Dwight Johnson

Great service and kept me in the loop the whole time. Very satisfied. Appreciate them. Very satisfied. Appreciate them. More

by LMSTOWE Verified Customer Verified Customer

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Horrible experience: 2022 Acadia. Originally dropped truck off for oil leak (27,000 milesish i believe). Technician sent youtube video stating bad head gasket - will have it ready to Originally dropped truck off for oil leak (27,000 milesish i believe). Technician sent youtube video stating bad head gasket - will have it ready to go in no time. That night i get a call asking me to come pick it up because it needs to be ran for 300 to 500 miles with dye in oil to confirm issue. Gave truck back with check engine light on. While working with Service manager on check engine light, I personally found a large neon tool inside engine bay. Service manager made me convey the check engine light message to next appointment thechnician. Car was supposed to be done by a friday but they had to keep it over the weekend. Loaner car wasn't available till monday. Took 40 mins to release a loaner car. Truck was then supposed to be done on wed but didnt get it back till friday (no call). They did advise me of this before picking truck up, but the technician dropped a large tool on fender which caused a dent and chipped paint. They said body shop isnt available until 4 weeks from now and will have to have car for 3 days. During pickup of vehicle - they couldnt find the keys. Eventually found them. More

by KyleDomnie Verified Customer Verified Customer

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Needed an engine replacement due to recall. This dealer went above and beyond to get the new engine installed and put in extra hours so I didn’t have to cancel my vacation plans!! This dealer went above and beyond to get the new engine installed and put in extra hours so I didn’t have to cancel my vacation plans!! More

by JAMES.DOYLE0 Verified Customer Verified Customer

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Easy to work with and good follow-up. Location is handy and good waiting room. Location is handy and good waiting room. More

by RWOLKA Verified Customer Verified Customer

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Excellent experience. Routine inspection, oil change & tire rotation. Crew was on time, welcomed me and performed all tasks professionally. Kept the interior clean. G Routine inspection, oil change & tire rotation. Crew was on time, welcomed me and performed all tasks professionally. Kept the interior clean. Great job team. Mark K. More

by MKOENIG3 Verified Customer Verified Customer

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Very disappointing. This truck was purchased new from this dealership by my neighbor and I bought it from my neighbor. It has something like 67,000 miles on it when I go This truck was purchased new from this dealership by my neighbor and I bought it from my neighbor. It has something like 67,000 miles on it when I got it. It was not long after, the check engine light came on so took it to Auto Zone to see what code(s) it was throwing (p19 and P21). Also, the fuel gauge stopped working. They said a wire fell off the fuel pump. So they fixed that for $900. Service rep said that might fix it. Drove it home and check engine light came on again. Called Boucher and they said bring it in. This time they said it was the variable valve timing system (I already had Auto Zone tell me that the first time). Service rep said they didn’t want to just start putting it parts to see what it was. She said the tech spent 6 hours diagnosing the issue but it would cost $6,000 to fix it and the warranty died at 62,900 miles (it had 69,000 on it at This point). They would not contact GM as that was my problem. Rather than going through and correcting the easy fixes, they started from the worst possible issues and replaced everything that it could possibly be. Was it actually $6,000 of work and parts? I seriously doubt it because the trust factor at this point was totally gone. I contacted GM customer service twice now and all I’ve heard back is crickets. I will continue to contact them to see if GM will do anything. I’ve been a GM guy all of my life but this experience has been extremely disappointing but one things for sure, I will never do business with this dealership ever again. More

by Daveganschow Verified Customer Verified Customer

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Not interested No Wonderful nice kind helpful. I shouldn't have to write something if I don't want to I shouldn't have to write something if I don't want to More

by orlow Verified Customer Verified Customer

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We were treated fairly and appreciated the service provided . We would refer this dealership to anyone who would ask. provided . We would refer this dealership to anyone who would ask. More

by mike.mahn Verified Customer Verified Customer

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One of the best i ever too. Great service. Fantastic customer service i ever had. Thanks Great service. Fantastic customer service i ever had. Thanks More

by DEPOSIT3 Verified Customer Verified Customer

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I HAVE WORKED WITH THE SALES DEPT. ON PREVIOUSLY OWNED Buick's AND ALWAYS FELT THEY DID A GOOD JOB. ON PREVIOUSLY OWNED Buick's AND ALWAYS FELT THEY DID A GOOD JOB. More

by DMRADIO75 Verified Customer Verified Customer

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