Dusty Harrison | Page 4

Service From the moment I walked in for my scheduled apointment Carol Pappas greeted me and was very welcoming. She also went beyond my expectations in regard From the moment I walked in for my scheduled apointment Carol Pappas greeted me and was very welcoming. She also went beyond my expectations in regards to my loaner vehicle. She started all my paperwork in a timely manner. I also met Dusty Harrison who finalized my service paperwork. He was very friendly and took great care of me as well. I highly recommend BMW of Ann Arbor to anyone. More

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Very professional and friendly Bmw of ann arbor takes care of you and your car in a professional and friendly manner. Very positive experience from beginning to end. They give the f Bmw of ann arbor takes care of you and your car in a professional and friendly manner. Very positive experience from beginning to end. They give the full bmw experience. More

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2nd routine service of my 2015 328d The work was done as promised and on time. The staff was friendly and helpful. I had arranged a loaner car, which allowed me to meet my work obligat The work was done as promised and on time. The staff was friendly and helpful. I had arranged a loaner car, which allowed me to meet my work obligations for the day. More

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Not completely terrible which makes you better than most. Finance person never got back to me about extended warranties when I first got my car. Service is hard to reach by phone, even when you leave a mes Finance person never got back to me about extended warranties when I first got my car. Service is hard to reach by phone, even when you leave a message with your number. Once you do get in touch they are genuinely polite. They are pretty relaxed about giving out loaners and shuttle service in their i3's is convenient. One time my check engine light went on. It took 2 days of repeatedly calling two different people and setting up online to get an appointment. It was an error with a NOx sensor. This is related to a design defect on diesel BMW's that can lead to injectors and the DDE failing. That can cost quite a bit of money. Their solution was to erase the error code and see if it happens again, which buys them time for my warranty to run out and take on the ~$4000 repair by myself. More

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Super Service Everyone was courteous,helpful,and informative. Best service department I have dealt with. Thank you Dusty and everyone else involved in taking car Everyone was courteous,helpful,and informative. Best service department I have dealt with. Thank you Dusty and everyone else involved in taking care of my " Ultimate driving machine ". More

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GREAT SERVICE Dusty in service is the main reason I get service along with Carol and Mark are who are GREAT. The mechanics know my cars and REALLY TAKE OF THEM...G Dusty in service is the main reason I get service along with Carol and Mark are who are GREAT. The mechanics know my cars and REALLY TAKE OF THEM...GREAT SERVICE More

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Fantastic Dusty is fantastic. Very practical and knowledgeable. Always does a great job. He worked hard to get my car ready on time. Carol is wonderful too. She Dusty is fantastic. Very practical and knowledgeable. Always does a great job. He worked hard to get my car ready on time. Carol is wonderful too. She set me up with a loaner when I needed one. More

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Great customer service Fast, friendly, efficient and very welcoming. Stop in as I was passing through when my service light came on. They got me right in for setvice. Fast, friendly, efficient and very welcoming. Stop in as I was passing through when my service light came on. They got me right in for setvice. More

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Service center forgot to pick me up Dusty called me at 3:30 on a Friday telling me that my car was all set. He asked me if I needed a ride back to the dealership. When I said I did, and Dusty called me at 3:30 on a Friday telling me that my car was all set. He asked me if I needed a ride back to the dealership. When I said I did, and told him I was available to go at any time he told me he would call me back. I called the dealership at 5:30, a half-hour before they closed, because I was concerned that I had not heard back from them. They said they could pick me up but not before I gave them payment over the phone. I refused as I told them I would not give payment until I saw my invoice. Needless to say they finally picked me up at 6:30 and I did not return to the dealership until about 7:00 PM. When I told Dusty that a courtesy phone call would have gone a long way, he told me that he planned to call me, but that he was swamped and couldn't make a call. I also found his explanation that they were swamped unbelievable, as I was the only customer who they picked up after 5:30, and I told him so. I also spoke to Mark Wade during this time and I stated that I found it very concerning that they treated customers this way. Mark told me that they did not treat customers that way, and I retorted that I was a customer and I was being treated poorly, which Mark had no reply for. All in all, a horrible experience. I have used BMW of Ann Arbor before, but after this encounter I will never go back to this dealership or service center again! More

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Always a focus on the customer Dusty always tries to anticipate my needs (appointment times, need for a loaner or ride after drop off or to come back to pick up my car, etc.) and is Dusty always tries to anticipate my needs (appointment times, need for a loaner or ride after drop off or to come back to pick up my car, etc.) and is always up front about what my car needs and how long it will take. More

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