Dwayne McCrae | Page 10

Dwayne is the best!He is always professionally, Dwayne is the best! He is always professionally, personable and a pleasure to work with What more can I say He is consistently excellent You are Dwayne is the best! He is always professionally, personable and a pleasure to work with What more can I say He is consistently excellent You are lucky to have him More

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Duane is always amazing, watches over my car the whole time it’s there for service because he knows I’m obsessed with my AMG. time it’s there for service because he knows I’m obsessed with my AMG. More

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I always have found the Mercedes Service group to be very professional and straightforward with me in recommending and reviewing my service needs. Highly recommend. professional and straightforward with me in recommending and reviewing my service needs. Highly recommend. More

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Fantastic, friendly, quick service every time! The Mercedes Benz experience is awesome!! During the pandemic, I needed an inspection completed and a tire replaced - both were done quickly and easily! Mercedes Benz experience is awesome!! During the pandemic, I needed an inspection completed and a tire replaced - both were done quickly and easily!! The great service is why I’ll always be a Mercedes Benz driver!! More

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Best service dept on Long Island. I’m a curator of private car collection which includes Ferrari, Lamborghini, Aston Martin, Koenigsegg and bring cars for there annual inspections to this dealership. private car collection which includes Ferrari, Lamborghini, Aston Martin, Koenigsegg and bring cars for there annual inspections to this dealership. This is one of the few dealerships I would trust with a high end car. also have several classic Mercedes that we brought here for mechanical work and could not of been more satisfied. More

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I normally get great service from Mercedes of Massapequa. But the service this last time was AWFUL. First, I had to wait almost an hour despite having a pre-arranged appointment which I showed up for ON TIME But the service this last time was AWFUL. First, I had to wait almost an hour despite having a pre-arranged appointment which I showed up for ON TIME. My Advisor had apparently lost someone’s car keys and he was running around trying to find them. Finally they had to assign someone else to help me.The “back-up guy” wrote up my order and got me into a loaner. At that point it was around 10:30 a.m. Normally when I drop my car off by that time of the day I get a phone call later in the afternoon telling me my car is ready. I got no phone call that day. No phone call the next day. On the 3rd day I sent a message to my original advisor (the guy who misplaced the car keys) because he was still officially assigned as my service rep. I got no response to the message I sent asking for a status on my car. On the 4th day I called the dealership to find out what was going on with my car. They put me hold for a few minutes, then came back to the phone and said “you’re Advisor will call you back directly in a few minutes.” About an hour later my original Advisor called me and said he sent my estimate to the wrong phone number. He immediately mentioned something about the brakes which they were going to work on.. I interrupted him and told him I wasn’t having my brakes done. My car was just in for routine service,, state inspection, a tire replacement and a check on my left brake lamp. That’s it. He responded and said: “Well, OK. If you don’t wanna get the brakes done, your car is ready and you can come pick it up.” I asked him to please text me my invoice (like they NORMALLY do) so I could pay my bill before I get back to the dealership. About a half hour later I get a long estimate (not an invoice, an estimate) with a whole bunch of service options with the prices asking me to either approve or decline each individual service. Included in this list was a brake job totaling about $2000. This was in addition to the services I had actually requested plus some other things which were sort of thrown into the estimate. I immediately called my Advisor back and asked him AGAIN if he could please just send me the final invoice only for the charges of the services which I had requested (not brakes or anything else). My brakes were fine BTW. Finally he sent me the invoice and I paid it online. I went back to the dealership and waited awhile for them to wash my car (despite being told my car was ready).. If my Advisor (who seems like a very nice guy) had just picked up the phone and CALLED me to discuss the issues with my car and give me a proper, professional consultation, I might have been more inclined to agree to having additional services done. However, the lack of communication and sloppy handling of my order made me just want to get my car back and get out of there! More

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Dwayne is the best service advisor. I requested a loaner car and when I got there, there were no cars available. Dwayne made sure that I got the first loaner car that came in. car and when I got there, there were no cars available. Dwayne made sure that I got the first loaner car that came in. More

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Well Run Mercedes Benz Dealership Entire staff is extremely friendly, helpful, courteous and attentive. Everyone is always available to answer any question a customer might have.. Se Entire staff is extremely friendly, helpful, courteous and attentive. Everyone is always available to answer any question a customer might have.. Service is very efficient and capable of solving any and all problems. Management will go above and beyond to ensure your satisfaction. Always a pleasure to do business with this dealership-an asset to Mercedes Benz. More

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Mr Mc Crae answered all my questions Was very Mr Mc Crae answered all my questions Was very understanding and took the time to go over some things that I didn’t understand about the service on m Mr Mc Crae answered all my questions Was very understanding and took the time to go over some things that I didn’t understand about the service on my truck More

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Very good staff. My loaner car was waiting for me when I got there. Speedy service my car was ready by the time they told me it would be. got there. Speedy service my car was ready by the time they told me it would be. More

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