"Excellent auto purchase experience "
Hands down the best customer service and buying experience. Everyone I met and interacted with at the dealer was helpful, friendly, and professional. The trade in process was smooth and to my surprise quicker than expected. Overall, everyone exceeded my expectations and I am going to refer my friends and family. If you are looking for a Subaru dealership in the DFW area, I highly recommend Dustin and Stephen in Grapevine.
"New Purchase "
Stephen Kroes was our sales associate and was a pleasure to work with. He helped make our buying experience pleasurable. I would recommend Stephen to anyone interested in purchasing the Subaru brand.
"As good as dropping $30k gets!"
Started shopping online, then followed up via email, and finally in-person. I appreciated the available but not-pushy sales approach. I appreciated the sales associate's willingness to help me build what I wanted, getting me exactly what I wanted at a manageable price.
"As good as car buying gets!"
This was a great experience in car buying! The vehicle (with options) my wife wanted couldn’t be found locally so they searched the state of Texas and had to go to Oklahoma City and found one with the next highest option package for the same price. They bent over backwards to make sure we got what we needed.
"Great Experience Buying CPO 2018 Forester XT Touring"
- dave in mansfield
Stephen Kroes responded to my internet inquiry and answered all of my questions. When I arrived at the dealership, he showed me the car and had my trade-in evaluated. The first price he showed me was the total out-the-door price. There was no pressure, no gimmicks, no last minute surprises. My research indicated that was a fair price so there was no haggling to do. Stephen had one accessory added to the vehicle while we were completing the paperwork. Bentley in Finance was just as great. He explained the Subaru (not 3rd party) extended warranty options and didn't pressure me at all. He made me a great offer on the plan that I wanted. He was a great guy to work with. I am 72 years old, so I have purchased a few cars. This was the best car buying experience that I have had.
Other Employees Tagged:
Bentley ? (in Finance)
"The Subaru Forester I bought meets/exceeds expectations"
My salesperson @ Five Star Subaru ( Stephen Kroes ) was friendly, knowledgeable & most of all patient with me throughout the purchasing process. In addition all of the people at Five Star who were involved in my transaction were great.
I had not intended to buy on my first day of looking for a new vehicle, but I felt so assured that I was in the right place with the right people that I decided I did not need to look elsewhere.
"So good with this "low tech" person"
Stephen was so kind and really helpful. If I didn't understand something he would not just repeat the same information but he would approach it from a different directions until I understood. He was very knowledgeable.
"Low Pressure, Good Value, Very Accomodating"
I live in California and bought a CrossTrek with a lot of options from Subaru of Grapevine. They did a fantastic job of working with me, giving me a good deal, and being up front about any issues. I appreciated the low pressure environment and their willingness to conduct the vast majority of the communication through email. Stephen Kroes in particular was fantastic.
"A really good and pleasant experience"
The salesman was professional yet personable. He was a good listener and had excellent communication skills, This was an enjoyable experience because we addressed the business at hand and laughed a lot during the process.
Other Employees Tagged:
Jeff Davis, Brian Button
I was searching for a used car. I live miles away in North Frisco. After searching all night long through my criteria for a car, I gave up and went to bed. 6am Saturday morning I got an email showing a Nissan Cube in Grapevine. I checked it out. Was a little over my budget but researched it anyway. I fell in love with the car and I hadn’t even seen it in person yet! So I emailed to see if it’s still available. Guy names Stephen emails me and calls me to tell me it’s still on his lot! Fast forward to 11am, I’m hustling to go test drive it. Nick helped me out along with his manager while Stephen was busy. We test drove the car, talked through my budget. So I asked them to hold the car and I would be back later. Came back about 5:30 with my dad and we test drove it with Stephen. And of course I ended up purchasing the car! Overall great experience! Great people working here! We will definitely be back in the future!