Dave Donovan

Thank you for your response. However, I respectfully disagree with several points. First, Ford of Spring Hill did not secure the 47% adjustment on my behalf. I personally spen However, I respectfully disagree with several points. First, Ford of Spring Hill did not secure the 47% adjustment on my behalf. I personally spent months communicating with Hankook, gathering records, following up repeatedly, and speaking directly with Hankook’s warranty department. The original offer was lower, and I was the one who pushed the matter further and obtained the 47% adjustment. Second, my concern was never asking Ford of Spring Hill to submit a false or improper warranty claim. My concern was that the dealership never clearly diagnosed or documented why all four original tires on a 2024 Ford F-150 Lariat PowerBoost wore out prematurely at approximately 27,000 miles. I repeatedly asked for an explanation. I never received a clear one. If there was no warrantable vehicle defect, then I should have been provided a clear written explanation of what was inspected, what was ruled out, and what caused the abnormal tire wear. Instead, I was left with vague answers and no meaningful documentation. Third, the issue of tire rotations is important. My vehicle was serviced by Ford dealerships, and I trusted Ford to properly maintain the truck. It now appears the tires were not always rotated as represented or required, which in my opinion contributed to the premature wear. That is a service issue, not just a tire manufacturer issue. Fourth, I was told by Claude “Sparky” that the replacement tires would be mounted and balanced at no charge. After weeks of emails, phone calls, and waiting, that promise was later withdrawn and described as a “one-time offer.” That is exactly why I advised future customers to get every promise in writing. Finally, my frustration is also with management. I called the General Manager’s office several times and left messages requesting a return call. I never received the courtesy of a phone call back. After months of frustration, I received only a cold email. This was not simply about tires. It was about communication, accountability, proper documentation, and standing behind a customer. I do not believe Ford of Spring Hill handled this matter in good faith from the customer’s perspective, and I stand by my review. More

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Bought many vehicle from Spring Hill Ford. They always go that extra mile, thank you. They always go that extra mile, thank you. More

by Bill10 Verified Customer Verified Customer

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I have done business with this dealership since 92 and remain loyal to date. They’ve always been good professional and make you feel like family. remain loyal to date. They’ve always been good professional and make you feel like family. More

by WEIKELELECTRIC Verified Customer Verified Customer

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People were very nice. sara was my service advisor.very pleasant to work with.keeped me informed at all times.mabager drew very respectful.had to order new dash as mine maki sara was my service advisor.very pleasant to work with.keeped me informed at all times.mabager drew very respectful.had to order new dash as mine making noise both sides. More

by BSTREETER1352 Verified Customer Verified Customer

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Great experience! Larry made my Ford purchase easy, honest, and stress-free. Highly recommend him! 🚗👏 Larry made my Ford purchase easy, honest, and stress-free. Highly recommend him! 🚗👏 More

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very pleasant car-buying experience! Tim was kind, patient, knowledgeable and helpful. I would definitely buy another car from him and recommend him to others! Tim was kind, patient, knowledgeable and helpful. I would definitely buy another car from him and recommend him to others! More

by JMDEKLE Verified Customer Verified Customer

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Sales and Finance department are top notch! ! Ask for Mark Dumovich when you go!! You won't regret it!! ! Ask for Mark Dumovich when you go!! You won't regret it!! More

by Lysa Verified Customer Verified Customer

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Sandy in the sales department was wonderful. She was constantly trying to make sure all our needs were met. Financially as well as the options on our new ford was met. I am not the easiest pe She was constantly trying to make sure all our needs were met. Financially as well as the options on our new ford was met. I am not the easiest person to deal with, and she went above and beyond our expectations. Dave in finance was also extremely helpful and kind. He also did everything he could to make sure we were happy and was very understanding. Dave and sandy both made our experience quite pleasant. More

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The sales rep was professional, friendly and very helpful. Everything was explained in detail. The same was true for the business office. Choices were explained fully which made decision-making easy. helpful. Everything was explained in detail. The same was true for the business office. Choices were explained fully which made decision-making easy. More

by ANN62750 Verified Customer Verified Customer

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The whole process from start to finish was prefect 5/5 stars zero stress. Troy knowledgeable kind and not pushy. The finance manager we worked with also fantastic no stress gave us great warranties that stars zero stress. Troy knowledgeable kind and not pushy. The finance manager we worked with also fantastic no stress gave us great warranties that we couldn’t resist. Again I will stress zero pushing from both men! That is a lot for me I like a smooth easy going transaction. We appreciate you getting us into our 2025 explorer st she’s a dream and we will let everyone know where we went to get this car. Your reviews do not lie keep up the great work! More

by chamar Verified Customer Verified Customer

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