Dustin Cox | Page 2

Go above and beyond to make their customers happy! Was able to settle on pricing and negotiate through text messages. Took a little longer than anticipated but they made it all work out. able to settle on pricing and negotiate through text messages. Took a little longer than anticipated but they made it all work out. More

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Went all the way from Rowlett to Grapevine to work with Lauren. She was such a pleasure - the epitome of customer service! Go see her Lauren. She was such a pleasure - the epitome of customer service! Go see her More

by jbmck16 Verified Customer Verified Customer

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Pleasant car buying experience! I was not looking forward to dealing with the process of buying a new car, but it ended up being one of my best experiences in over 20 years of buying I was not looking forward to dealing with the process of buying a new car, but it ended up being one of my best experiences in over 20 years of buying a cars. The entire staff was pleasant, patient, and helpful. They worked with us to ensure we were able to stay within our budget, and answered all of our questions with efficiency. I love my new car and the staff that helped us with this process to include Dustin Cox, Mitchell Hunter and Mark Duron. More

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This was our first experience with this dealership and won’t be the last. They redefine “a different kind of car buying experience” that others try to promote. I always felt welcomed, sincerely greeted an won’t be the last. They redefine “a different kind of car buying experience” that others try to promote. I always felt welcomed, sincerely greeted and talked to like an equal and they did what ever it took to make us satisfied. We felt like we have the best car buying experience ever, and we truly felt like the Love doing what they do! More

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Make Sure You Visit This Dealership Before Your Purchase! I started my Subaru Forester research in March. I visited all the Subaru dealerships in the DFW metroplex. I met Shannon in June and she showed me th I started my Subaru Forester research in March. I visited all the Subaru dealerships in the DFW metroplex. I met Shannon in June and she showed me the 2019 Forester. She was very knowledgable and patient as I took my time going through ALL the new features. I decided to wait and purchase the 2020 Forester. On November 5th I drove through the dealership parking lot at 6:45 AM and found the PERFECT vehicle (color combination). I sent an email to Shannon who was actually out of the office that day but I received a reply from Dustin indicating the vehicle was available. He gave me the price and said that Wing could show me the vehicle that evening. I met Wing that evening, we went through a thorough inspection of the vehicle and then went for a drive. At the end of the evening I was in the finance department completing the paperwork. The next day I went back to the dealership to pick up the car and meet the service department. I was pleasantly surprised to find that my TRUSTED Service Advisor for over 20 years was a part of the Five Star Subaru family. Needless to say that was the last star needed. Five Star Subaru of Grapevine - You the best staff around and know how to treat customers. More

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Steve is an honest salesman who truly and genuinely cares and wants his customers taken care of. I've been driving my car around work all day and it's amazing. Steve got me a great deal on a 2015 Subaru and wants his customers taken care of. I've been driving my car around work all day and it's amazing. Steve got me a great deal on a 2015 Subaru outback. He goes the extra mile for his customers because he cares about people, even strangers. Everyone there was so helpful. Thank you Steve and thank you Subaru. More

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Honest, excellent communication and amazing customer care. Dustin Cox and John Mosqueda were amazing. He not only did they helped me find the perfect vehicle but they had everything in order prior to our arri Dustin Cox and John Mosqueda were amazing. He not only did they helped me find the perfect vehicle but they had everything in order prior to our arrival. Dustin, even sent a video on the vehicle with the VIN. They were open and honest. No games! We were in and out, with a new vehicle, in less than 45 minutes. He goes the extra mile. Thanks Guys! Subaru is luck to have employees like you! More

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Is this a dream? Well...I've purchased or leased no less than 7-8 cars in my driving career, 3 were Subaru...and I can't recall a more pleasant buying experience ever. Well...I've purchased or leased no less than 7-8 cars in my driving career, 3 were Subaru...and I can't recall a more pleasant buying experience ever. They understood what I was trying to accomplish and worked with me to get me a great deal - no craziness involved! I'm still pinching myself to make sure it's really happening that I'm driving my dream car. Your team is truly 5 stars! Thank you so much from the bottom of my heart! More

by Msirismabel Verified Customer Verified Customer

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This was the best car buying experience I’ve ever had. Five Star Subaru made car shopping & buying as easy as I’ve ever experienced. Frankie was friendly, helpful & extremely knowledgeable. And best of all Five Star Subaru made car shopping & buying as easy as I’ve ever experienced. Frankie was friendly, helpful & extremely knowledgeable. And best of all, there were no games with pricing. More

by Roslyn212 Verified Customer Verified Customer

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Five Star Subaru of Grapevine is top tier in service. I have bought to Crosstreks from Fivestar in Grapevine and I have had nothing but positive experiences with this dealer. I have worked in the car busi I have bought to Crosstreks from Fivestar in Grapevine and I have had nothing but positive experiences with this dealer. I have worked in the car business and know the expectations when it comes to customer service. The service department and all of Five Star Subaru of Grapevine exceeds the standard of excellence. I have never had an issue and when I did it was swiftly resolved with the utmost care. I reccomend this dealership above any other. They do not play games they help. More

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