Drew Russo | Page 5

New Audi customer, glad I dealt with Biener ! Was in the market for a new lease, long time Acura customer and was ready for a change. Audi A4, premium plus with specific color combination....did Was in the market for a new lease, long time Acura customer and was ready for a change. Audi A4, premium plus with specific color combination....did my homework and visited other dealerships before stopping into Biener. As silly as this sounds, the vibe and approach of the salespeople is as important to me as the numbers. Drew Russo, very good sales manager; professional and polite and made it clear in a non-aggressive way he wanted to earn our business. Donald, salesman also informative and helpful with a sincere persona! We readily negotiated a deal and the car was ready the same day with some nice freebies! All weather mats and Audi swag which was a nice touch! I sense this dealership would like your business for life, not a single deal. I would recommend Biener as your first stop if you are in the market for an Audi. My experiences elsewhere were subpar in comparison. Ask for Drew and Donald! More

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Perfect customer service Everything was simple. From turning our car in to receiving our new A5 the process was seamless. Everything was explained in understandable terms. Mic Everything was simple. From turning our car in to receiving our new A5 the process was seamless. Everything was explained in understandable terms. Michael Abu was great. I look forward to working with him along with Drew Russo for years to come. More

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great people, great service! Ed Glickman is a great person and salesman. Also the manager is a great person to work with. The entire staff has always been very friendly and read Ed Glickman is a great person and salesman. Also the manager is a great person to work with. The entire staff has always been very friendly and ready to help as soon as you walk in to the dealership. More

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Great Buying Experience Biener Audi lived up to their reputation. From the test drive to the paperwork it was a seamless and top shelf. This is a well run organization that Biener Audi lived up to their reputation. From the test drive to the paperwork it was a seamless and top shelf. This is a well run organization that caters to their clientele. Thank you to Andrew Russo & George and rest of the team. More

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Excellent experience This is my fifth Audi, all leased from Biener. They have an excellent product and service it with a smile. An easy and comfortable experience - and I This is my fifth Audi, all leased from Biener. They have an excellent product and service it with a smile. An easy and comfortable experience - and I love my new car! More

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Not Honest I bought my car at Beiner. Everything not covered under warranty is TWICE the price of a non-Audi mechanic. they tell you their mechanics are 'facto I bought my car at Beiner. Everything not covered under warranty is TWICE the price of a non-Audi mechanic. they tell you their mechanics are 'factory trained' whatever that means. Then why does it take them 3 hours to fix just front brake pads and my mechanic a little over ONE HOUR??? They quoted me over $800 (w no rotors) just front pads. The guy point blank said changing pads takes 3 hours @ $150 an hour -- like spending an extra $300 was not a big deal. Sad thing is, the people who work at Audi can't afford to have their own cars fixed there. This is FRAUD, plan and simple. Do the math if they OVER charge 15 people a day, 6 days a week...felonious. More

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Just leased my third consecutive Q5 My car was late coming in and the dealership worked with me to extend my lease with ease. When the car came in they were completely attentive in getti My car was late coming in and the dealership worked with me to extend my lease with ease. When the car came in they were completely attentive in getting it to me with ease and helped me to acclimate to all the new features More

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Smooth and easy From the time you pull in until it is time to leave - the service staff at Biener treat you like a VIP. Keep up the good work! From the time you pull in until it is time to leave - the service staff at Biener treat you like a VIP. Keep up the good work! More

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Fast and Fair Drew Russo, the Sales Manger, and Edward Glicksman, the Sales Specialist were absolute professionals. They were very open and direct and best of all Drew Russo, the Sales Manger, and Edward Glicksman, the Sales Specialist were absolute professionals. They were very open and direct and best of all "listened" to my requirements which led to a fast sale and happy client. Win-win for all! Kevin was also excellent in the pick up and education process. More

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Easy, quick and comfortable purchase. Knowledgeable, patient and understandable sales personnel. Very friendly. Remember me and my friend's Audi last purchase five years ago. We are warm Knowledgeable, patient and understandable sales personnel. Very friendly. Remember me and my friend's Audi last purchase five years ago. We are warmly welcomed and patiently assisted to pick up our final selection. More

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