Drew Bethel | Page 3

Good experience Drew was very professional and polite. He explained every thing very well. My only observation is that after I was told that the car would be ready Drew was very professional and polite. He explained every thing very well. My only observation is that after I was told that the car would be ready around midday, I have to call by 5pm because I didn't receive any call during the day. But other than the drop-off and pick-up was very easy. More

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Service My windshield wiper stopped working, I stopped by the day before I was scheduled to begin 33 days of radiation therapy. I explained the situation an My windshield wiper stopped working, I stopped by the day before I was scheduled to begin 33 days of radiation therapy. I explained the situation and the service advisor took the car back for an assessment of the issue. The shop was busy, however, it came back to corrected. I really appreciated The young man’s compassion. More

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Avoid if you can. Anywhere else is better than this place. After my experience today, I will never come back. I had a corroded battery cable that needed to be replaced. Anywhere else is better than this place. After my experience today, I will never come back. I had a corroded battery cable that needed to be replaced. I was prepared to spend quite a bit due to the fact that Ford engineers made the asinine decision to make it that you could not replace individual terminals on the cable. That was fine. Background info: 2014 with 21k miles. The average cost of a battery cable replacement should be around $300... maybe $350. I ended up paying a lot more than that. Labor costs are absolutely ridiculous but what is even more ridiculous is that parts are listed cheaper on the Russell and Smith Ford Parts page and they will not honor those prices. Trust me. I tried and even showed the "service advisor" who said Parts would not budge on the cost. Service advisor said he made up the difference on the cost of the part from subtracting from the cost of labor. If that was the case, labor would have been astronomial. The part that I had replaced DLZ3-14300-D is listed as $146.29 but I was charged $267. Here is the real kicker, the MSRP List Price on their own website is $237.49 before their discount. They also recommended I buy a battery, which I do need. They quoted it as $150. Again, more expensive than their parts website. A BXT-65-750, 750 amp battery, is $116.44 on their website. I refused the battery and will purchase elsewhere. Check it out for yourselves. Type Russell Smith Ford Parts in google and look it up for yourselves. Russell & Smith Ford hosed me and will most likely hose you too. Learn from my mistake. Go anywhere else but here. I would hope to receive the difference in cost in parts and a reasonable rate on labor but that will probably not happen. I regret even buying my truck from this dealership four years ago. More

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F150 maintenance Drew was friendly and professional. He called when he said he would and everything was ready when I picked up my truck. Thank you! - Annette Drew was friendly and professional. He called when he said he would and everything was ready when I picked up my truck. Thank you! - Annette More

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Defective Ford Escape - Not Repaied after 3 Appointments I purchased a new 2017 Ford Escape from Russell & Smith Ford. The driver's side passenger door has never operated properly. The lip of the internal I purchased a new 2017 Ford Escape from Russell & Smith Ford. The driver's side passenger door has never operated properly. The lip of the internal panel catches on the door frame and rips the panel off of the door when it is opened. I have taken the car into the dealership 3 times for this. The panel has been re-attached three times and each time the problem as re-occurred. They now tell me that the car must go into the body shop for at least a couple of days. I work in Clear Lake - 40 minutes away form the dealership. I asked about the cost and if they would provide a rental vehicle. The service manager advised me to call Ford Motor Company direct to get this approved. It seems as if, given the problem and history, this should have been the responsibility of Russell & Smith. More

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Interior issues They quickly pinpointed the problem and resolved it I will definitely continue to take my vehicle to them.. They kept me updated on the status of m They quickly pinpointed the problem and resolved it I will definitely continue to take my vehicle to them.. They kept me updated on the status of my vehicle. More

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Overall Good Service I bought my Explorer from Russell and Smith, and have been taking it back to the R&S Service Center since that time. It was very expensive this visit, I bought my Explorer from Russell and Smith, and have been taking it back to the R&S Service Center since that time. It was very expensive this visit, but Drew was very nice, did what he good to get me a lower cost rental car, and found a coupon to use toward my total bill. My only concern was the lack of communication on the status of my car. I was told it would be done Monday, but never heard anything. I called and left a message around 5:00 pm, that day, but no follow up. Also some items that were to be fixed are still a problem (i.e. windshield wiper still not cleaning well, car still says "shift to park" when it's turned off and in park. When you spend almost $3,000, it should be good as new. I will still bring my car back to R&S in the future, as everyone is very nice, but will be more vigilant on checking on work done to my car. More

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No complaints Drew was awesome!! He handled my issues with my car and a great sense of humor💜 The shuttle driver was a sweetheart. Thank You guys Drew was awesome!! He handled my issues with my car and a great sense of humor💜 The shuttle driver was a sweetheart. Thank You guys More

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Eric was excellent The guys are great. Very professional. I will continue to have my car maintained there. Thanks to Eric for getting me in and out quickly. The guys are great. Very professional. I will continue to have my car maintained there. Thanks to Eric for getting me in and out quickly. More

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Awesome! I am so glad that I brought my car here! I was having trouble with Big Star Ford so I decided to take my car elsewhere. The reviews on this place help I am so glad that I brought my car here! I was having trouble with Big Star Ford so I decided to take my car elsewhere. The reviews on this place helped me decide to take my car here. The service was great. I was kept up to date on what was going on with my car. I will be back with any future issues with my car and when I ready to purchase a new one. More

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