Drew Calvert

Thank you for your response. However, I respectfully disagree with several points. First, Ford of Spring Hill did not secure the 47% adjustment on my behalf. I personally spen However, I respectfully disagree with several points. First, Ford of Spring Hill did not secure the 47% adjustment on my behalf. I personally spent months communicating with Hankook, gathering records, following up repeatedly, and speaking directly with Hankook’s warranty department. The original offer was lower, and I was the one who pushed the matter further and obtained the 47% adjustment. Second, my concern was never asking Ford of Spring Hill to submit a false or improper warranty claim. My concern was that the dealership never clearly diagnosed or documented why all four original tires on a 2024 Ford F-150 Lariat PowerBoost wore out prematurely at approximately 27,000 miles. I repeatedly asked for an explanation. I never received a clear one. If there was no warrantable vehicle defect, then I should have been provided a clear written explanation of what was inspected, what was ruled out, and what caused the abnormal tire wear. Instead, I was left with vague answers and no meaningful documentation. Third, the issue of tire rotations is important. My vehicle was serviced by Ford dealerships, and I trusted Ford to properly maintain the truck. It now appears the tires were not always rotated as represented or required, which in my opinion contributed to the premature wear. That is a service issue, not just a tire manufacturer issue. Fourth, I was told by Claude “Sparky” that the replacement tires would be mounted and balanced at no charge. After weeks of emails, phone calls, and waiting, that promise was later withdrawn and described as a “one-time offer.” That is exactly why I advised future customers to get every promise in writing. Finally, my frustration is also with management. I called the General Manager’s office several times and left messages requesting a return call. I never received the courtesy of a phone call back. After months of frustration, I received only a cold email. This was not simply about tires. It was about communication, accountability, proper documentation, and standing behind a customer. I do not believe Ford of Spring Hill handled this matter in good faith from the customer’s perspective, and I stand by my review. More

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Very friendly good people to deal with. Todd is the great, airways friendly and accommodating to your needs. Todd is the great, airways friendly and accommodating to your needs. More

by laigotti Verified Customer Verified Customer

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People were very nice. sara was my service advisor.very pleasant to work with.keeped me informed at all times.mabager drew very respectful.had to order new dash as mine maki sara was my service advisor.very pleasant to work with.keeped me informed at all times.mabager drew very respectful.had to order new dash as mine making noise both sides. More

by BSTREETER1352 Verified Customer Verified Customer

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I wish I was told that it would 4-5 hours to reset navigation system. other than great navigation system. other than great More

by STEVE.EGELHOFF Verified Customer Verified Customer

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Called Saturday morning first thing for my work van for an oil change Sparky answered the phone was able to get my truck right in when I called back to get my F250 he also was able to get me in and get it an oil change Sparky answered the phone was able to get my truck right in when I called back to get my F250 he also was able to get me in and get it completed all on Saturday Awesome quick service really appreciate getting my work van completed so my crew can be on the road on Monday. More

by MIKE@TRICOUNTYLOCK.NET Verified Customer Verified Customer

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Prompt service, friendly staff, honest evaluations of needed repairs. A very positive experience. Will continue to use them. needed repairs. A very positive experience. Will continue to use them. More

by fastnan Verified Customer Verified Customer

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Clean and helpful. Car runs great. The detail service did a fantastic job. Thank you Car runs great. The detail service did a fantastic job. Thank you More

by MCCARTHYKARL Verified Customer Verified Customer

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Great service, great communication, highly recommend coming here for service needs. They did a great job. coming here for service needs. They did a great job. More

by fleet5 Verified Customer Verified Customer

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Professional and efficient and polite. Excellent service close to home. I plan on buying my next car at this dealership. Excellent service close to home. I plan on buying my next car at this dealership. More

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Drew, our service advisor was amazing. Highly recommend this dealership. Their Service department is great Highly recommend this dealership. Their Service department is great More

by JSDISCUS Verified Customer Verified Customer

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