Drew Huff | Page 2

★☆☆☆☆ – Avoid This Dealership My vehicle was damaged while in the care of Infiniti of Melbourne on November 5, 2025. The service manager (Martin Hausen) acknowledged responsibility and agreed in writin while in the care of Infiniti of Melbourne on November 5, 2025. The service manager (Martin Hausen) acknowledged responsibility and agreed in writing to cover repairs. Months later (now May 1, 2026), the service manager delayed, stopped responding, and changed his position. The service manager “declined” to repair the damage, citing my son’s “unprofessionalism,” despite him simply stating the facts and reiterating Infiniti of Melbourne’s service department’s negligence. My son is a highly experienced, top-tier service advisor in the automotive industry, and his dealership would never treat a customer this way or refuse responsibility for damage caused under their care. Since the vehicle has a special metallic paint, I was highly concerned when the service manager initially had a mobile paint vendor assess the damage (who also confirmed it required proper body shop repair). Despite this, we were later directed to a body shop with consistently poor reviews citing unfinished work, poor workmanship, and lack of customer follow-up. When Martin Hausen had previously agreed to have my son’s dealership’s body shop complete the repair to ensure proper oversight and quality. There were also multiple vehicles fraudulently/incorrectly listed under my profile that I do not own, raising further concerns about their recordkeeping and professionalism. This reflects a lack of internal controls and oversight within their service department. What should have been a simple oil change turned into a 3-hour appointment and a damaged vehicle, which is completely unacceptable. Lack of accountability and unprofessional handling. Proceed with caution! More

by ru4p1gtr Verified Customer Verified Customer

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Repaired, washed, and delivered to my home. Can't speak highly enough about the 5 star service and communication from the team at Melbourne Infiniti, with a special shout out to our service con Can't speak highly enough about the 5 star service and communication from the team at Melbourne Infiniti, with a special shout out to our service contact, Drew Huff. I did not realize they worked with extended warranty companies and he helped make the process extremely easy with excellent communication every step of the way. A repair you know will be completed with the correct parts and verified to manufactured specifications. 5 Stars! More

by RG Verified Customer Verified Customer

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Attentive staff (Drew and receptionist) who I dealt with, completed the appointment in record time- recommended dealership. completed the appointment in record time- recommended dealership. More

by PG Verified Customer Verified Customer

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Polite professional ans friendly staff. I know I pay a premium for service going to the dealership- but knowing the work will be done right by nice people makes it worth it. I know I pay a premium for service going to the dealership- but knowing the work will be done right by nice people makes it worth it. More

by raymond.hornstein Verified Customer Verified Customer

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Martin and his team were fantastic! I have worked with him multiple times with multiple vehicles and he always delivers excellent service. I have worked with him multiple times with multiple vehicles and he always delivers excellent service. More

by JENNCORLEY82 Verified Customer Verified Customer

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Martin was the most helpful when it came to any questions I had, I live in Tampa and even at the dealership there it doesn’t seem like they care as Much as he does, phenomenal customer service! Would 1000% I had, I live in Tampa and even at the dealership there it doesn’t seem like they care as Much as he does, phenomenal customer service! Would 1000% be willing to drive the 3 hours again to get major maintenance done! !!! More

by DC5MARTINEZ0331 Verified Customer Verified Customer

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My car was in for routine service. We dropped it off Sunday night for an early appointment Monday AM. I was kept up to date on the service through text messages. Very helpful. We dropped it off Sunday night for an early appointment Monday AM. I was kept up to date on the service through text messages. Very helpful. More

by LINDA.OWIESNY Verified Customer Verified Customer

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Pleased with the communication and service; the only hiccup was the timing of the car pickup in the morning hiccup was the timing of the car pickup in the morning More

by EGRIEF44 Verified Customer Verified Customer

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Drew is very professional, courteous and knowledgeable. He is easy to work with and very accommodating. He is easy to work with and very accommodating. More

by PSUJIM80 Verified Customer Verified Customer

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From the first onset of the issue to the final repair, Infiniti of Melbourne was always in contact with me and kept me in the loop. Fixed in a timely manner. Infiniti of Melbourne was always in contact with me and kept me in the loop. Fixed in a timely manner. More

by lou.solomon Verified Customer Verified Customer

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