Drew Russo | Page 6

purchase new car Excellent treatment by all those showing me purchase options while returning my A8 off of lease and helping decide on my next Audi. Also exceptional Excellent treatment by all those showing me purchase options while returning my A8 off of lease and helping decide on my next Audi. Also exceptional follow explaining all the technical operations of the vehicle. More

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Great, friendly service Everyone at Biener Audi is very nice and I’ve always had a great experience there. I was thrilled to have my old friend, Michael Abu, help me with my Everyone at Biener Audi is very nice and I’ve always had a great experience there. I was thrilled to have my old friend, Michael Abu, help me with my new Q5 - he made it easy to do and got me my vehicle quickly, just as I wanted it. I had the opportunity to meet and chat with Drew a few times and that was really nice as well. Great service! More

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Excellent and attentive They were friendly and easy to work with, attentive but not pushy. They care about their customers and made the car leasing experience simple and pain They were friendly and easy to work with, attentive but not pushy. They care about their customers and made the car leasing experience simple and painless. More

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Excellent experience We always have a good experience at Biener Audi. The ownership under Andrew Weinstock has always been helpful and informative and it is a pleasure t We always have a good experience at Biener Audi. The ownership under Andrew Weinstock has always been helpful and informative and it is a pleasure to work with the entire staff. More

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Very Satisfied After reading the “Luxury SUV” reviews on Consumer Reports website we knew we would be purchasing a Q7. The Q7 is top rated and received a grade of 96 After reading the “Luxury SUV” reviews on Consumer Reports website we knew we would be purchasing a Q7. The Q7 is top rated and received a grade of 96 out of 100 on its road test. We were passing by Biener Audi with no plans of stopping in when my wife suggested that we stop. We entered the showroom and were immediately greeted by a very friendly receptionist. She asked if we needed help and we said no thank you. We went over to the Q7 in the showroom and after about 10 minutes we were approached by Mike Firouztale. Mike was very professional and friendly. We sat down with Mike and I explained that we would be buying a Q7 but we were not prepared to negotiate at this time. Mike said he understood and asked if would like him to give us a price that we could count on after we did our research. We agreed. The price Mike quoted us was very competitive and after meeting with another dealer, we felt more comfortable with Mike and Biener than we did elsewhere. I went into the service area and asked a general question to the five people sitting there as to their opinion of Biener service. All five customers said that they were very happy with the service they receive. When we picked up our Q7 everything went as planned and was very easy. This is how the buying a car is supposed to be. Barry and Michele L. More

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fantastic, a real pleasure I highly recommend Biener to anyone purchasing an Audi. Everyone I dealt with was highly professional and extremely knowledgeable. there is a reason w I highly recommend Biener to anyone purchasing an Audi. Everyone I dealt with was highly professional and extremely knowledgeable. there is a reason why I always reurn to Biener to purchase my Audi. More

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Seamless transition from end of lease into new lease. Been leasing Q5’s from Drew Russo at Biener since 2010. He has made going from the old lease into a new lease a seamless transition. Drew and the Bie Been leasing Q5’s from Drew Russo at Biener since 2010. He has made going from the old lease into a new lease a seamless transition. Drew and the Biener service department have gone above and beyond to meet and exceed my expectations on so many occasions. More

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Quick, and easy! Eddie is an amazing sales manager! Professional team! I was in and out in less than 20 minutes with my new car! I have been leasing an Audi A4 since 2006 with Biener and Ed Glicksman ha Professional team! I was in and out in less than 20 minutes with my new car! I have been leasing an Audi A4 since 2006 with Biener and Ed Glicksman has been my salesman since. Highly recommend to family and friends. More

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Extremely Disappointing With all of the nice online reviews, we assumed our experience with Beiner Audi would be on par. Boy were we sadly mistaken! From start to finish, With all of the nice online reviews, we assumed our experience with Beiner Audi would be on par. Boy were we sadly mistaken! From start to finish, they have proven that they only care about closing deals and hitting survey numbers. They sell you a premium product/experience but make no effort after the ink has dried. During our sales experience, we were basically neglected. The first sales associated made us wait while he helped another customer. We were then assigned to someone else and spent 3 1/2 hours at the dealer until we finally signed our lease. The only time we felt rushed is when we were reviewing the contract. We then got into an accident, and needed a part from Audi. Due to a mistake made by the Audi parts center, we had to wait 3 WEEKS, without a replacement car, before we could get back on the road. My experience with Audi customer service at dealership and corporate levels was horrible! They deflected blame to their internal vendors / other parts of the organization, and offered absolutely no reparations for the mistake and inconvenience they caused. We then get back on the road (with basically no miles driven yet) and the rear passenger side tired EXPLODES while on the highway with my family in the car. This is most likely a factory tire defect. When I explain the situation and set my appointment with customer service, the first thing they tell me is if you don't want to wait, don't come during their lunch break!!! It's clear that this is a severely dysfunctional organization, starting with their leadership team. We regret spending our hard earned time and money on them. IF YOU VALUE CUSTOMER SERVICE, STAY CLEAR OF BEINER AUDI. More

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Great experience Perfect experience. Honest. Friendly. Couteous. Dedicated. Some of the words that I can use to describe our experience. It was everything a car transa Perfect experience. Honest. Friendly. Couteous. Dedicated. Some of the words that I can use to describe our experience. It was everything a car transaction should be guys did a great job and we walked out really happy at every level More

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