Drew Huff | Page 4

I would absolutely run from this dealership. They have the worst customer service ever. You make an appointment with them and arrangement for a loaner and go to your appointment and they said They have the worst customer service ever. You make an appointment with them and arrangement for a loaner and go to your appointment and they said oh we have nothing for you. How about a courtesy call the day before. Then they arranged another appointment with me and said they would pick up my vehicle and drop off the loaner. Their office called me the day before to let me know they would be pick up vehicle and GUESS WHAT they texted me 5 minutes after they were scheduled to pick up my vehicle to tell me they did not have a loaner vehicle. Of course they had no idea why anyone confirmed the appointment the day before. I have had a knocking in my steering now for over 3 weeks, but apparently warranty work is no big deal to them. I had to wait 2 weeks for the appointment to start with to get the loaner. Who know at this point if the knocking in my steering is causing other issues. More

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Drew is always my service advisor, he is very courteous and knowledgeable about the product, he always goes above and beyond and is the example of what the company embodies moving forward and knowledgeable about the product, he always goes above and beyond and is the example of what the company embodies moving forward More

by Mali1986 Verified Customer Verified Customer

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Awesome service and they came 50 miles to pick up my car. There were some delays, but they had great communication. I’d highly recommend anybody to use Infiniti of Melbourne. By the way, I love my new QX 80. There were some delays, but they had great communication. I’d highly recommend anybody to use Infiniti of Melbourne. By the way, I love my new QX 80. More

by SJ_DURSO Verified Customer Verified Customer

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Great service! Friendly staff! Low prices! See you all next time at Infiniti of Melbourne!! Friendly staff! Low prices! See you all next time at Infiniti of Melbourne!! More

by JCODY0 Verified Customer Verified Customer

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I was very happy to resolve my problem! My car had a knocking noise that was so annoying and the service department was able to fix it!! Thank you Martin!! Lynn My car had a knocking noise that was so annoying and the service department was able to fix it!! Thank you Martin!! Lynn More

by Lynnsnoyes Verified Customer Verified Customer

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The service team has great communication and the over all service experience was also great! service experience was also great! More

by RLEEK29 Verified Customer Verified Customer

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Xavier did a great job! He called before to explain the service appointment and pickup. Excellent feedback He called before to explain the service appointment and pickup. Excellent feedback More

by Howie Lewis Verified Customer Verified Customer

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The service department is second to none! My service visit was once again outstanding! Thank you Drew,Martin and the service staff for taking care of my two Infiniti's. My service visit was once again outstanding! Thank you Drew,Martin and the service staff for taking care of my two Infiniti's. More

by GREGNTHEKEYS Verified Customer Verified Customer

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Good communication and work. Will use again. Friendly staff. Don’t ask me for 15 words Will use again. Friendly staff. Don’t ask me for 15 words More

by MYMAIL Verified Customer Verified Customer

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No communication from the service department. We had to call to check on the status multiple times, always with a promise that they'd call back in a few minutes, which they never did. We were ac We had to call to check on the status multiple times, always with a promise that they'd call back in a few minutes, which they never did. We were actually there a free oil change and tire rotation because of the same issue on our previous time there. Overall a very unpleasant experience. If there was another dealership closer, I would go there in a minute. They attempt to do the right thing, however, customer service is not there strong suit. More

by PLUMBINAN Verified Customer Verified Customer

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