Douglas Hawsey

There was a controversy about who our sales person was. Went to pick up the car and had to wait 5 hours while they fixed a door handle. Didn't offer a courtesy shuttle to transport me home. Went to pick up the car and had to wait 5 hours while they fixed a door handle. Didn't offer a courtesy shuttle to transport me home. More

by memebella07 Verified Customer Verified Customer

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The whole process was seamless. No pressure sales. My car was pulled up front when I arrived and ready for me to test drive. No issues with the vehicle. The finance manager was awes No pressure sales. My car was pulled up front when I arrived and ready for me to test drive. No issues with the vehicle. The finance manager was awesome and gave me all of the coverage I need. I left feeling informed and confident about my purchase. More

by lsbklyn12 Verified Customer Verified Customer

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Found a good quality vehicle at the price range I was looking for. Quick responses and direct professional answers from Douglas and Justice and the rest of the staff. I had been in contact with multipl looking for. Quick responses and direct professional answers from Douglas and Justice and the rest of the staff. I had been in contact with multiple dealerships looking for a small SUV. Regal Lakeland was the only car dealership that gave my wife and I an accurate quote. They were the only location that responded with an offer out of 8 other dealerships. Great job guys, wish you all the best, hopefully you have the next car I need in the future, I will definitely be checking your dealership first. More

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The dealership and Doug with sales as well as Mike with accounting made it particularly easy and smooth sailing to purchase two new vehicles! accounting made it particularly easy and smooth sailing to purchase two new vehicles! More

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Douglas made my car-buying experience easy and stress-free from start to finish. He took the time to really listen to what I wanted and stayed within the budget I needed. At no point did he try to stress-free from start to finish. He took the time to really listen to what I wanted and stayed within the budget I needed. At no point did he try to pressure me into buying extras or something I didn’t want. He was honest, patient, and genuinely cared about making sure I was happy with my purchase. What really stood out was his dedication—he stayed way past closing time to make sure everything was completed and that I was completely satisfied before I left. Even after the sale, his follow-up was outstanding and showed that he truly cares about his customers. If you’re looking for a trustworthy, patient, and honest car salesman who puts his customers first, I highly recommend Douglas for your next car purchase! Thank you Douglas! Amanda Pierce More

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The salesman Doug and finance guy Mike were fantastic to work with. Would definitely recommend. work with. Would definitely recommend. More

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Doug was amazing! Transaction was fast and amazing, and super polite! Was great working with him, definitely surpassed my needs thank you! Transaction was fast and amazing, and super polite! Was great working with him, definitely surpassed my needs thank you! More

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It was nice working with Doug. .Made the process super easy and simple.. I have no complaints. .Made the process super easy and simple.. I have no complaints. More

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Very great and wonderful staff. Worked with my situation! Only complaint is the price online was different than what it was in person. Worked with my situation! Only complaint is the price online was different than what it was in person. More

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Working with this dealer is like pulling teeth. I reached out on multiple occasions, inquiring about a car that had not even arrived on their lot yet. Multiple times I was passed off to someone els I reached out on multiple occasions, inquiring about a car that had not even arrived on their lot yet. Multiple times I was passed off to someone else who will “call you later” but never did. Given no ETA when the car would arrive or anything. I even offered to put up a deposit to hold the car. They sold the car right out from under me. More

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