Douglas Thompson

Good service; great to work with Doug Thompson; did what they said they would do they said they would do More

by Danny Verified Customer Verified Customer

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Best service on my vehicle that have ever experienced. Best service advisors to get your vehicle ready to be worked on. Best service advisors to get your vehicle ready to be worked on. More

by ralphv44 Verified Customer Verified Customer

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Best dealer in Alvin Texas, very professional and customer friendly. Thank you fast service yes customer friendly. Thank you fast service yes More

by CHRISTMAN0 Verified Customer Verified Customer

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Very pleased with Ron Carter service Any concern I’ve had with my vehicle been easily taken of. had with my vehicle been easily taken of. More

by silverspottedcat Verified Customer Verified Customer

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Very professional. Work was done as promised and truck was returned as promised. Made sure work would be covered by warranty before I left the truck. Work was done as promised and truck was returned as promised. Made sure work would be covered by warranty before I left the truck. More

by mlisti Verified Customer Verified Customer

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Steve is great to work with. He has taken care of all my needs sense I bought my car from him. The services you all did to get the recall fixed was done. This way I don’t have t He has taken care of all my needs sense I bought my car from him. The services you all did to get the recall fixed was done. This way I don’t have to worry when my grandsons are in my car. More

by sharonrollins07 Verified Customer Verified Customer

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Great customer service and it started with a phone call and ended with 2 satisfied customers. You have a professional team that customers dream of. Thank you all, and ended with 2 satisfied customers. You have a professional team that customers dream of. Thank you all, More

by rdcarr84 Verified Customer Verified Customer

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Got us in fast, did not take long , had to repair a catalyic converter! Got it back early on the 3rd day! Thank you Ron Carter catalyic converter! Got it back early on the 3rd day! Thank you Ron Carter More

by JOYFUL4 Verified Customer Verified Customer

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I used to be so happy with Ron Carter service and bought my car a couple years ago, refer people and was thinking to get my next car there, but service is declining and deteriorating. I WOULD NOT GIVE ANY my car a couple years ago, refer people and was thinking to get my next car there, but service is declining and deteriorating. I WOULD NOT GIVE ANY STARS to Douglas. This is my second service with him. I was not impress the 1st nor less this lass time. Horrible communication, dishonest, unprofessional, disrespectful in many ways but specially of my time and could care less for your safety of the customer and my family. Why to go back there after being a customer for 8 years, when you have such a bad experience in customer service. No enough he tried blaming others for his mistakes and unprofessional behavior. However he had an opportunity to at least speak with me and apologizeand try to help me. NO, HE HAD LEFT and dump the problem he created on others. DID NOT communicate to his coworkers of the situation. So why to keep waisting my time with acompany with a very unprofessional employee. I can go on an on, on my previous experience before the Incident too, but I gave the service guy the opportunity and benefit of the doubt. About his futere service. So I came back and not a surprise but more disappointed experience. I should have stayed where I was.doing my state inspection fixing my breaks. It would had been cheaper in less time, not risking my safety and my kids, customer service was way better if you compare. I would have not dealt with such an unprofessional careless person He was wrong in many ways and the minimum he could done was just to apologize, called and informed me that he was not interested in fixing my car, I had to be calling and checking on it. No apologies, when I said what can you do at the moment he said we would talk as soon as I can I hurry because he said he would be there. I paid and uber to pick up my car and his face was nowhere to be found. When i could had gone to pick ny car earlierin the shuttle, he just had to say i do not have time ir want to service your car. Pass it to another person. But he was good at tried to blame everyone before admitting he was the problem since he said let me check on your car i will call u back . I even had a diagnosis and he just re read it. What in the world. I took it to you with the isssue. One more time. I knew what i went to fix. I am waisting my time. As usual this will maybe get read, if i am lucky spoke about it and disregard...... I gave him the opportunity for him to be heard but he just hid. More

by haydeetrevion Verified Customer Verified Customer

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Doug is the best! I’ll never take my car anywhere else than Ron Carter Ford. I’ll never take my car anywhere else than Ron Carter Ford. More

by Cristy C Verified Customer Verified Customer

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