Dustin Cooke | Page 3

Thanks for walking me through the process and driving off in my new vehicle!! I appreciate you all! in my new vehicle!! I appreciate you all! More

by ROYZETTACOKLEY Verified Customer Verified Customer

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This is my 2nd vehicle from battleground Kia. They always go above and beyond to make my purchases fairly and in a quick way. I plan on continuing to use them again and again. They always go above and beyond to make my purchases fairly and in a quick way. I plan on continuing to use them again and again. More

by miss_dawn_98 Verified Customer Verified Customer

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It was absolutely the worst experience I have ever had with any business EVER. I should have not went and given them a second chance… it just continued to go down hill. The bait and switch mentality blows with any business EVER. I should have not went and given them a second chance… it just continued to go down hill. The bait and switch mentality blows my mind … what I thought may have been miscommunication about price trickles down into the certified preowned warranty once they got me in finance and they tried upselling me another warranty stating that it was not included even though it was advertised as CPO and I had discussed it at length with others at dealership. They did end up honoring it but I had to drive 3 hours round trip twice because the employees lacked basic communication skills with each other. They tried charging me 5,000 more than a vehicle was quoted to me and only after texting the manager was it made right. The salesman could clearly see the notes on the price and read them to me… but refused that day to budge. I have nothing nice to say about this experience. I went on Labor Day and the finance guy could not be bothered to put down his phone as he was clearly texting friends and said it was horrible so many people wanted to buy a car on a holiday and he had hoped to get a break that day. He was really passive aggressive when I turned down an extended warranty and said he hopes I have an extra 5,000 laying around when the infotainment style ten goes out. More

by jennifermardh Verified Customer Verified Customer

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The dealership work with the manufacturer to get my transmission cover. The warranty was expired about 7k miles. I didn’t have to pay anything for it. transmission cover. The warranty was expired about 7k miles. I didn’t have to pay anything for it. More

by linhvojinvo Verified Customer Verified Customer

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Although the staff didn’t seem to initially understand the newest recall because the computer mentioned 347 not 374 one was trim, one was a fire hazard!!!, , the manager was fantastic about it- was moving the newest recall because the computer mentioned 347 not 374 one was trim, one was a fire hazard!!!, , the manager was fantastic about it- was moving in a couple of days band needed the fix done asap- which they made happen- very grateful More

by nzrehabdoc Verified Customer Verified Customer

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I had a great experience at Battleground Kia! The entire process was smooth, professional, and straightforward. I originally came in looking at a K5, but after working through the numbers, I ende The entire process was smooth, professional, and straightforward. I originally came in looking at a K5, but after working through the numbers, I ended up leaving with a brand-new 2026 Kia K4 that I absolutely love. The team was helpful, patient, and made sure I was comfortable with everything before leaving. I’m very happy with my purchase and would definitely recommend Battleground Kia to anyone looking for a new vehicle! More

by khalilholloman Verified Customer Verified Customer

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Dealership was A+, Service was A+ and the service personnel did a great job. I will be going back when I need my KIA Carnival serviced again. personnel did a great job. I will be going back when I need my KIA Carnival serviced again. More

by dhviper Verified Customer Verified Customer

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I had a great experience. Everyone was very friendly and helpful throughout the whole car purchase Everyone was very friendly and helpful throughout the whole car purchase More

by vvaldovinos98 Verified Customer Verified Customer

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Very friendly and good atmosphere good service. Didn’t have to wait long for my vehicle to be serviced Didn’t have to wait long for my vehicle to be serviced More

by leake_dawn Verified Customer Verified Customer

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Wasted 2 hours waiting for a vehicle I wanted to see. They had sent it on a trip for something. I only had 30 minutes to check it before having to go. They cleaned it and I came the next day and was not They had sent it on a trip for something. I only had 30 minutes to check it before having to go. They cleaned it and I came the next day and was not explained what warranty was on the vehicle and did not have anyone go over the sales loan paper and explain all the charges. Finance person had me to sign or autosighn 16 documents with no time to read and didn't tell me or give me information on a service agreement that would have made me reject it. More

by jerryroyals Verified Customer Verified Customer

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