Drew Hoth | Page 11

This dealership used to be one of the top in the Houston area. Atleast until about 2016 or so, when there was a change in management and employees. Since then they have became a typical every day dealership area. Atleast until about 2016 or so, when there was a change in management and employees. Since then they have became a typical every day dealership with playing with numbers and shoving $4000 dealer xx addons to vehicles. Just like all the others. I have been dealing with Classic for a long time and have bought several vehicles. My 2023 Colorado has been in service as I write this, for a month now and I have yet to receive any updates. Nothing major. Just some minor issues and one moderate issue with the frontal collision system. No drivability issues. No check engine light. So I have been trying to get a state inspection done, which expired end of February. After 3 times asking I was told that it would be better to wait after all the work was completed so there wasn't any check engine lights on. Wel like I said, there weren't any when I brought it in. So now that the inspect has not been done, I will not be able to get my sticker from the local grocery store because they only have the previous month for so long. So now I will have to take off work to drive a hour to the county court house to get it. Thanks Classic NOT SO ELITE Chevrolet. You should remove Elite from your name anyways. Because you are far from being "Elite". And you dealers always expect a 5 star review even if you don't earn it. And I do know that service advisors get docked pay for poor reviews. I try to give a honest review and I am not going to lie just to make you feel better at the end of the day. Hopefully I will get my truck back soon, because a month is way to long for little things. But I was trying to see how service going to be for future services on all of my vehicles. And I live almost a hour away, but am will to drive that far for good sales and service. Which you have so far failed at both. There is to much detail to all of this to type all of it out. I just want people to know how I have been treated at Classic "Elite" Chevrolet so far. Just an update from this review initial date. I finally got my truck back with almost all things supposedly fixed. Well they weren't. I had to return days later to have my emissions inspection recheck. And a steering issue that was to me a safety concern, which was caused by a steering shaft replacement. But both of those were taken care of while I waited. So that's good. But I do have to drop it off again to give them a second chance to fix the issues that were supposedly fixed the first time. To be continued. More

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Marvin was able to give me a great deal. He was very professional and helpful. Marvin always communicated throughout the whole process. We purchased 3 cars from marvin He was very professional and helpful. Marvin always communicated throughout the whole process. We purchased 3 cars from marvin More

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Communication was very poor . One of the lady that had book my service for that day say the parts department has the part in hand so I bring in for service and it took all day wit One of the lady that had book my service for that day say the parts department has the part in hand so I bring in for service and it took all day with out any communication from the The service advisor that they had to get apart from Dallas was not very happy about that More

by turtletran75 Verified Customer Verified Customer

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Austin Rizzo the sales person was good to work with on what we were looking for to purchase. The first Equinox that we were to purchase was not removed from stock and was sold. Austin found one the next d what we were looking for to purchase. The first Equinox that we were to purchase was not removed from stock and was sold. Austin found one the next day and it worked out because it was more of what we wanted. We brought the car back to clean white spot all over the engine compartment and fix loose trim on the inside roof control center. They did good job of taking care of the issues but left 3 scratches on the black grill at the top. More

by jerry byerly Verified Customer Verified Customer

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I was happy with the service on my Truck. Thanks to my advisor he did a great job with me. My truck is working great now. Thanks to my advisor he did a great job with me. My truck is working great now. More

by Jose Bautista Verified Customer Verified Customer

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Fast, friendly, and efficient service. I was able to make a same-day appointment, get my car serviced, and get back to enjoying my day. My oil change took less than 45 minutes, and the cus I was able to make a same-day appointment, get my car serviced, and get back to enjoying my day. My oil change took less than 45 minutes, and the customer service was great. I will be back! More

by DeeDee Verified Customer Verified Customer

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Miguel did a great job go see himhe Will tak care of allá yout car need yout car need More

by juliococampo1612 Verified Customer Verified Customer

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This dealership has the worst service at their vehicle service department. They did not take the same extended service plan that their other dealership on Hwy 6 excepted without question. Classic Chevy in service department. They did not take the same extended service plan that their other dealership on Hwy 6 excepted without question. Classic Chevy in Sugar Land caused me to pay $195 out of pocket for something that their sister dealership took prior. I will never be back to Classc Chevy in Sugar Land and I wi make sure I tell anyone I know never to go to that dealership More

by brandreabond Verified Customer Verified Customer

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Chris Hogan is always great and it is always happy to help with everything. He has always helped me. help with everything. He has always helped me. More

by Spiller Verified Customer Verified Customer

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I love this dealership. Always take my vehicles there and have bought two vehicles from there. But in this last go round where I brought in my Tahoe there were several codes Always take my vehicles there and have bought two vehicles from there. But in this last go round where I brought in my Tahoe there were several codes that came up with one being a misfire. Vehicle was with them for almost 2 weeks and was told I just needed a new battery. Got a battery and 2 months later, the misfire code is coming back up. Not to mention I had to pay them over $400 for getting a loaner vehicle which I have never had to do so that was unexpected and ended up paying $700 total. Definitely not happy. More

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