Dwight Wood | Page 6

Always a good experience I didn't buy my car from Jim Ellis, I got it through Carvana, but they have been my dealership for everything and I wouldn't trade them for the world. I didn't buy my car from Jim Ellis, I got it through Carvana, but they have been my dealership for everything and I wouldn't trade them for the world. They always have good timing even if they are running behind. And if that happens, they are always willing to accommodate for your wait time. They are honest and being a single woman it is really important for me to go to a dealership that I can trust. Although most men deal in the service department, I never feel like they are taking advantage of me and are telling me the truth about my car. More

by LATANYA71207 Verified Customer Verified Customer

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3.5 experience at Jim Ellis Dwight used the scare tactic “price only good for today “. We did not appreciate that. Nina was great. I plan to pick up my truck on 8/11. Dwight used the scare tactic “price only good for today “. We did not appreciate that. Nina was great. I plan to pick up my truck on 8/11. More

by jamesmjonessr Verified Customer Verified Customer

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Unknowledgable about vehicle and disorganized and unprofessi The sales person and Manager David and Dwight was unknowledgable about the vehicle and also the gm code needed to purchase . They did not share the in The sales person and Manager David and Dwight was unknowledgable about the vehicle and also the gm code needed to purchase . They did not share the information code with other staff and they were all over the place . The only thing they know how to do is keep calling to sale vehicle when I went in to purchase and told them I was purchasing vehicle but the service was poor and unprofessional. They need extensive training on customer service and also on what is needed from employees of gmc who’s family is purchasing a vehicle. Kim in service and parts was professional and followed up and kept her word and kept me informed on parts that were ordered as add on. Would not buy from that location again More

by dundasfamily Verified Customer Verified Customer

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Internet/Out Of Town Purchase Testimony From the very get go, when I discovered the exact vehicle I was wanting to purchase at Jim Ellis, my husband told me it had to be "too good to be true From the very get go, when I discovered the exact vehicle I was wanting to purchase at Jim Ellis, my husband told me it had to be "too good to be true". Well now that I am driving my new vehicle, I can attest that it was truly a blessing to have found and pursued Jim Ellis Buick as well as the BEST deal around. I researched for months and nobody in our market was willing to negotiate much past MSRP. And if the rate was good, the incentives were not and no one would consider both or a combination of promotions. And, most of the GM offers are only available to specific groups of which I am not a candidate. It has been 16 years since I purchased a vehicle, but I thought aggressive pricing and negotiation would still be part of the purchasing process. Well it is not in my market so I began to look outside of our area. Jim Ellis online pricing was exactly what they said it was where many dealerships have a bait and hook pricing scheme. I appreciated their transparency. I qualified for a generous discount as well as the most aggressive rate. That is how to win someone's business in this competitive world. In addition, they were generous about my trade and managed door to door delivery of my new vehicle and pick up of my trade. My visit with my driver was one of the highlights of the experience. Thank you Mr. Charlie for spending a little time with us and for braving the 6 hour one-way trip two times in one day. The only downside is that you have to commit to being patient. Buying out of town does not lend itself to driving the vehicle home today. The whole process took about two weeks, but it was definitely worth it. Initially I was unable to get someone on the phone at Jim Ellis- I guess they are just that busy ;) I am thankful I initiated an online chat with Michelle Floyd who was very helpful and got me plugged into the sales team. John Dobs was a rock star and walked me through the pre-purchase, delivery and the new vehicle orientation processes. Management (TJ, Michael M. & Dwight) offered white glove expedited service whenever possible and were creative in getting me the best price and financing options available. I have already recommended Jim Ellis to friends, family and colleagues and look forward to hearing future successful purchase stories down the road. Thank you Jim Ellis for the beautiful new vehicle and for doing exactly what you said you would! More

by kblichter Verified Customer Verified Customer

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AWESOME Bought a truck here in 2015 and now again in 2018 and will continue to buy all vehicles at Jim Ellis without a doubt. THANKS AGAIN!! Bought a truck here in 2015 and now again in 2018 and will continue to buy all vehicles at Jim Ellis without a doubt. THANKS AGAIN!! More

by Beezerb98 Verified Customer Verified Customer

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2 Purchase, Service STILL top notch!! I have now purchased 2 vehicles from Jim Ellis over a span of 2 years and I still blown away with the level of service commitment they provide. Both J I have now purchased 2 vehicles from Jim Ellis over a span of 2 years and I still blown away with the level of service commitment they provide. Both Jake Bugrovsky and Dwight are THE BEST!! More

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Outstanding customer service John Dobbs Nadobny customer service was phenomenal. He walk me through the features on my new truck. He took his time with me. Ask questions to make John Dobbs Nadobny customer service was phenomenal. He walk me through the features on my new truck. He took his time with me. Ask questions to make sure he had a clear understanding of my needs. And they feed me. I'm so satisfied More

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