Dylan Gallagher

Refusal of Warranty Service I purchased a 2024 Mazda CX-90 PHEV from Werner Mazda in April 2024. Since purchase, the vehicle has experienced multiple defects requiring service. These defects and conditi CX-90 PHEV from Werner Mazda in April 2024. Since purchase, the vehicle has experienced multiple defects requiring service. These defects and conditions have substantially impaired its use, value, and safety, including but not limited to: EV battery failure requiring towing and replacement within the first six months of ownership Repeated and prolonged failure of the MyMazda app climate control system following service Cooling system defects requiring radiator replacement Premature tire replacement at approximately 17,000 miles Ongoing loud noise and vibration when turning left Fuel or exhaust odor inside the cabin upon startup In October 2024, the vehicle failed to start and required towing. The EV battery was replaced. Following an oil change on December 27, 2024, the climate control feature in the MyMazda app stopped functioning. Despite multiple attempts to resolve the issue through the dealership, the problem remained unresolved until January 23, 2025, after Mazda Corporate confirmed an IT solution and the vehicle software was updated. On October 25, 2025, I brought the vehicle in for a windshield washer warning light, squealing brakes, and a recall. During that visit, Werner Mazda stated the radiator was cracked and required replacement. I was also told that all four tires needed replacement at approximately 17,000 miles. Although the tires were replaced at no cost, I was told I would need to pay a $129 alignment fee, which I declined. After this service, the vehicle developed a loud noise and vibration when turning left. On November 17, 2025, the vehicle was test-driven by the Service Manager, Dylan Gallagher, who stated that he did not have an explanation for the issue. Prior to that visit, I already had a scheduled appointment for November 24, 2025, for an oil change and to verify the recall, which was still showing as open on my account. During that visit, the oil change was completed, the recall was cleared, and a technician video was provided stating the vehicle was in excellent condition. Due to worsening noise, vibration, and a new fuel odor upon startup, I contacted Mazda Customer Service on December 26, 2025 and customer service rep, Starler scheduled a service appointment for January 2, 2026. Werner Mazda accepted the appointment and Dylan told Starler a loaner vehicle would be issued. At approximately 2:15 p.m. that day, I received a call from Dylan Gallagher informing me that the dealership would not be servicing my vehicle. When I asked why, I was told it was because I did not complete a survey after my prior visit and that, if I had, it likely would have been negative. I asked to speak with his boss and was denied. I was told I come come pick up my vehicle. When I returned to the dealership, I was handed my keys by Dylan and told that I could leave. No written explanation or repair documentation was provided. I was informed by Dylan that he had spoken with Eric and they agreed the vehicle would not be serviced. The vehicle remains under manufacturer warranty. Refusing to inspect or service a vehicle after accepting an appointment and issuing a loaner raises serious concerns under New Hampshire consumer protection and warranty laws. This refusal may be considered evidence of noncompliance with the manufacturer’s warranty obligations. I have notified Mazda Corporate and filed a complaint with the New Hampshire Attorney General’s Consumer Protection Bureau. More

Report | Print

Less than stellar buying experience: sales department was not very interested in walking me through vehicle features, highlighting available offers/incentives, or helping with model comparisons. Overall the not very interested in walking me through vehicle features, highlighting available offers/incentives, or helping with model comparisons. Overall the process took many hours more than it should have and I probably should have trusted my gut and went to a different dealership to finalize a purchase. Car had a load of problems (not the dealership's fault, but Mazda's fault due to poor workmanship). Constantly misaligned steering, buzzing/vibrating engine at certain speeds, and a complete transmission failure at 8,000 miles on the odometer led to me visiting the service center many times over my last seven months of ownership. Communication was okay or poor at most times with the service department. The work got done each time, and loaners were made available, but the overall experience working with the survey department leads me to believe that they are understaffed or new procedures need to be put in place to ensure customers are kept up to date with what is happening while their vehicle is in for service. More

by mpolizzotti Verified Customer Verified Customer

Report | Print

They don’t harass you They just deliver On time every time Werner’s temperament is spread though out the entire organization. Calm, clean , friendly, hard working to please you This is my 7th or 8t time Werner’s temperament is spread though out the entire organization. Calm, clean , friendly, hard working to please you This is my 7th or 8th MAZDA. I stopped counting. More

by sales@airmax.net Verified Customer Verified Customer

Report | Print

Shannon is very attentive to customers, polite and accurate in estimates.I like working with her a lot! Best regards, Roman Drachev. accurate in estimates.I like working with her a lot! Best regards, Roman Drachev. More

by Vechard Verified Customer Verified Customer

Report | Print

Always a great experience. Lori and Dylan were fantastic - made me feel like the most important person there. Very thorough and knowledgeable. Lori and Dylan were fantastic - made me feel like the most important person there. Very thorough and knowledgeable. More

by PMAILHOT14 Verified Customer Verified Customer

Report | Print

The folks at Werner Mazda (service and sales) are always friendly and do their jobs well. friendly and do their jobs well. More

by jweir2 Verified Customer Verified Customer

Report | Print

They were very helpful with break issue and was communicating with us. Russ and Dylan.were very helpful communicating with us. Russ and Dylan.were very helpful More

by Stevej Verified Customer Verified Customer

Report | Print

Russ was very helpful with the issue we are having with our breaks. He reached out and keep us in the loop our breaks. He reached out and keep us in the loop More

by Stevej Verified Customer Verified Customer

Report | Print

As always, Dylan and the team provided phenomenal service. The dealership was clean, accommodating and comfortable while I waited for me vehicle. service. The dealership was clean, accommodating and comfortable while I waited for me vehicle. More

by Ralph C. Verified Customer Verified Customer

Report | Print

Lorrie was very hel0ful, answered my texts promptly and service seemed to repair what was needed. Lorries looked into getting some things c9vered under warranty as well. service seemed to repair what was needed. Lorries looked into getting some things c9vered under warranty as well. More

by way2muchfun5 Verified Customer Verified Customer

Report | Print