Dusty Hayes | Page 7

Buying a new car for the first time was very simple I made an inquiry over the phone about a Jeep Patriot they had on the lot and came in for a test drive. The service was great and they explained every I made an inquiry over the phone about a Jeep Patriot they had on the lot and came in for a test drive. The service was great and they explained everything I needed to know before buying the Jeep, it was a friendly atmosphere and everyone was so helpful I had a great experience! I drove it off the lot and love my new Jeep Patriot Sport! Thanks fellas! More

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Simply the Best Ill keep it simple...I just purchased my 7th new vehicle from Hayes..Friendly Bob Hughes is the best salesperson...Joe Lary is the best finance manage Ill keep it simple...I just purchased my 7th new vehicle from Hayes..Friendly Bob Hughes is the best salesperson...Joe Lary is the best finance manager..Dusty Hayes is the best GM..and Hayes in Lawrenceville is the best dealership IMO....I wouldn't keep going back there if the buying experience wasn't as it should be..these guys are professionals.. they take care of the customer. Friendly Bob doesnt just sell new vehicles, he develops new relationships. Joe Lary took the time to explain every detail of the paperwork while answering all my questions. Dusty Hayes made the buying process quick, fair, and easy.....im loving my new Ram 2500 Mega Cab 4x4..thanks alot guys Thanks also to Walt who has always finds time to take care of my vehicle accessories and does a great job. More

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"What a relief" I gotta say that my experience with Hayes was a great one. Friendly Bob really took care of me. The Sales Management Staff was awesome as well. I h I gotta say that my experience with Hayes was a great one. Friendly Bob really took care of me. The Sales Management Staff was awesome as well. I have been a Ford Guy for so many years and Hayes turned me around to be a "RAM GUY" and I am really enjoying my new 2014 Ram Laramie 1500. The Finance Department was great as well, they made it so very easy and took the time to do a great job explaining all of the options. "JOB WELL DONE" Thank You!!!!! More

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Best dealership around! I have know the Hayes family an been buying vehicles from them for 20 years. Dusty, Ted, and the rest of the staff are great to work with. You will I have know the Hayes family an been buying vehicles from them for 20 years. Dusty, Ted, and the rest of the staff are great to work with. You will always be treated like family at Hayes. I recommend for anyone looking for a car or truck. More

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Loving My New 2014 Town And Country Van! I recently purchased the 30th Anniversary Town and Country Van from Hayes. This is the third vehicle I have purchased from them over the past several I recently purchased the 30th Anniversary Town and Country Van from Hayes. This is the third vehicle I have purchased from them over the past several years. I continue to return to them because they truly are a "Family Dealership". Their hospitality and attention to detail are outstanding, from sales to service and beyond. My most recent sales experience with Shavon Malakius was outstanding. After doing my internet research and calling the dealership, she had waiting for me the perfect vehicle. I also had the privilege to meet and speak with Dusty Hayes. He spent a great deal of time with me thanking me for my continued patronage and gives me the history of the dealership. They made me feel as though I was valued and a part of their dealership family. Thank you Hayes. More

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Jeep purchase I worked with Harrison for buying my jeep and he worked hard to get the deal I wanted. I will be returning for my future purchase. I worked with Harrison for buying my jeep and he worked hard to get the deal I wanted. I will be returning for my future purchase. More

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New Jeep purchase experience I visited a number of Jeep dealers and did a lot of research before going to Hayes Chrysler, Dodge, Jeep. When I arrived I started looking around at I visited a number of Jeep dealers and did a lot of research before going to Hayes Chrysler, Dodge, Jeep. When I arrived I started looking around at the Jeeps in the lot, trying to find one I had seen on-line. A gentleman drove up and asked if I was being helped. I said no not yet and told him what I was looking for. It turned out that he was one of the owners, Dusty Hayes. He introduced me to Orolando, one of the sales guys. I liked him a lot and after looking at several Jeeps I decided on the Wrangler 2 door Rubicon. Orolando was very helpful in addressing all of my issues and we struck a fair deal. I would highly recommend this dealership and would especially recommend Orolando. More

