Dylan Gallagher

Less than stellar buying experience: sales department was not very interested in walking me through vehicle features, highlighting available offers/incentives, or helping with model comparisons. Overall the not very interested in walking me through vehicle features, highlighting available offers/incentives, or helping with model comparisons. Overall the process took many hours more than it should have and I probably should have trusted my gut and went to a different dealership to finalize a purchase. Car had a load of problems (not the dealership's fault, but Mazda's fault due to poor workmanship). Constantly misaligned steering, buzzing/vibrating engine at certain speeds, and a complete transmission failure at 8,000 miles on the odometer led to me visiting the service center many times over my last seven months of ownership. Communication was okay or poor at most times with the service department. The work got done each time, and loaners were made available, but the overall experience working with the survey department leads me to believe that they are understaffed or new procedures need to be put in place to ensure customers are kept up to date with what is happening while their vehicle is in for service. More

by mpolizzotti Verified Customer Verified Customer

Report | Print

They don’t harass you They just deliver On time every time Werner’s temperament is spread though out the entire organization. Calm, clean , friendly, hard working to please you This is my 7th or 8t time Werner’s temperament is spread though out the entire organization. Calm, clean , friendly, hard working to please you This is my 7th or 8th MAZDA. I stopped counting. More

by sales@airmax.net Verified Customer Verified Customer

Report | Print

Shannon is very attentive to customers, polite and accurate in estimates.I like working with her a lot! Best regards, Roman Drachev. accurate in estimates.I like working with her a lot! Best regards, Roman Drachev. More

by Vechard Verified Customer Verified Customer

Report | Print

Always a great experience. Lori and Dylan were fantastic - made me feel like the most important person there. Very thorough and knowledgeable. Lori and Dylan were fantastic - made me feel like the most important person there. Very thorough and knowledgeable. More

by PMAILHOT14 Verified Customer Verified Customer

Report | Print

The folks at Werner Mazda (service and sales) are always friendly and do their jobs well. friendly and do their jobs well. More

by jweir2 Verified Customer Verified Customer

Report | Print

They were very helpful with break issue and was communicating with us. Russ and Dylan.were very helpful communicating with us. Russ and Dylan.were very helpful More

by Stevej Verified Customer Verified Customer

Report | Print

Russ was very helpful with the issue we are having with our breaks. He reached out and keep us in the loop our breaks. He reached out and keep us in the loop More

by Stevej Verified Customer Verified Customer

Report | Print

As always, Dylan and the team provided phenomenal service. The dealership was clean, accommodating and comfortable while I waited for me vehicle. service. The dealership was clean, accommodating and comfortable while I waited for me vehicle. More

by Ralph C. Verified Customer Verified Customer

Report | Print

Lorrie was very hel0ful, answered my texts promptly and service seemed to repair what was needed. Lorries looked into getting some things c9vered under warranty as well. service seemed to repair what was needed. Lorries looked into getting some things c9vered under warranty as well. More

by way2muchfun5 Verified Customer Verified Customer

Report | Print

The folks at Werner are the epitome great customer services! They understand the meaning of LTV of their customer base! If you wanted to be treated like family I'd highly recommend giving them a visit services! They understand the meaning of LTV of their customer base! If you wanted to be treated like family I'd highly recommend giving them a visit! More

by fu13bu Verified Customer Verified Customer

Report | Print