Dusty Harrison | Page 4

Carol, I just want to commend you for always going above and beyond and providing the best and most accommodating services to me. One would think that an experience begins, once their car is brought into th and beyond and providing the best and most accommodating services to me. One would think that an experience begins, once their car is brought into the dealer, yet working with you, the experience begins with speaking to you, on the phone. You, always, make that such a pleasant moment. You, always, provide the best loaner, at the most convenient times, for me and my family, and for that, I am so thankful! Continue to remain professional, kind, and caring. Tasha Wood Thank you, Dusty, for always providing exemplary customer service, with my vehicle and ensuring that I receive the best outcome!! I choose you as my service representative. Thank you, Mark, for being accommodating, understanding, and professional. There is no other place I prefer to take my car. More

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Dusty gives top notch service and takes care of all the details. I have purchased 2 cars now at BMW Ann Arbor and always look forward to getting my car serviced here. Highly recommend BMW Ann Arbor sales a details. I have purchased 2 cars now at BMW Ann Arbor and always look forward to getting my car serviced here. Highly recommend BMW Ann Arbor sales and service team. More

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Don't go here! They damage your vehicle and don't want to correct it. The service manager nor Dusty return calls. They (Justin) cancel your appointments twice an They damage your vehicle and don't want to correct it. The service manager nor Dusty return calls. They (Justin) cancel your appointments twice and don't care about their customer trying to get service to correct the problem nor to follow up on a previous service matter!!!! More

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BMW of Ann Arbor has surpassed nothing less than a 5 STAR excellent rating on my last 4 Beamers and now into my 5th. The sales, trade-in, financing, and service department work diligently to make BMW of Ann excellent rating on my last 4 Beamers and now into my 5th. The sales, trade-in, financing, and service department work diligently to make BMW of Ann Arbor the ULTIMATE DRIVING EXPERIENCE. More

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Will.change if the experience changes. I wrote a massive review in Google. Will update all reviews immediately after the nonsense is corrected. But so far. This place is red flag city. review in Google. Will update all reviews immediately after the nonsense is corrected. But so far. This place is red flag city. More

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I was very satisfied with the service that was provided by this dealership. i would have given them a 5 stars if the timeliness of completing the brake work was better. there are so many reasons now by this dealership. i would have given them a 5 stars if the timeliness of completing the brake work was better. there are so many reasons now a days for such delays (labor, etc) i gave them the benefit of the doubt that it was due for things outside of their control. I appreciated that Dusty was in contact with me throughout this time, so i was aware of this delay. He was good to work with and treated me well.. More

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If you are ok with NO CUSTOMER SERVICE and a liar. I had to hunt down the GM to get my car after 3 weeks. Found out my car was finished 6 days earlier. Not one call!!!! My car was disgusting dirty and smel to hunt down the GM to get my car after 3 weeks. Found out my car was finished 6 days earlier. Not one call!!!! My car was disgusting dirty and smelled of oil when I got it back. BMW you expect better this was my 2 nd bad experience with them. More

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This is my second lease with the Ann Arbor team. I drive all the way from Detroit because from service to sales this team is unmatched. The streamlined process from driving to signing is quicker than any de all the way from Detroit because from service to sales this team is unmatched. The streamlined process from driving to signing is quicker than any dealership I’ve ever been to but most importantly; the way they have treatment me over these last three years has been the most caring I’ve ever seen. This is more than a sale for them but they’ve made this into an enjoyable experience with a relationship that will last a lifetime. We’re family now and I wouldn’t have it any other way! More

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I order parts and have service performed from them all the time and they provide very good service. Dusty and the other service managers do a great job the time and they provide very good service. Dusty and the other service managers do a great job More

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This dealership is a wonderful group of true auto enthusiasts - many build custom cars on the side and/or race their cars (BMW and non-BMW). This includes the sales people, the mechanics and the serv enthusiasts - many build custom cars on the side and/or race their cars (BMW and non-BMW). This includes the sales people, the mechanics and the service advisors. Recently my 2017 330i came off lease and I decided to buy it; they offered far better financing terms than what I could have found on my own or expected. I am stunned to see some of the bad reviews on this DealerRater site; it is not at all in line with their Google and Facebook reviews. I am sure that if you come in with enthusiasm that you will be treated in kind and in a friendly yet professional way. More

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