Awesome job!
Service was so easy. and fast. Everything was top notch, from service drive, the advisor and the shuttle driver.
Service was so easy. and fast. Everything was top notch, from service drive, the advisor and the shuttle driver.
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by curtl0
Verified Customer
Verified Customer
Service Price Transparency
Sep 05, 2023 -
Classic Chevrolet Sugar Land responded
Your wonderful feedback and rating mean a lot to us. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
It took two hours to get a my oil changed done and the
car wash area was broken. The waiting area was full and I do mean no seats available. I had a scheduled appointment. If it wasn’t free I would never
car wash area was broken. The waiting area was full and I do mean no seats available. I had a scheduled appointment. If it wasn’t free I would never use this location.
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by grandytina
Verified Customer
Verified Customer
Service Price Transparency
Sep 04, 2023 -
Classic Chevrolet Sugar Land responded
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (281) 491-9000 to discuss your concerns, as your satisfaction is of utmost importance to us.
I had issues making the appointment online.
After finally getting it done I didn’t hear anything back until the day of the appointment. When I arrived they had the appointment on the books and
After finally getting it done I didn’t hear anything back until the day of the appointment. When I arrived they had the appointment on the books and it went fine.
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by jmartin5042
Verified Customer
Verified Customer
Service Price Transparency
Sep 03, 2023 -
Classic Chevrolet Sugar Land responded
Martin, we always want to hear back from our clients and we're glad you had such a positive experience with us! We are very happy to have provided you with such a positive experience! Your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please give us a call at (281) 491-9000 so we can discuss your experience further. We look forward to hearing from you.
Service and Service Manager was good.
Service time waiting was minimal. Overall good job with everything.
Service time waiting was minimal. Overall good job with everything.
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by kenneth.kovar
Verified Customer
Verified Customer
Service Price Transparency
Sep 03, 2023 -
Classic Chevrolet Sugar Land responded
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Had truck for 2 weeks, work not completed as stated, poor
service. .bringing truck back.
service. .bringing truck back.
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by jeanina perez
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Adela Serrata
, Erik lazo we always work with is kind and professional, shop ppl not doing their job.
Aug 31, 2023 -
Classic Chevrolet Sugar Land responded
Jeanina, we regret to hear that you had this experience with us. Please reach out to us at (281) 491-9000 when you can so we can address this situation directly. Thank you and have a great day.
I was referred here by my friend who just recently had an
incident with be charged for something to be fixed that didn’t need fixing. She went to Davis Chevrolet with me because that’s where I was getting my
incident with be charged for something to be fixed that didn’t need fixing. She went to Davis Chevrolet with me because that’s where I was getting my oil change. She saw how much they charged and said I should come to Classic, their price is cheaper but it was a further drive for me. I gave it a try. It was cheaper and they even washed my car! When I got ready to get in my car, I had to let my seat back to my position. The seat was making a noise that it wasn’t before. I didn’t say anything because I figured it would go away. It didn’t. I kept coming because of price and my friend. The last time I was there,I thought Mike Jones was a good advisor. Even gave him a good rating on the text and said give him a raise! I see now, he just tells you anything. Costed my friend $1,300 extra for nothing. I know Mike has no control over what goes on in service area which is my problem. 1st my seat. The last visit, I have different size lugs on my back wheel and they broke my windshield wiper fluid reservoir cap. Just threw back in there. I don’t bother that cap because I don’t need to. Classic fills it up. Before that, Davis. I left message via text and voicemail @346-616-9188, a number associated with Classic but no response.
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by RL.smith50
Service Price Transparency
Great customer service!
Always friendly and helpful. Online appointment setting is very convenient as well.
Always friendly and helpful. Online appointment setting is very convenient as well.
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by dencan.phr
Verified Customer
Verified Customer
Service Price Transparency
Aug 31, 2023 -
Classic Chevrolet Sugar Land responded
Hi there, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
In the service department they did not want to change the
oil on my truck. The guy who was supposed to help us was very rude and had no manners. Will never go back to this location.
oil on my truck. The guy who was supposed to help us was very rude and had no manners. Will never go back to this location.
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by lorena_trevino1988
Verified Customer
Verified Customer
Service Price Transparency
Aug 31, 2023 -
Classic Chevrolet Sugar Land responded
We appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (281) 491-9000 when you have a chance. Thank you, and we look forward to hearing from you.
Good service.
Staff was very nice. Work was done well. Would return for additional service.
Staff was very nice. Work was done well. Would return for additional service.
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by ed54
Verified Customer
Verified Customer
Service Price Transparency
Sep 03, 2023 -
Classic Chevrolet Sugar Land responded
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
John smith is an exception service advisor who always
ensured the the need of my vehicle are always met
ensured the the need of my vehicle are always met
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by tturner2006
Verified Customer
Verified Customer
Service Price Transparency
Sep 03, 2023 -
Classic Chevrolet Sugar Land responded
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!