car, suv,whatever, get down to Regal, ask for Doug and you will experience a transacti .. Doug was professional and helpful... If you're looking for a car, suv,whatever, get down to Regal, ask for Doug and you will experience a transaction like no other!!! More

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Doug was amazing, paid attention to detail. He was very considerate and understanding when it came down to my needs as a buyer. Overall Regal in Lakeland was great, did ensured I walked out wit He was very considerate and understanding when it came down to my needs as a buyer. Overall Regal in Lakeland was great, did ensured I walked out with a new vehicle at the right price. More

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They were so nice and straight forward with the whole process. They made sure me and my family were comfortable the whole time. process. They made sure me and my family were comfortable the whole time. More

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The team made the process seamless and easy. I appreciated their determination to help me stick to my budget instead of trying to push me into something more expensive. I appreciated their determination to help me stick to my budget instead of trying to push me into something more expensive. More

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The whole process was very smooth. Everyone in the office was professional and ensured we had a great experience. I love my new car from Regal Everyone in the office was professional and ensured we had a great experience. I love my new car from Regal More

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The sales process was absolutely amazing but the service after I signed went down really quickly. From the car not being delivered when originally promised (it would have been ok if I would have been told after I signed went down really quickly. From the car not being delivered when originally promised (it would have been ok if I would have been told but nobody got in touch I had to make the call to find out) I also had to contact them for my registration and no reply so I went to the tag place had to pay for the paperwork only to receive the paperwork in the mail two days later. I again reached out cause I was only given one key I also asked about plastic floor mats and I was told they would give me a price (why should I haveI to pay for another key???? Every car I ever bought I was given two sets and my Accura dealer in New Jersey gave me the plastic floor mats no charge. Even after the conversation to this day I have not received a follow up call. Still don't have another key or floor mats. So I'm not a happy customer. More

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Doug was a phenomenal sales consultant to work with. I described what I was looking for and he looked at me, said “I think I know the perfect car for you!” Then he nailed it. I’d definitely buy again wi I described what I was looking for and he looked at me, said “I think I know the perfect car for you!” Then he nailed it. I’d definitely buy again with him. More

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Doug was very very thorough and helpful with finding the perfect car for my lifestyle perfect car for my lifestyle More

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There was a controversy about who our sales person was. Went to pick up the car and had to wait 5 hours while they fixed a door handle. Didn't offer a courtesy shuttle to transport me home. Went to pick up the car and had to wait 5 hours while they fixed a door handle. Didn't offer a courtesy shuttle to transport me home. More

by memebella07 Verified Customer Verified Customer

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The whole process was seamless. No pressure sales. My car was pulled up front when I arrived and ready for me to test drive. No issues with the vehicle. The finance manager was awes No pressure sales. My car was pulled up front when I arrived and ready for me to test drive. No issues with the vehicle. The finance manager was awesome and gave me all of the coverage I need. I left feeling informed and confident about my purchase. More

by lsbklyn12 Verified Customer Verified Customer

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