Drew Hoth | Page 56

Truck not wash and fluids were top my tire has a piece missing so I know they didn’t rotate tires as I was told they usually do they have not for me since had truck missing so I know they didn’t rotate tires as I was told they usually do they have not for me since had truck More

by smith.donchae Verified Customer Verified Customer

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Job well done! Best customer service I’ve experienced while buying a car. The whole Team did an amazing job from start to finish, my salesperson contacted me that m Best customer service I’ve experienced while buying a car. The whole Team did an amazing job from start to finish, my salesperson contacted me that morning letting me know she was starting the paperwork so when I get there I’ll I would have to do is sign. Great Job! More

by olandagreen Verified Customer Verified Customer

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Staff was friendly, very helpful and very efficient. Made my experience pleasant. I found what I was looking for, and they were generous on my trade in. Made my experience pleasant. I found what I was looking for, and they were generous on my trade in. More

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On 08-14-23 Mike Jones the service advisor miss diagnosed my check engine light and had me pay for something I did not need. When I picked up my truck the check engine light was still ON!!!!!!!! it turns out my check engine light and had me pay for something I did not need. When I picked up my truck the check engine light was still ON!!!!!!!! it turns out Mike Jones never sent my truck to diagnostics so I don’t know what I paid for I’m feeling very distraught and scammed out of $1240.00 the service manager was so nonchalant as if to say oh well you shouldn’t have allowed him to service your vehicle. I was charged $1240.00 for a $179.95 job come to find out it was just a loose wire the service manager thinks he did me a favor because he didn’t charge me the $179.95 the second time the same day I came back for my check engine light. I need someone who really cares to contact me I had an emotional breakdown in the restroom and had to come out composed as if I’m okay because I did not want to make a scene on the service floor which would have harmed business for your company. I’m being defrauded and I’m worried about Classic Elite Chevrolet Sugar Lands business by not showing the mental anguish and emotional distress on the service floor with your customers. More

by shandrea_crenshaw Verified Customer Verified Customer

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The advisor promised service delivery within 1-1. 5 hours and delivered within the timeframe. Truck was washed. The waiting area had water, coffee, popcorn and vending machine. 5 hours and delivered within the timeframe. Truck was washed. The waiting area had water, coffee, popcorn and vending machine. More

by nikusplat Verified Customer Verified Customer

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Always personable and fast. I was in and out without any issues. They even washed my truck after the oil change and tire rotation. Great service and great dealership! I was in and out without any issues. They even washed my truck after the oil change and tire rotation. Great service and great dealership! More

by jamescox2162 Verified Customer Verified Customer

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People and service were great. Communication was perfect. Only complaint would be that it could have been a bit faster for just having an oil change completed. Communication was perfect. Only complaint would be that it could have been a bit faster for just having an oil change completed. More

by Cb Verified Customer Verified Customer

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They do need to watch what they touch the autos with. There is large scratch left on the driver's door. There is large scratch left on the driver's door. More

by uranus427 Verified Customer Verified Customer

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very fast service, went in and out within 30 min. very professional service advisor. definitely will recommend this service department very professional service advisor. definitely will recommend this service department More

by andres-f Verified Customer Verified Customer

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Erik Lazo in the service center is GREAT! He has helped me with all my service needs from day one. I always know my car will be taken care of. Thank you He has helped me with all my service needs from day one. I always know my car will be taken care of. Thank you More

by mermaidjrj Verified Customer Verified Customer

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