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The most unprofessional and rude dealership I went into Hayes looking at a Jeep Patriot because we needed a small SUV that would fit my sons car seat and my daughters booster. We already had 2 I went into Hayes looking at a Jeep Patriot because we needed a small SUV that would fit my sons car seat and my daughters booster. We already had 2 cars so we figured we need something for road trips. My brother referred me to KJ Morton. We looked at Patriots but realized that would be too small so he suggested we look at Dodge Journeys because of the third row. We found one that I thought I would like despite the color. I was told it had XM radio and Bluetooth so I was happy with the features. I came back with my husband later that evening and KJ was busy with another customer so he introduced us to Royce Worley. We finished the paperwork and they brought us the car out and it was very poorly cleaned Royce apologized and told me to bring the car back the next morning. The next morning I brought the car back to the dealership and I noticed that I could find the XM radio. I asked Royce did the car have it and he said no. I explained to him that KJ told me it had it because that was one of the main features I was looking for because this is our "road trip " car. He told me he would talk to Kj and see what can be done. I came back later that afternoon with my brother because he was also looking to trade in his Ram for a newer one. I told KJ how upset I was about the radio and he goes on to say he didn't tell me that and I can just use the Bluetooth to play music from pandora. I don't know if he doesn't know the difference but Pandora is horribly annoying was not being able to skip more then a certain amount of songs at a time. I called him that next morning and told him how upset I was because this was a car that I had already had to compromise on because they didn't have the color I wanted. He informed me that he would talk to his manager and see what could be done. He called me back and says that they can order a kit that cost $600 and they would cover $300 if I covered the other half. I felt like they were trying to get over on me because I went on the XM website and the vehicle kit cost less then $100. I also told them that one of the perks of buying a new car is that you get the the XM free for 1 year. After going over the options of maybe getting a different car KJ brought Stephen McDonald a sales manager over to speak with me he sits down and starts to tell me that at least I have a safe car for my children (as if he was doing me a favor and that I was desperate for a car or something I have a loaded 2012 Buick regal so I clearly wasn't desperate) and that the XM shouldn't be that big of a deal and that we wouldn't get approved for a more expensive car and then he had the nerve to say that they had to already lower the price of the car in order for my husband to get approved. At the point I was livid and I told him that the price of the car was agreed upon before we even ran my husbands credit and he was lying and I wanted to see the paperwork that we signed on the price because that is the price I paid. He tells me No he isn't showing me anything what he is going to do is give me the XM receiver and walked away. KJ followed behind him. I couldn't believe. I was spoken to like that by someone with the title of manager. The next morning I called and spoke to Dusty Hayes and explained the situation and not once did he apologize for my experience or anything. He told me he would see what he could do. My husband then gets a phone call from the business manager telling him he needed to call Ally so that we could get another car. I was confused because I was wAiting on a call to see what our options were. I told them I didn't want his credit continually ran. I called the business manger never got a returned call so I texted Kj and ask what is going on he tells me the new car will be $150 more a month. I'm like I don't even know what car it is and the cost. I told him I'm defiantly not paying an extra $150 a month. And I go on to compliment him and thank him for his help. I go to the dealership the next morning with my husband and talk to Kj to find out why no one in the business department has called back and he begins to talk to me like he is annoyed. Once again I couldn't believe he was speaking to me like this. I have worked in customer service for years and I don't care how annoyed I am by a customer I would never be unprofessional and let them know it. At this point my husband sees how I am being treated and he is just ready to give the car back and be done with them. KJ tells him he didn't mean to come across as rude to me but he would get the radio taken care of as long as he called Ally to verify his information. At this point I feel like he was just trying to smooth things over because he needed him to talk to them to get the deal finished. Fast forward a month and a half later KJ texts my husband and doesn't even have the professionalism to call him to let him know that the XM receiver was in. Today I go in to get the part put in and they inform me that it will take at least 2hrs. I asked do they have a loaner or a rental he told me to speak with KJ. I walk in KJ looks at me like he was so annoyed to see me and like he doesn't want to deal with me. He doesn't even shake my hand and say hi or anything (I guess because he already got the commission from my sale he feels like he doesn't have to be nice anymore). I explain to him that I can't be sir and wait 2hrs for my car with something they promised me and he goes and talks to someone and he comes back and says he can't do a rental or a loaner I tell him I have never had such bad customer service because my GM gives me a loaner for an oil change. He says well (with an attitude) we can't do anything but reschedule and I tell him any off day can't be tied up with this dealership anymore. He looks at me like oh well and says have a good day and walks away. Then Nubian come up to me and asks what is the problem I tell him this is the worst car buying experience of my life I have bought 4 Brand new cars and my life and have never dealt with the level of disrespect I have at Hayes. He tells me he can't do a rental because it not something that will leave my car not running. I tell him I can't sit and wait 2 hrs on an off day I have to kids and I have things to do while they are in school and I shouldn't be inconvenienced anymore and how rude everyone has been through this whole situation. The. His whole vibe changes and he tells me you are the only rude person in this dealership and you are yelling. I tell him I'm not yelling he says yes you are and I'm not going to stand here and deal with you anymore I ask to talk to the owner he says you can leave him a note but I won't deal with you anymore have a good day and walks away. I was blown away that this whole bad situation has been turned around on me, I bought a car from them and they make it seem as though they have done me a favor in some way. I will not ever deal with this dealership again. My husband has to deal with everything from this point on. I have taken every Hayes decal off my car. I will not refer anyone else to this dealership. I left in tears because I was in disbelief that I was spoken to and treated the way I was. I regret everyday that I bought a car from Hayes. Please do your research because once they feel they made the sell they will not have anymore customer service for you. More

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Bob Hughes is the man! I was recommended to Hayes by my cousin. It was a little way's to go because I live in Covington, GA. and work in McDonough, GA. but I made the trip a I was recommended to Hayes by my cousin. It was a little way's to go because I live in Covington, GA. and work in McDonough, GA. but I made the trip and I am very glad I did. I met Bob and we hit it off, he dealt with my indecision over type of truck and help guide me to the perfect truck for me. I am very glad I made the trip to Lawrenceville to Hayes and met Bob. I have bought a lot of vehicles in my day and this was the best experience I ever had. Thanks to all the folks at Hayes and especially Bob. Thanks, Kevin More

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Salesperson was very knowledgeable about the vehicle we were looking at. He listened to our needs and was very honest in what he could do for us. We ended up with a great deal and the entire process was were looking at. He listened to our needs and was very honest in what he could do for us. We ended up with a great deal and the entire process was quick and painless! More

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