Douglas Hawsey

The whole process was very smooth. Everyone in the office was professional and ensured we had a great experience. I love my new car from Regal Everyone in the office was professional and ensured we had a great experience. I love my new car from Regal More

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The sales process was absolutely amazing but the service after I signed went down really quickly. From the car not being delivered when originally promised (it would have been ok if I would have been told after I signed went down really quickly. From the car not being delivered when originally promised (it would have been ok if I would have been told but nobody got in touch I had to make the call to find out) I also had to contact them for my registration and no reply so I went to the tag place had to pay for the paperwork only to receive the paperwork in the mail two days later. I again reached out cause I was only given one key I also asked about plastic floor mats and I was told they would give me a price (why should I haveI to pay for another key???? Every car I ever bought I was given two sets and my Accura dealer in New Jersey gave me the plastic floor mats no charge. Even after the conversation to this day I have not received a follow up call. Still don't have another key or floor mats. So I'm not a happy customer. More

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Doug was a phenomenal sales consultant to work with. I described what I was looking for and he looked at me, said “I think I know the perfect car for you!” Then he nailed it. I’d definitely buy again wi I described what I was looking for and he looked at me, said “I think I know the perfect car for you!” Then he nailed it. I’d definitely buy again with him. More

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Doug was very very thorough and helpful with finding the perfect car for my lifestyle perfect car for my lifestyle More

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There was a controversy about who our sales person was. Went to pick up the car and had to wait 5 hours while they fixed a door handle. Didn't offer a courtesy shuttle to transport me home. Went to pick up the car and had to wait 5 hours while they fixed a door handle. Didn't offer a courtesy shuttle to transport me home. More

by memebella07 Verified Customer Verified Customer

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The whole process was seamless. No pressure sales. My car was pulled up front when I arrived and ready for me to test drive. No issues with the vehicle. The finance manager was awes No pressure sales. My car was pulled up front when I arrived and ready for me to test drive. No issues with the vehicle. The finance manager was awesome and gave me all of the coverage I need. I left feeling informed and confident about my purchase. More

by lsbklyn12 Verified Customer Verified Customer

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Found a good quality vehicle at the price range I was looking for. Quick responses and direct professional answers from Douglas and Justice and the rest of the staff. I had been in contact with multipl looking for. Quick responses and direct professional answers from Douglas and Justice and the rest of the staff. I had been in contact with multiple dealerships looking for a small SUV. Regal Lakeland was the only car dealership that gave my wife and I an accurate quote. They were the only location that responded with an offer out of 8 other dealerships. Great job guys, wish you all the best, hopefully you have the next car I need in the future, I will definitely be checking your dealership first. More

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The dealership and Doug with sales as well as Mike with accounting made it particularly easy and smooth sailing to purchase two new vehicles! accounting made it particularly easy and smooth sailing to purchase two new vehicles! More

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Douglas made my car-buying experience easy and stress-free from start to finish. He took the time to really listen to what I wanted and stayed within the budget I needed. At no point did he try to stress-free from start to finish. He took the time to really listen to what I wanted and stayed within the budget I needed. At no point did he try to pressure me into buying extras or something I didn’t want. He was honest, patient, and genuinely cared about making sure I was happy with my purchase. What really stood out was his dedication—he stayed way past closing time to make sure everything was completed and that I was completely satisfied before I left. Even after the sale, his follow-up was outstanding and showed that he truly cares about his customers. If you’re looking for a trustworthy, patient, and honest car salesman who puts his customers first, I highly recommend Douglas for your next car purchase! Thank you Douglas! Amanda Pierce More

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The salesman Doug and finance guy Mike were fantastic to work with. Would definitely recommend. work with. Would definitely recommend. More

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