Duke Maltin | Page 5

Excellent We were treated so well. The professional behavior of all the team at the Laguna Niguel is something we always remember, they have given us options to We were treated so well. The professional behavior of all the team at the Laguna Niguel is something we always remember, they have given us options to meet our budget and our needs. More

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They really do give 5-Star Service! I had a great experience at Mercedes-Benz Laguna Niguel. Not only was it an easy process, they treated me like a VIP and made the process fun as well. I had a great experience at Mercedes-Benz Laguna Niguel. Not only was it an easy process, they treated me like a VIP and made the process fun as well. I love that they took the time to wash my car before I drove it off the lot, so it sparkles even more. Thanks for giving me a great experience, Duke! I'd recommend this dealership for anyone looking to buy a used or new Mercedes. More

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Professional and nice people Duke helped us so much in finding our dream car, took a ride so we know how good the car is, when doing paperwork the car was already cleaned, he is a Duke helped us so much in finding our dream car, took a ride so we know how good the car is, when doing paperwork the car was already cleaned, he is absolutely that kind of person you hope to deal with! More

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Awesome This was my first time visiting Mercedes Laguna Niguel and I don't have one negative thing to say! The entire process was enjoyable, in large parts th This was my first time visiting Mercedes Laguna Niguel and I don't have one negative thing to say! The entire process was enjoyable, in large parts thanks to Duke and Amir – both of these gentlemen were so helpful, personable, and honest throughout my entire process. We even had a lot of laughs while looking at the vehicles and filling out paper work. The manager, Ali was fantastic as well. I drove out in just a few hours in my new Mercedes CLA 250 and I couldn't be happier. Thanks! More

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Terrible Sales Representation Very poor sales service. I came here to purchase a vehicle and my salesman (Duke) who was probably the worst salesman I have ever faced. I am on the y Very poor sales service. I came here to purchase a vehicle and my salesman (Duke) who was probably the worst salesman I have ever faced. I am on the younger end (Mid 20's) buying a Mercedes, and he seemed to treat me as a lesser customer because of that. I kept getting referred to as "Buddy" which is definitely not my name. I constantly had to call to follow up on things as I rarely received a call from him (even with price negotiations!) Real lack of communication, and most of the time I felt as if they don't even want my business. They also referred to my salary as low income multiple times, which is in my opinion offensive. Regardless, I would say if they have a rare car in stock, like the one I was interested in, you'll be on a roller coaster to get it. Otherwise, look elsewhere to spend your money. Even after the disappointment faced with customer service, I love my new car! More

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Excellent services!!! I would recommend it to my friends. I stopped twice and they helped me find the cars as I expected and gave me several test drives and offered the best price I could get. I stopped twice and they helped me find the cars as I expected and gave me several test drives and offered the best price I could get. More

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Best possible place to purchase the only car safe to drive ! To drive the best or nothing automobile, the relationships you build while owning these cars will be everlasting, honest, most helpful, and quite out To drive the best or nothing automobile, the relationships you build while owning these cars will be everlasting, honest, most helpful, and quite outstanding ! You will never feel rushed, confused, or overwhelmed. The personnel at Laguna Niguel Mercedes Benz make the car buying experience exciting, knowledable, fun, and full of CLASS. Which leaves you feeling elated, happy, and joyFUL. Ive bought 7 cars now from them and referred many! The feeling of knowing now my kids can be safe and enjoy these cars/ relationships is priceless. More

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Wonderful experience top notch Fantastic sales experience and accounting all the way to deliver of the car. We will be there for all our purchase moving forward. Friendly atmosp Fantastic sales experience and accounting all the way to deliver of the car. We will be there for all our purchase moving forward. Friendly atmosphere great company we will recommend this dealership to all our friends. More

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Respectful and professional We are at 8 new cars and over 12 years of relationship with this dealership. Needless to say they will have my business in future. Since the first v We are at 8 new cars and over 12 years of relationship with this dealership. Needless to say they will have my business in future. Since the first visit in 2006, I have not had a single sales or service transaction that did not conclude in my 100% satisfaction. Any issues and the individuals involved are more than willing to help correct and then go above and beyond to see that I stay happy and loyal. I have interacted with many individuals at this location from their service valet to the general manager and have never considered the interaction anything but respectful and professional. I always feel that being respectful to one another is the foundation of a good business relationship. This unfortunately is missing at many automobile related establishments. I am happy to say that this dealership has always treated me with respect. I recommend Duke and Gerhard at new car sales and Jesse at service as my personal references. More

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Great! Great customer service from both salespeople and staff. I had a lot of questions and they were able to answer all of them. Awesome! Awesome! Awesome! Great customer service from both salespeople and staff. I had a lot of questions and they were able to answer all of them. Awesome! Awesome! Awesome! More

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