Dusty Harrison | Page 5

Great professional service I have been a loyal customer at BMW of Ann Arbor for over 12 years. Everyone is professional and attentive. Justin Fagan and Dusty Harrison have been I have been a loyal customer at BMW of Ann Arbor for over 12 years. Everyone is professional and attentive. Justin Fagan and Dusty Harrison have been very helpful. More

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This dealership cares We stopped in to BMW of Ann Arbor to get our car from the Service Department. Looking to get out of this car we were told that Mo Beidoun would be a We stopped in to BMW of Ann Arbor to get our car from the Service Department. Looking to get out of this car we were told that Mo Beidoun would be a great person to work with. Unfortunately this day was Mo's day off. A call was placed to Mo by the Service Department and within an hour Mo was there on his DAY OFF to meet with us. Mo is a great asset to BMW of Ann Arbor and expresses a genuine car and concern for the customer. He made us feel comfortable and not pressured in any way. I would definitely work with Mo if you get the chance. Not to say the other Sales Persons aren't good, but Mo is just this exceptional. Thank you Mo for being you and being Great! Part II of my review Service - Dusty Harrison When you purchase/lease your new/used/CPO BMW from BMW of Ann Arbor you MUST take it here and have your Service Manager be Dusty Harrison. I've been taking my BMW to Dusty for 5 years and he is always ABOVE and BEYOND any expectations I've had. He has taken care of me and my wife on NUMEROUS times and to us, he walks on water. Dusty is a true professional who cares about his customers and strives to make them happy. The combination of Mo bringing in customers and Dusty keeping them coming back is a recipe for success. Dusty is literally the only reason we kept coming back. Again, not taking anything away from the other Service Managers, but Dusty is a 12 on a 10 point scale. If you don't believe me, give it a try. He won't disappoint you nor will the friendly staff (Carol Leisure and Poppi). Attention Mr. Wade - Your biggest asset is Mr. Dusty Harrison, please take care of him. More

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Supurb Dealership Supurb dealership! Well rounded respectable, highly knowledged staff. My needs are always catered to, this is why Suburbun BMW of Ann Arbor is my abso Supurb dealership! Well rounded respectable, highly knowledged staff. My needs are always catered to, this is why Suburbun BMW of Ann Arbor is my absolutely favorite dealership. More

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Client for life No makes you feel like you are his only customer. Furthermore- when you purchase a vehicle from him- your relationship with the dealership and him is No makes you feel like you are his only customer. Furthermore- when you purchase a vehicle from him- your relationship with the dealership and him is just the beginning. My wife and I ran over a nail about a month after purchasing our car and were losing air pretty fast. We called Mo to let him know we were on our way to the dealership to get a new tire. When we arrived tat the dealership we were met by Mo, a service advisor, and loaner. We have never experienced this kind of service Ianywhere else. I highly recommend the dealership and Mo to anyone who is looking to buy a car. More

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Excellent service from Dusty Owning three BMWs I have had many "interactions" with BMW of Ann Arbor and especially with service adviser Dusty. Every service was performed very wel Owning three BMWs I have had many "interactions" with BMW of Ann Arbor and especially with service adviser Dusty. Every service was performed very well and I was always fully satisfied. Let me add that I build track cars, have a hoist in my home garage, am a technical moderator on a 250,000 member car forum and even rebuild engines and transmissions. Even with my mechanical ability, I still often bring my BMWs to Dusty because they can often service it faster and cheaper than I can. Heck they even reconditioned a set of non-factory Brembo racing brake rotors. I am a perfectionist in the work I do and I have always found that their mechanics are equally perfection oriented. Dusty is clearly a car guy who is super enthusiastic and genuinely excited about getting each and every car serviced correctly. And always honest about those items which really need fixing and those that can wait. In short, you can trust Dusty to get your BMW services exactly as he would his own car. More

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Amazing Service, Informed Staff, Exceptional Experience I've visited this dealership on multiple occasions, and I won't go anywhere else. There are other BMW dealerships closer to me, but I actually drive a I've visited this dealership on multiple occasions, and I won't go anywhere else. There are other BMW dealerships closer to me, but I actually drive an hour just to get here because I know I'm in good hands, and I trust the staff to take good care of me. The Sales Team is very polite, but also very knowledgeable about their vehicles. You don't get the sense that they are trying to pull one over on you, or that they are making things up because they don't know. They know these vehicles inside and out, and they're not afraid to prove it. The Service Team does an excellent job as well. The few times I've had my vehicle serviced, they've accommodated me in every way, shape and form. The service is always done in a timely manner, they're more than fair with their prices, and they provide excellent communication during the process so you know how your vehicle is doing, every step of the way. Most importantly, I've never felt cheated. Not once have I felt that they were trying to screw me, which is something everyone had heard horror stories about. They are very honest, and conduct themselves with the utmost integrity. More

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Exceptional service.... This was a wonderful experience... Could not be happier! Dusty was outstanding in service and friendliness. My car was washwd and detailed with an oil This was a wonderful experience... Could not be happier! Dusty was outstanding in service and friendliness. My car was washwd and detailed with an oil change and brake fluid flush. No better service anywhere! Take your beamer there and they treat you well! Can't wait to go back! Thank you, Dusty! More

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Total Perfecetion The staff at BMW of Ann Arbor are consistently courteous and prompt. They offer tremendous expertise. The BMW vehicle has a far more Spartan interior The staff at BMW of Ann Arbor are consistently courteous and prompt. They offer tremendous expertise. The BMW vehicle has a far more Spartan interior than I would prefer - but the quality of service and my experiences at BMW of Ann Arbor prevent me from purchasing a different brand from different dealership. More

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Dusty was a huge help with my X-3 upgrade! I was looking to upgrade from my 04 / X-3 earlier this summer. Dusty Harrison found the perfect X-3 / 2013 for my needs. Always gets back with me prom I was looking to upgrade from my 04 / X-3 earlier this summer. Dusty Harrison found the perfect X-3 / 2013 for my needs. Always gets back with me promptly and answers all of my questions without hesitation. Straight forward, no nonsense employee that I would like to have working for my company. Excellent service provided across the board!! More

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Great experience buying my new M4 I bought a new BMW M4 recently from BMW of Ann Arbor. Quentin was a great advocate for me in the process and a pleasure to deal with. Dusty has been I bought a new BMW M4 recently from BMW of Ann Arbor. Quentin was a great advocate for me in the process and a pleasure to deal with. Dusty has been great in helping me with the delivery process. I've known him for a few years through 3 BMWs and he's always been a great Service Advisor. He's a true BMW enthusiast who makes it exciting for me to be an owner! More

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