Drew Quinn | Page 3

Always fast service. Never have let me down! Anytime I need service, I can count on the team at Columbia Honda to get my car in and out quickly and the pricing is honest and fair! Anytime I need service, I can count on the team at Columbia Honda to get my car in and out quickly and the pricing is honest and fair! More

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dead battery From out of town. Had a dead battery. I was tired and stressed out. came to the service dept to see if they could help. TJ Mitchell and Drew Quinn as From out of town. Had a dead battery. I was tired and stressed out. came to the service dept to see if they could help. TJ Mitchell and Drew Quinn assured me they could. Had the car jumped and came back to the service dept. They checked to make sure that was the problem, had a new battery put in and was out of there in less than 30 minutes!!! How wonderful was that!!!! TJ Mitchell and Drew Quinn were very pleasant to work with and very helful!!!!Thank you!!!!!! More

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Buyer Beware Firstly the used vehicle was misrepresented as I was told it had not been in any accidents when it had body damage visible (but it simply had not been Firstly the used vehicle was misrepresented as I was told it had not been in any accidents when it had body damage visible (but it simply had not been reported to Carfax). Then I negotiated the dent be pulled and the scrapes down the length of the drivers side be touched up and a hole in the drivers seat leather be patched. They also agreed to give me $25 in gas and detail the interior. After leaving them the vehicle for a week for this to be completed it was returned to me with an empty gas tank, dirty interior (complete with debris and gum wrappers) my paperwork in the glove compartment was rifled through, items were missing, the seat was not patched at all, the paint on the bumper did not match the car, and the scrapes on the side were about 50% touched up with the accuracy of a kindergartner on a bad day. When I brought this to their attention (how they failed to see it I will never understand) I was told "sorry but I'll have to make you another appointment" great just what I wanted...and 48+ hours later no additional appointment has been made or any follow up what-so ever. No wonder they have to complete a customer survey within 5 minutes of the sale...after that they seem to have your money and no longer care about the service they provide. More

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