Justus Hayes

Purchased a used vehicle from the pre-owned lot in June; the sales person made it sound like a warranty was included in the purchase price when in reality it was being added on without my knowledge. This the sales person made it sound like a warranty was included in the purchase price when in reality it was being added on without my knowledge. This only became clear when my financing account was open and amounted to over $2,000 more than the agreed upon purchase price. It is now september; for the past 3 months I've been reaching out to regal trying to get this warranty canceled. I was advised that it was canceled and I just needed to wait a couple of billing cycles for the warranty amount to be removed, and no further action was required on my part. Fed up I called back yet again, demanding that the warranty be canceled and my financing amount be adjusted, only NOW am I told that I need to fill out a form AND wait 2-3 billing cycles YET AGAIN. I would never by a vehicle here again and urge anyone reading this to avoid this dealership. More

Print

They worked with me even with my bad credit. They didn’t stop until they helped me get approved to be able to bring home the truck of my dreams. They didn’t stop until they helped me get approved to be able to bring home the truck of my dreams. More

Print

Everyone was very nice and personable! Service was fast! I was able to be in and out both times in a reasonable time! Service was fast! I was able to be in and out both times in a reasonable time! More

by lemmeleann1622 Verified Customer Verified Customer

Print

The whole process was very smooth. Everyone in the office was professional and ensured we had a great experience. I love my new car from Regal Everyone in the office was professional and ensured we had a great experience. I love my new car from Regal More

Print

Very patient, I wish they would have listed the actual price of the car fee's and all. What started as a 6k car turned into an 8k car. Which is fine all things considered, just a minor annoyance. price of the car fee's and all. What started as a 6k car turned into an 8k car. Which is fine all things considered, just a minor annoyance. More

Print

Doug was a phenomenal sales consultant to work with. I described what I was looking for and he looked at me, said “I think I know the perfect car for you!” Then he nailed it. I’d definitely buy again wi I described what I was looking for and he looked at me, said “I think I know the perfect car for you!” Then he nailed it. I’d definitely buy again with him. More

Print

Doug was very very thorough and helpful with finding the perfect car for my lifestyle perfect car for my lifestyle More

Print

Jordan and Justus provided a great experience. They were knowledgeable, helpful, and took the time to answer all of my questions about my new car. I truly appreciated their professionalism and wou They were knowledgeable, helpful, and took the time to answer all of my questions about my new car. I truly appreciated their professionalism and would gladly recommend them to my friends and family. More

Print

Found a good quality vehicle at the price range I was looking for. Quick responses and direct professional answers from Douglas and Justice and the rest of the staff. I had been in contact with multipl looking for. Quick responses and direct professional answers from Douglas and Justice and the rest of the staff. I had been in contact with multiple dealerships looking for a small SUV. Regal Lakeland was the only car dealership that gave my wife and I an accurate quote. They were the only location that responded with an offer out of 8 other dealerships. Great job guys, wish you all the best, hopefully you have the next car I need in the future, I will definitely be checking your dealership first. More

Print

Gio was very professional and helpful. Thank you very much. Justus was very helpful. Thank you very much. Many thanks to the Regal team overall. A very great, helpful and professional Thank you very much. Justus was very helpful. Thank you very much. Many thanks to the Regal team overall. A very great, helpful and professional people. More

by kadianpryce Verified Customer Verified Customer

Print